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U-Verse Field Manager Trainee
AT&T is seeking graduates for our U-Verse Leadership Development Program as U-Verse Field Manager Trainees
In this two phase leadership development program, you will receive in-depth technical training followed by a Supervisory/Leadership role.
Phase 1: This is a Manager Network Services Trainee role for the U-verse Field Operations organization. The trainee will be required to successfully complete U-verse Premises Technician training and demonstrate learned skills. The trainee will be required to travel to attend the training in Dallas, TX. Participants will perform riding exercises with experienced technicians and be provided with hands on technical training. At the completion of the training, they will be required to independently perform the Premises Technician job duties for 30 days. This portion of the program will last approximately 3 months.
Upon successful completion of the Manager Trainee development plan and demonstrated performance, the Trainee will progress to the Supervisory responsibilities described below with an increase in base salary.
Phase 2: Your position will serve as a Manager of AT&T's U-Verse organization. In this 1 st level supervisory position, you will coach, lead and develop a group of Technicians in achieving performance and quality objectives associated with AT&T's U-Verse Field Operations organization. You will directly supervise 15-18 Technicians who are responsible for the installation, rearrangement, removal, and/or repair of inside wiring terminals in connection with our U-Verse products/services. You may also be responsible for supervising the installation, repair, and testing of network terminating equipment at the customer premise and directly handle customer escalations, interact with other work groups to ensure timely resolution of service issues, and lead service improvement teams as assigned. Responsibilities include serving as duty supervisor (could be responsible for supervising other technicians outside of your direct report group) and ensure a professional demeanor across the work group. You must possess strong performance management and communication skills in order to deliver a consistent message of performance expectations. Performance will be evaluated through the use of quality and safety observations and ride-day exercises as well as coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills. You will schedule force appropriate to workload and analyze previous workload trends to make necessary adjustments. Work days, at times, can be in excess of normal hours and requires weekends (particularly Saturdays), night and/or holiday duty. Work location may change within city.
Additional work locations in this program include:
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.