Insurance Claims Representative – Property and Liability Line Specialty
Dedicated insurance professional with ••••• years of experience investigating and processing automobile insurance claims. Excel in analyzing damages/causes, interpreting policies and negotiating payment solutions. Effectively manage high claim volume while providing exemplary customer service.
State Farm Insurance Companies – Bloomington, IL
Auto Claim Representative, December ••••• – June ••••• Analyze claims to determine extent of companys liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions. Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues.
Claims Handling and Investigations Risk Assessment and Mitigation Damage Assessment Evaluation of Liability Exposure Claims Reports and Documentation Policy Interpretation Confidential Records Management
Bachelor of Science, Major in Business, August ••••• – May •••••, Southern Illinois University, Carbondale, IL Training: Completed extensive training in auto insurance terminology (parts, repair and medical procedures) and customer service delivery.
Wendy Rogers, Claim Consultant, One State Farm Plaza, Bloomington, IL •••••, (•••••) •••••
Emily Kuhn, Claim Team Manager, ••••• Industrial Drive, Elmhurst, IL •••••, (•••••) •••••