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Technical Support Engineer

The Goshen Group - Kennett Square, PA
Job Number
114295444

Job Description

Job Title Technical Support Engineer Location Kennett Square, PA Employment Type Permanent Position A Managed Service Provider in Kennett Square, PA, is looking for motivated individuals to grow their professional IT support team. As a Technical Support Engineer, you will be expected to answer customer telephone calls, provide remote technical support from their office, and travel to customer sites to resolve customer issues. They offer a fantastic benefits program, including profit sharing bonuses and comp time. If you are interested in becoming part of a rapidly growing company with great opportunity for growth, this is the right place for you. This company thrives on customer communication ensuring that they consistently understand the IT needs of their clients while being in tune to their business goals. They provide long-term, comprehensive technology solutions for their clients that put them in a position to prosper. Give them a problem, and they will look at it from every angle - technical, economic, strategic - before presenting each customer with a solid, cost-effective solution. The right person for this role has technical capabilities as well as great communication and documentation skills. Ideal candidate will have at least 2 years of experience in the following Active Directory administration Group policy TCPIP networking, including DNS and DHCP Experience with spyware and virus removal Smartphone configuration Registry modification PC hardware troubleshooting Exchange Server experience Required Skills Readily troubleshoot complex problems by logically reducing the number of variables in a methodical fashion Be willing and able to follow operational procedures, including documentation standards, dispatch scheduling, and detailed time accounting Have a natural curiosity for technology and enjoy learning new things Understand the critical importance of keeping customers satisfied Patiently and quickly locate, search, and understand log files Patiently and quickly search, read, and comprehend product documentation and knowledge base articles in order to solve a problem or install a new service Understand the importance of adhering to data security practices Work both independently and on a team, depending on the project Have excellent communication skills in order to efficiently listen to customer inquiries and explain actions taken towards issue resolution to customers and supervisor Maintain high reviews for customer service excellence

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