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Kenneth Smith

Career Objective: To obtain a position of Customer Service and Computer Operations.

Job Function

Clerical & Administrative, Customer Service, Other

Location

Pittsburgh, PA 15233

KENNETH SMITH 1130 North Franklin Street Pittsburgh, PA 15233 (412)592-2587 Cell (412)321-6163 Home ksmit5a@hotmail.com ksmit5a@acd.ccac.edu www.linkedin.com/pub/kenneth-smith/14/5bb/699/ http://www.techcareers.com/32ECB870-32B2-4240-9910-93E8EFA5E4A7 http://dist.ResumeArrow.com/resumes/55415arr/ http://www.beyond.com/KennethSmith-Customer-Service-PA OBJECTIVE A customer service, computer operations or related opportunity that utilizes my experience and skills to assist in meeting your organization immediate needs and long-term goals

- Associate Degree // www.trainingcenter.com
- www.trainingcenter.com
- Associate Degree // Introduction to Information Technology
- Community College of Allegheny County
- Associate Degree // Windows 2000 Network Security Design: Designing
- www.trainingcenter.com
- Associate Degree // Windows Defender Online Software Training Course
- www.lynda.com
- Associate Degree // Wireless Networking
- Community College of Allegheny Countyv

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Associate Degree

Introduction to Information Technology

Community College of Allegheny County

Clerical/Runner/Sr. Data Entry Representative

Amerisource Bergen Consulting Services and Pharmaceutical Doctor/Patient Support Center

- Clerical/Runner/Sr. Data Entry Representative
- Amerisource Bergen Consulting Services and Pharmaceutical Doctor/Patient Support Center // Mar '10 - Aug '12 (2 Years, 6 Months)
- • Performed Kofax and Internal Citrix Web Interface procedures. • Manage inbound and outbound faxes. Create cases for doctors and patients compliant form. • Fill fax machines, printers, copiers with paper • Pick up folders. Fax doctor and patient information to different doctor’s offices.
  More
- Cashier
- Walmart Super Center // Sep '12 - Present (8 Months)
- • Running cash register
  • Helped train new workers
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- Data Center Operator
- Affiliated Computer Systems, Inc., Pittsburgh PA // Jun '02 - Jun '03
- Ran the IBM 3800’s Series tape drives.
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- Data Entry Operator / Distribution Clerk / Print Unit Operator
- Bank of New York Mellon, Pittsburgh PA // Aug '74 - Apr '06
- • Handled payroll, savings club, change of addresses and data Entry • Operated MICR Encoding Troy machine and 3814 Switching Station Advised Tape Pool Operator on proper 2917 switching routines.
  More
- Sales Associate
- Office Max, Pittsburgh, PA // Jul '07 - Jan '08
- Cash Office Max registry, restocking supplies, sales of computers, printers, faxes, copiers and ink.
  More
- ITO Services Delivery Rep I
- Hewlett-Packard Corporation // Aug '12 - Sep '12
- • Running Printer • Breaking down Print Outs. • Draining Printer • Shutting down computer • Answer Customer Calls. • Preparing print outs for mail delivery • Separating print outs for mail delivery
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- Operations Specialist
- PNC Bank, Pittsburgh, PA // Jan '08 - Nov '09
- Extraction of checks and payment information into computer system
  More
- Administrative Support III
- University of Pittsburgh Medical Library, Pittsburgh, PA // Jan '06 - Apr '07
- Created Intranet access accounts for authorized users. Cataloged and filed on-line and hard copy medical resource documents for circulation to the public through the ILS Circulation Module.
  More
- Customer Service Center Representative
- EchoStar Satellite Services, McKeesport PA // May '04 - Dec '04
- Technical customer service Support
  More
- Ticket Agent
- Greyhound Bus Lines, Inc., Pittsburgh PA // Apr '97 - Jun '02 (5 Years, 2 Months)
- Entered manually prepared source documents into a machine acceptable format.
  More
- Computer Operator
- Children's Hospital, Pittsburgh PA // Aug '93 - Feb '94
- Entered manually prepared source documents into a machine acceptable format.
  More

1

http://www.beyond.com/Ken
2

http://dist.ResumeArrow.c
3

http://www.techcareers.co

Learning

Intermediate

Advanced

Expert

www.trainingcenter.com
www.lynda.com
Create cases for doctors and patients compliant form.
Windows 7
Data Entry Compliant Form
Kofax
Designing Security for Access between Networks
Wireless Networking
PC Security
Windows Defender
PC Security Considerations - Types of PC Security
Operated high speed print equipment
Maintain inventory of printer and office supplies
Separated reports for internal department
Interact with client on a daily basis
Introduction to Information Technology

BRANCH

Other Government

SERVED

Present

RANK:

STATUS: Government Employee

- • Introduction to Information Technology
- Community College of Allegheny County // May '13

Computer Science
Computer Technology
Information Technology
Computer Information Technology

Kenneth Smith

Career Objective: To obtain a position of Customer Service and Computer Operations.

Job Function

Location

Education

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My Statistics

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Military Service

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