University of Trieste, Italy
Master’s degree in Economics of Transportation; thesis: The airline transportation evolution in the United States of America, •••••
Bachelor’s Degree in Economics and Statistics; completion of (•••••) exams in economics, accounting, mathematics, statistics, finance, marketing
May ••••• – Present J C Penney Santa Maria, CA
Decorator Consultant
- Generating sales contracts through in-home consultations for soft and hard window treatments in the Central Coast territory
- Samples presentation, measuring, custom design of drapery, bedding, shutters, blinds, shades, introducing latest trends
- Teamwork with installers, fabrication centers and vendors
- Maintaining and increasing Customer base through networking and prospecting, promoting and processing credit applications and extended financing
May ••••• – Mar •••••••••• Linens ‘N Things••••• Santa Maria, CA
Assistant Store Manager - Merchandising
- Originally hired as team manager for new store opening in San Luis Obispo, CA
- Transferred to Santa Maria store as primary management representative responsible for merchandising operations at store level, including analyzing business trends, maximizing and driving sales and all aspects of merchandising and inventory control
- Direct and monitor implementation and maintenance of company standard for merchandising, freight flow, housekeeping and in-stock position via company direction, Guest Service and Gift Registry, readiness for external audits
- Responsible for supervision, training, evaluation of Department Supervisors and Associates
- Routinely assuming store front line responsibilities, performing store opening and closing operations, POS proficiency
- Execution of planograms and revision, solid product knowledge in assigned areas such as Bath department and Bedding & Window Treatment department
May ••••• – Aug •••••••••• Levitz Furniture Arroyo Grande, CA
Store Manager Nov ••••• – Aug •••••
- Hands-on control of all operations in a •••••,••••• sq. ft showroom/warehouse in compliance with corporate procedures
- Visual merchandising, routinely changing display to promote marketing
- Implemented pricing policy, reviewed accuracy of sales, generated store performance reports for business analysis, processed and maintained Customers credit accounts, respond to audit inquiries, proficiency in MS Word, Excel and Outlook
- Consistently minimum shrinkage in bi-annual merchandise inventory, excellent results in loss prevention and control, facility inspection and maintenance, OSHA compliance
- Monitored efficiency of deliveries from distribution center and created a local Customer pick up system
- Recruited, hired, trained, supervised, counseled and evaluated job performance
- Personnel scheduling and Payroll
- Temporarily substituted management in Oxnard store during company reorganization and later primarily responsible for final store close-out without liquidators assistance
Sales Manager May ••••• – Sep •••••
- Generated Sales of 5 million annually
- Communicating Company goals, motivating to high level of performance and integrity, promoting team work, emphasis on following up
- Ensured customer service excellence, resolved customer complaints
- Competition shopping and planning for seasonal sales events
- Handled computer upgrades and sales/product knowledge training sessions
Dec ••••• – Jan •••••••••• Kittle’s Furnishings••••• Indianapolis, IN
Sales Associate & Design Consultant
- Sales of medium to high end furniture and home décor
- Consistently held one of the two top positions in sales volume with average $•••••,••••• yearly, surpassing sales quota and maximizing add-ons
- Home consultations to maximize sales and generate repeat business
- Graduated from Product Manufacturing and Selling Techniques training, certified as Bedding Specialist
- Appointed as Mentor for new Sales Associates
Aug ••••• – Nov ••••• Adecco Employment Agency Lafayette, IN
Temporary assignments in clerical and customer service positions:
••••• Arnett Health Plans (HMO): office receptionist, screening and categorization of medical insurance claims, handling of billing inquiries
••••• City Securities: administrative assistance for (3) stock brokers
Sep ••••• – May ••••• University Inn & Conference Center Purdue University Campus, West Lafayette, IN
Front Desk Representative
- Reservations, Guest service, phone etiquette, Guest transportation, fluency in Italian and French
Feb ••••• – Aug •••••
••••• Legal Aid Corporation, Lafayette, IN: Volunteer and consequently part time hire as legal secretary for no-profit -organization servicing low income families
••••• Civic Theater, Lafayette, IN: Volunteer as stage decorator and office assistant
