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Job Seekers Frequently Asked Questions

Account / Membership Related | Login Issues | Resume Related | Job Related | Connections | Unsubscribe | View Employer FAQ



Account / Membership Related:

Is this a free service?
How do I add or update my Career Portfolio (personal webpage) information?
I am not sure what my Career Portfolio (personal webpage) address is. Where can I find it?
How do I disable my Career Portfolio (personal webpage)?
How can I remove my resume or deactivate my account?
Is my information confidential?
Can I include a cover letter?

Is this a free service?
Yes, this service is free. You can create an account, post your resume to our site and apply to job postings at no cost. As a member, the only time you will pay a fee is if you purchase a product.
Related Links: Create New AccountPost ResumeSearch Jobs

How do I add or update my Career Portfolio (personal webpage) information?
Log in to your account and click the Portfolio link in the top navigation bar. This will take you to http://www.beyond.com/my/portfolio, where you can create, edit and preview your Career Portfolio.
Related Links: LoginPortfolioOverviewPortfolio Settings

I am not sure what my Career Portfolio (personal webpage) address is. Where can I find it?
Log in to your account and click the Portfolio link in the top navigation bar. Your portfolio URL is included below your name and contact information at the top of the page. It is also displayed next to your photo on the right-hand side of your personal home page.
Related Links: LoginHomeChange Portfolio Name

How do I disable my Career Portfolio (personal webpage)?
Log in to your account and click the Portfolio link in the top navigation bar. Click on the gear icon in the upper right-hand corner of the page, and select "Visibility Setting" from the drop down menu. In the window that opens select the "Off" option next to Career Portfolio. Be sure to save this change by clicking the "Save" button at the bottom of the window.
Related Links: LoginHomePortfolioPortfolio Settings

How can I remove my resume or deactivate my account?
In order to remove your resume from our site, go to Resume Information at http://www.beyond.com/my/resume. There is a "Delete" button at the bottom of the page. To delete your account completely, make sure you are logged in to your account, and click on the drop down menu next to your photo in the top right-hand corner of the page. Select "Account Settings", which will take you to your Account Settings page at http://www.beyond.com/my/account. Click "Delete Account" and then click on the "Delete Account" button to confirm this selection.
Related Links: LoginHomeResume InformationAccount Settings

Is my information confidential?
You control the level of confidentiality for your account, and you can change it at any time. To view or change your account status, choose "Account Settings" from the drop down menu in the top right-hand corner of any page. (Make sure you are logged in.) Click on "Visibility Settings" and choose from the following three options:

1. Public: Your information will become Public on the Internet.
2. Semi-Private: Only Employers who have purchased resume searching or those jobs to which you've applied to will see your information.
3. Private: Your information will only be seen by the Employers to which you reply.

Related Links: HomeAccount SettingsPrivacy Settings

Can I include a cover letter?
Yes, you can include a cover letter in the About Me section of your portfolio. This section can be accessed anytime by going to your Career Portfolio and clicking the "About Me" link next to "Work Samples" and "Preferences".
Related Links: HomeOverviewCareer PortfolioAbout Me

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Login Issues:

I am not able to log in to my account.
What is my password?


I am not able to log in to my account.
Please make sure you have created an account. Also, make sure you are in the Job Seeker area of the site as opposed to the Hiring area. If you still have a problem, it may be due to an inability of the site to read cookies from your computer. Since the site uses cookies to verify that you are logged on and have a resume, you may need to check your cookie settings under Tools/Internet Options in your browser.
Related Links: LoginJob Seeker Home


What is my password?
If you forget your password, submit a password request from the login page. It may take several minutes for you to receive an email with your password. Once your password is received, type it into the login form. Do not copy and paste. Please be sure to UNcheck the "Remember Me" box the first time that you are using the password.
Related Links: LoginRequest PasswordJob Seeker Home

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Resume Related:

How can I check my resume submissions?
How can I update or edit my resume?
I am having trouble uploading my resume.
Why do I have to remove my contact information from my resume?


How can I check my resume submissions?
To view your resume submissions, make sure you are logged in to your account, then choose "Saved Jobs and Searches" from the drop down menu in the top right-hand corner of the page. Any resumes submitted through our site using the "Apply" button will be listed in the Applications section.

If you were redirected to the Employer's website to apply, your submission will be saved on the employer site and there will no record of the submission at Beyond. If an employer is interested in speaking with you further, they will contact you directly.
Related Links: LoginSaved Jobs and Searches


How can I update or edit my resume?
In order to update or edit your resume, first make sure you're logged in to your account. Then, go to Resume Information at http://www.beyond.com/my/resume. Here you can make edits to your existing resume or upload a new one.
Related Links: LoginResume Information


I am having trouble uploading my resume.
Go to your Career Portfolio and click on the "Resume" link at the top of the page. On the next page, click the "Upload Resume" button, which will open a window where you can browse files on your computer. Locate your resume file, click the "Select" button and add your resume. You may also choose to copy and paste your resume into the text box to enter it manually.
Related Links: ResumeEdit Resume


Why do I have to remove my contact information from my resume?
We ask you to remove contact information from the body of your resume because it will be displayed in a separate section above your resume when you apply to a job or an employer views your resume.

To ensure that your contact information is current, go to Personal Information or view it at the top of your Career Portfolio.
Related Links: ResumePersonal InformationCareer Portfolio

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Job Related:

How do I submit my resume to a job posting?
I am having trouble submitting my resume to a job posting.
How do I apply for a job using the job number?
Can I get contact information for a company who posted a job?
When I apply to a job, does the company see my contact information?


How do I submit my resume to a job posting?
The first step is to create your free account. During the signup process you will be asked to provide your contact and resume information. Once you have done this, you will be able to search through the active job postings on our site and submit your resume to any jobs for which you feel you are qualified.

When you want to apply for a position on the site, click the "Apply" button. An email will then be sent to the company with your resume for their review. Be aware that when you are applying to positions you may be redirected to go through the employer's own apply process to submit your information. After this point, we will not be involved in the application process or get any additional information about your application. If the organization is interested in speaking with you about possible employment, they will contact you directly.
Related Links: Create New AccountResumeSearch Jobs


I am having trouble submitting my resume to a job posting.
Make sure you have created an account, are logged in, and have entered your resume information. We also recommend that you confirm that you have cookies enabled on your browser if you are still having problems.
Related Links: Create New AccountLoginResume


How do I apply for a job using the job number?
Click on "Jobs" in the main site navigation. Then, click on the "Advanced" option in the upper right-hand corner. On the form that appears there is a section that allows you to "Find Job by Number". If you do not know the job number, simply run a search using the criteria of the job.

Remember, you must be logged in to submit your resume. When you find the job to which you want to apply, simply click through to see the full job description and apply.
Related Links: LoginSearch Jobs


Can I get contact information for a company who posted a job?
Due to our privacy policy, we are unable to provide contact information for the employers who have posted jobs to the site. If you are interested in jobs on the site, please submit your resume for consideration. If employers are interested in speaking with you, they will contact you directly.
Related Links: LoginSearch Jobs


When I apply to a job, does the company see my contact information?
As soon as you submit your resume, the employer receives an email which includes your resume and contact information. The contact information that you entered in the personal information form when you created your account will show at the top of the resume when it is submitted. This is why we ask that you remove contact information from the body of your resume to make it fit our format. If you'd like to confirm that your contact information is current, go to Personal Information or view it at the top of your Career Portfolio.
Related Links: Search JobsResumePersonal InformationCareer Portfolio

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Connections:

Why is networking important?
What does connecting with people allow me to do on your site?
How do I connect with people?
Where can I see who I am connected to?
What can my connections see about me?
Can people connect with me without becoming members of The Career Network?
Can I lose connections?


Why is networking important?
Networking is a powerful tool that will help you build your professional brand and provide assistance, advice and inside connections in your job search and throughout your career. Creating your network with us is a step in the right direction, since connecting through our site will allow you to share your Career Portfolio (and all of your professional achievements) with your network in an informal way.

What does connecting with people allow me to do on your site?
Once you add a connection, they can check out your Career Portfolio, you can see theirs, and you'll both be able to stay in touch by sending messages to each other. We will continue to add features in this area that help you in your career and provide value in new and innovative ways.

How do I connect with people?
On your Connections page, enter the email addresses of contacts with whom you would like to connect. We will send a connection request to those people on your behalf, and once your request is accepted, you will be connected. You will be notified by email when your connection request is accepted.
Related Links: Your Connections

Where can I see who I am connected to?
Your Connections page lists all the people you are currently connected to, as well as invitations you have sent that are still awaiting a response.
Related Links: Your Connections

What can my connections see about me?
Your connections can only see your Career Portfolio, which does not include your personal contact information (like phone number, email address, street address, etc.). This information is private. Your connections can contact you by sending a message through our site, which you will receive by email. They cannot email you directly.

Can people connect with me without becoming members of The Career Network?
No, all connections must join The Career Network in order to use this service.

Can I lose connections?
Yes, any member has the ability to remove a connection at any time. Your connections have the ability to remove you as a connection and you have the ability to remove them.
Related Links: Your Connections

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Unsubscribe:

I am no longer looking for a job. How do I unsubscribe from your service?
How do I change my email settings?
How do I delete my Career Alerts?


I am no longer looking for a job. How do I unsubscribe from your service?
Even if you are no longer in the market for a new job, there are lots of reasons to continue getting communications from The Career Network. To unsubscribe from specific emails that are no longer as valuable to you, go to your Email Options by selecting "Email Options" from the drop down menu in the top right-hand corner of the page. Here you can unsubscribe by removing the check mark from specific communications you no longer wish to receive. Be sure to hit "Save" to submit your changes, and allow 24-48 hours to process your request.
Related Links: LoginEmail Options


How do I change my email settings?
As a member, you will receive occasional email communications with valuable information and service offerings related to your career, job search and professional life. Your email communication settings can easily be changed within your account at any time.

To manage your email preferences, go to your Email Options by selecting "Email Options" from the drop down menu in the top right-hand corner of the page. Here you can modify the types of emails you are opted in to receive by adding or removing the check marks next to each email category. Be sure to hit "Save" to submit your changes, and allow 24-48 hours to process your request.
Related Links: LoginEmail Options


How do I delete my Career Alerts?
First make sure you're logged in to your account. Then, go to your Career Alerts page by choosing "Career Alerts" from the drop down menu in the top right-hand corner of the page. Here you will be able to view your saved alerts. To delete an alert, click on the "Unfollow" button located below each alert.

To create a new alert, enter the Job Title or Keywords and the Location at the top of the page, and click on "Add New Alert". Using the "Edit" button, you can add specific job titles and industries as well as modify the location range.
Related Links: LoginCareer Alerts


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