Tina M. Clemo- NEPA Virtual Assistant
| Industry Focus: | Clerical & Administrative, Information Technology, Personal & Home Services | Title: | Tina M. Clemo- NEPA Virtual Assistant | |
| Experience: | 10 – 15 Years | Position Type: | Work at Home | |
| Education Level: | 4-Year College Degree | Relocation: | No Relocation | |
| Travel Preference: | Light Travel |
Skill set:
-Familiar with hardware/software installation and configuration, network concepts and server administration.
-Strong knowledge of relational database concepts and design in Access and SQL.
-Basic HTML, SQL, Visual Basic and UNIX Programming skills.
-Knowledge of Microsoft operating systems and applications: Windows2k, 2003, XP, Vista and 7, MS Office.
-Knowledge of Email, Internet, Dream weaver, Crystal Reports and other communication tools.
-Strong problem solving analytical and leadership skills.
-Work efficiently in team-based environment as well as independently.
-Strong work ethic, excellent time management and communication skills.
Related Experience:
October 2007 Pittston, PA.
Systems Support Specialist
-Configure and maintain Distribution Center computers, and telecommunications hardware including: printers, PCs, terminals, RF units, routers, and switches
-Identify and resolve problems reconfigure and repair computers, terminals and other devises.
-Set up computers and peripheral devices on network, install software and perform systems backups.
-Created and maintain systems inventory Access database, produce end-user and technical documentation.
-Interface with Corporate Office, provide training and technical assistance to DC users as well as lead and execute systemic/operational projects within facility.
April 2002-April 2007 Binghamton, NY.
Lead Programmer/Analyst-Library Systems
-Configure Dell desktop and notebook computers.
Maintain 300+ systems across multiple departments, including computer labs
-Perform Windows 2000/2003 Administrative duties:
Create, maintain and administer user accounts, organizational units, and group policies.
Assisted in Windows NT to Windows 2000 migration and domain to domain migrations as well as upgrade from Windows 2000 to XP Operating system
and upgrade from Office 2000 to 2003.
-Create and load images on systems via Symantec Ghost multi casting.
-Develop databases and design reports using Microsoft Access and Visual Basic to track configuration information for Library inventory, help-desk tickets and computer service information, tracked and reported on usage of Electronic Reserve materials.
-Instrumental in the implementation of Electronic Reserves and provide ongoing end-user support for Blackboard course management system.
-Provide MS Office and library application software training to end-users.
-Provide support for Oracle, SQL and Access databases.
-Provide end user support as well as create, maintain, schedule and automate web-based system reports.
-Created and maintained website for end-user documentation and training materials.
April 2001-April 2002 East Greenville, Pa.
Systems/Application Analyst
-Assist personnel in day-to-day use and automation of HR/Payroll application software.
-Modify/Create Visual Basic programs used to automate HR/Payroll functions.
-Provide application training and documentation to end-users.
-Query Payroll, Human Resource and Time management applications via SQL Server 7.0 and AS/400.
-Assist with creation and customization of reports via Crystal Reports software.
-Working knowledge of Kronos Timekeeper and Lotus Notes
July 2000 - April 2001 Exton, Pa.
Application Support Analyst
-Provide second level technical support for HR/Payroll software (Source 500)
-Assist end users and technical personnel install, configure, customize and maintain proprietary software in Jet and SQL Databases.
-Work in SQL Server 6.5, 7.0 and Windows NT environments.
-Assist with creation and customization of reports via Crystal Reports software.
July 1998- July 2000 Scranton, Pa.
Senior Network Specialist
-Develop databases and design reports using Microsoft Access and Visual Basic to track configuration information for all Paper Magic computers, Audix phone system, and computer service information, as well as help desk calls.
-Configure Compaq and IBM compatible desktop and notebook computers and perform network administrative tasks.
Configurations included:
E-mail and Internet access
Terminal emulation, communications and application software.
Performed NT Administrative duties:
Create user accounts, E-mail accounts, and groups
Administer user permissions
Maintenance of user accounts and services.
-Train end users on e-mail, terminal emulation, application and remote access software.
-Provided end user Help Desk support locally and remotely.
Education:
Marywood University Scranton, Pa.
Bachelor of Science degree in Computer Information & Telecommunication Systems
Completed course work related to database structure and design, data communications and networking as well as business management and communication.
Completed course work in HTML, COBOL, RPG IV and Visual Basic programming languages.
•GPA above 3.0
Extracurricular Activities:
Recipient of Academic Achievement Award
President of Chi Alpha Epsilon Honor Society
Member of Marywood University Computer Club
