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Work From Home Reservation Sales Representative

Enterprise Rent-A-Car - BEND, OR
Job Number
69692341

Job Description


The Contact Center for Enterprise Holdings EAN Services, LLC currently has openings for Work from Home Reservation Sales Representatives. Enterprise Holdings is the parent company of multi-billion dollar brands Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental. The Contact Center provides support to all three brands and their business operations. Working from home as a Reservation Sales Representative, you will handle inbound calls from across the US and Canada, assisting customers with reservation sales and various customer inquiries. This position offers paid training, competitive benefits and discounts, and a professional and friendly team environment.

We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.
  • Must live in Bend or Redmond Oregon
  • Must be available for a 4 week virtual training class (Monday-Friday, 9a-6p CST)
  • Schedules include working afternoons, evenings and weekends (Saturday and Sunday)
  • The starting pay for this position is $12.10/hr with the opportunity to bonus based on individual and team performance

Responsibilities:
  • Handling incoming calls efficiently
  • Handling reservations for offices while promoting the benefits of renting with the company
  • Consistently meet established performance and quality standards
  • Locate and interpret complex information from a number of databases
  • Communicate information considered unsatisfactory by customers in a tactful manner
  • Handle multiple tasks (ie., talking with customers while accessing information in a computer)
  • Offer alternatives and options to overcome objections
  • Maintain a courteous and pleasant demeanor while speaking with external and internal customers

Knowledge/Skills/Abilities:
  • Able to learn quickly in a technical environment
  • Computer literacy required - able to successfully navigate and maneuver across multiple applications simultaneously
  • Good typing, data entry and spelling skills
  • Self-starter and disciplined; not easily distracted while working at home
  • Ability to trouble-shoot and fix minor computer problems independently
  • Excellent customer service, sales, interpersonal, and communication skills
  • Excellent verbal and written communication including grammar and voice quality
  • Detail oriented, ability to multitask, strong sense of urgency and commitment to excellence
  • Ability to work under minimal supervision

Qualifications:
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Must be at least 18 years old
  • Minimum of 6 months sales experience
  • Minimum of 6 months previous customer service experience
  • Minimum 1 year work experience at the same employer
  • Previous sales experience in a retail or customer service environment or equivalent, preferred
  • Basic computer navigation skills and ability to toggle between different computer screens and programs
  • Must have the ability to meet PC and Internet requirements
  • Must be able to work 40 hours per week
  • Must be able to work afternoon and evening schedules, based on business need
  • Apart from religious observation must be able to work both weekend days (Saturday & Sunday)

Work From Home Requirements:
  • Must live in Bend or Redmond Oregon
  • Have permanent residence with a defined working space that is clean, ventilated and quiet
  • Working space with working smoke detector, fire extinguisher, and first aid kit

Work From Home Technical Requirements:
  • Computer (PC, no Mac)
  • OS Version: Windows XP SP3 or Windows 7 (Windows Vista and Windows 8 are not supported)
  • Computer USB Headset with Microphone or PC speakers and microphone
  • High speed Internet access provided by a cable or DSL provider (Satellite broadband does not meet our requirements)
    • Minimum up load speed of 1000 kbps (1.0 mbps)
    • Minimum down load speed of 3000 kbps (3.0 mbps)
    • Use of wireless and WiFi ""air cards"" is prohibited

** Enterprise reserves the right to verify that your PC meets or exceeds the following requirements.



Company Description:

Enterprise Rent-A-Car is owned and operated by St. Louis-based Enterprise Holdings, a privately held company which, through its regional subsidiaries, also owns and operates the Alamo Rent A Car and National Car Rental brands. Enterprise is an internationally recognized brand with more than 6,500 locations in the U.S., Canada, the U.K., Ireland, & Germany.

Widely recognized as an employer of choice hiring more than 8,000 college graduates each year, Enterprise been repeatedly named a “Best Place to Launch a Career” by BusinessWeek Magazine & a "Top Employer for Women" by The Times.

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