••••• – Present
• Hire, train and supervise staff and evaluate staff performance.
• Ensure quality control and assurance standards.
• Efficiently manage administrative, financial, accounting functions, purchasing, inventory control and product supplier relations.
• Consistently maintain a high-standard performance record via exceptional service, follow-through, and specific attention to detail which resulting in higher sales.
• Establish long term relationships with clients, vendors and neighboring businesses for effective marketing and outreach.
Houston’s Woodmont Grill
Server
••••• Woodmont Avenue
Bethesda, MD •••••
••••• – •••••
• Provided excellent customer service to customers during lunch and/or dinner shifts.
• Responsibilities included, but were not limited to, helping set up for each shift and ensuring all tables were ready for diners.
• Utilized Aloha POS and Open Table reservation systems.
Omnis Student Loans
Education Loan Manager
••••• Castleton Street
City of Industry, CA •••••
••••• – •••••
• Directed call center operations by acting as a liaison between clients and call center employees.
• Analyzed performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
• Performed quality assurance checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives.
• Coordinated the interview, hiring, and training process of over ••••• customer service representatives.
• Monitored interactions between staff and clients to ensure quality assurance standards.
• Ensured strict adherence to company policies and procedural guidelines.
Dacris Auto Body
Office Manager/Damage Appraiser
••••• Garfield Avenue
Silver Spring, MD •••••
••••• – •••••
• Developed and installed company policies and procedures index.
• Created a computerized vehicle tracking system to better track the vehicles along the repair process.
• Managed accounts payable and receivable.
• Conducted inspections and examinations of vehicles and damaged areas.
• Generated collision repair estimates.
• Reviewed preliminary or supplemental collision repair estimates with insurance adjusters and customers.
Rosenthal Acura
Sales Representative
••••• N. Frederick Avenue
Gaithersburg, MD •••••
••••• – •••••
• Achieved unit sales targets for new and pre-owned vehicles as well as related products and services from retail clients.
• Established and sustained consultative relationships with clients.
• Followed up with prospects, utilizing various methods of communication.
• Developed new business leads and increased client base through focused personal marketing efforts that included, but were not limited to, direct mail and networking.
• Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.
Skills:
I am bilingual with English and Spanish and have intermediate experience with Microsoft Word and Excel programs. I also have a typing speed of •••••+ wpm, experience using ••••• key, Reynolds & Reynolds software, Act Client Database system, Loan Administration customer relation management system , Loan Smith system and Polaris Debt Settlement software.
Achievements:
• Sales Leader Award •••••
• Customer Service Index (CSI) Award ••••• – •••••
