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Technical Support Consultant

eclaro - Mooseheart, IL
Job Number
113125200

Job Description

Eclaro International, Inc. is a global recruiting and human capital solutions firm, headquartered in New York, with offices around the US, in Canada, the Philippines, India and China. Our clients include the largest Technology, Consulting, Financial Services, Insurance, Pharmaceutical, Biotech, Life Sciences, Consumer Products and Telecommunications companies in the world. More information can be obtained by visiting our website at w.eclaroIT.com, or by calling our headquarters at 212-258-2626 or contacting the sourcing specialist listed below. Responsibilities Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for client Total Customer Experience as well as the revenue growth, profitability, and account retention. Intermediate Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problemsprojects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Bachelorrsquos degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired. Demonstrate a basic knowledge of organization and policies. Demonstrate comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical skills. Benefits Various MedicalDentalVision insurance plans are available for purchase. 401k participation available. Please contact Aleli Balais at (646) 755-9314 or send an email to aleli.balaiseclaro.com with a Word resume along with the five digit position ID number, your hourly rate and availability. Only W-2 consultants and local candidates will be considered. Thank you!

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