Professional Summary
Profile
Extensive knowledge and experience in sales and recruiting positions
Skills and Competencies
* Expertise in contract negotiation, customer service and account retention
* Able to prioritize and multi-task to achieve desired project results
* Proven leadership skills obtained through experience in several positions
Professional Experience
May ••••• – March ••••• Recruiter
••••• WCA McMurry Training Center, Casper, Wyoming
Responsibilities:
&#•••••; Met regularly with management team to develop and execute recruiting plans and goals
&#•••••; Researched and recommended new sources for active and passive candidate recruiting which included military grants; grants available through workforce centers, school districts, and TERO offices
&#•••••; Efficiently and effectively filled open enrollment classes based on demand
&#•••••; Maintained regular contact with possible future candidates, reviewed applicants to evaluate if they met the position requirements, conducted onsite interviews, conducted prescreening and final interviews, conducted orientation every week, assisted with drug testing, and maintained all pertinent applicant and interview data in the WCA database
&#•••••; Networked through industry contacts, association member companies, and trade groups
&#•••••; Communicated with managers and employees regularly to establish rapport, gauge morale, and source new candidate leads
&#•••••; Created contacts within industry through cold calls and utilizing internet to seek out new companies throughout the Rocky Mountain Region
&#•••••; Assisted with job placement, assisted with improving company website and literature to assist with recruiting
&#•••••; Attended military and civilian career fairs throughout the Rocky Mountain Region for recruiting and company recognition; focusing primarily on high school, college, and veterans fairs
&#•••••; Gave presentations at schools in Casper, local colleges in Wyoming, military bases throughout the region to increase awareness of the company before and after career fairs
&#•••••; Aided public relations in establishing a recognizable “employer of choice” reputation for the company, both internally and externally
Accomplishments:
* Within first month of employment, constructed and implemented a marketing plan for the center’s new building complete with meeting rooms and full kitchen with cafeteria
* Within two months of employment I was promoted from Booking Coordinator to Recruiter
* Attended Time Management and Customer Service Basics taught by ALIGN in January •••••
* Kept job placement percentage at •••••% for the Floorhand Course for the fiscal year •••••
* Raised awareness of programs available through the center, in conjunction with the Registrar, therefore producing an all time record in attendance in four years for the Off Season Program which targets members of WCA
March ••••• – Dec ••••• Director of Catering
Best Western Ramkota Hotel, Casper, Wyoming
Responsibilities:
• Oversaw day to day operations of the banquet/catering department
• Contacted every group before and after event, was responsible for receiving all information pertinent to the successful completion of each function
• Booked meetings, conventions, conferences, wedding receptions, and blocks of rooms
• Assisted the banquet manager with contracts, room lay out, food, beverage, and staffing for all groups using our hotel facilities
• Actively involved in performing an average of fifteen outside sales calls a week to promote business
• Average twenty five sales calls a week via phone to promote and retain business
• Conduct Food & Beverage Meetings twice a week, scheduled and attended individual department meetings, scheduled and put together agenda for Food & Beverage department meeting
• Prepared weekly catering and convention sales forecast updates, tracked revenue and booking goal changes
• Worked as Manager on Duty of the hotel on a regular basis
Accomplishments:
- These are just a few of many fundraisers, conferences, and conventions booked -
* Booked and coordinated WY Medical Foundation Beatlemania fundraiser (••••• & booked for •••••)
* Booked and coordinated Make A Wish Foundation reception, auction, and dinner (•••••, •••••, and booked ••••• for their event)
* Booked and coordinated Ducks Unlimited reception, auction, and dinner (••••• – •••••, booked for ••••• & •••••)
* Developed and implemented updated wedding package and banquet menus in coordination with
Executive chef
* Assisted with exceeding projected food and beverage goals by •••••% for ••••• and •••••% in •••••
Aug ••••• - March ••••• Administrative Assistant / Front Desk Representative
Radisson Hotel/Best Western Ramkota, Casper, Wyoming
Responsibilities:
• Assisted Director of Catering, Banquet Manager, and Director of Sales
• Prepared sales packet for upcoming week by deadline, accountable for corrections on all current/future contracts and rooming lists
• Responsible for contacting past due banquet accounts and received payments in person, by mail, or phone
• Developed customer service skills by completing check in and check out process with guests
&#•••••; Handled all aspects of front desk procedures including, greeting guests, taking reservations, and handling all guest requests
Accomplishments:
* Promoted to Administrative Assistant from front desk clerk in less than six months from time of hire
* Attended Radisson
