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SUMMARY
Senior Physical and Electronic Security Technician - Well versed in all facets of installing, maintaining, and repairing security equipment for financial institutions, pharmacies, and other commercial companies that require multiple services of a security vendor. Experienced in installing, repairing, and maintaining such equipment as: digital and analog CCTV systems, alarm systems, pharmaceutical dispensing machines, ATM machines, pneumatic drive-up tube systems, digital and mechanical combination locks, access control equipment, and burglar alarm systems. Strong ability to diagnose a problem and fix it to the customers satisfaction. Key skills include:
* Diagnosing a Problem * Training Customers on Security Equipment
* Repairing Faulty Equipment * Maintaining Security Equipment
PROFESSIONAL EXPERIENCE
Diebold Inc, Lancaster, PA ••••• - •••••
An international security corporation that provides services for financial institutions, pharmacies, and other commercial companies that require multiple services of a security vendor.
Senior Security Technician
Responsible for relaying ETA and arriving on site at any customer prepared to perform any and all maintenance on their equipment. This included:
* Installing, maintaining, and repairing digital and analog CCTV systems, i.e. Lanex, Intivid, and QSI.
* Repairing Radionics, Bosch, DMP, and Pacom alarm systems.
* Installing and maintaining Automed, Medselect, and Med-Dispense pharmaceutical dispensing machines for pharmacies and hospitals.
* Repairing all Diebold, and various NCR cash dispensers.
* Performing maintenance on drive up equipment for financial institutions on the following remote banking Products: Vat 7, Vat •••••, Vat •••••, Vat •••••, EA/•••••, Vat •••••, Mosler Autobanker, Lefebure Telair•••••, Hamilton products, Bavis products, and all deal drawer equipment.
* Performing repair and preventive maintenance on the following vault equipment: combination locks (mechanical and digital), vault linkage, key locks, suspension rails, and other various physical security products.
* Performing repairs on basic access control equipment.
* Assuming the Team Leader position for a year which included conducting team organization meetings for our technicians and supervisors, creating an efficient agenda, taking notes and presenting them in meeting minutes via e-mail to fellow technicians and supervisors, and maintaining proper flow and time management to keep the meeting moving.
Participated in special customer relations training, titled Through the Customers Eyes, from Diebold in addition to the technical training for the areas described above.
* Received letters of commendation from customers identifying the positive impact on their business as a result of this training.
Gilbertson Group, Coatesville, PA ••••• - •••••
A small private security company that provided all electronic and physical security services for Commerce Bank and other financial and corporate institutions.
Security Technician
Installed and serviced physical and electronic security, which involved:
* Installing, maintaining, and repairing burglar alarm systems for commercial businesses and large banks.
* Performing surveys with customers while on-site to create guidelines for their renovations and installations.
* Servicing Express Banking Centers (EBC) in accordance with customer specifications. This included De Le Rue Cash machines, and Hamilton fabricated Coin Machines with CCM Software.
* Installing, maintaining, and repairing digital and analog CCTV systems, e.g. QSI and Integral.
* Troubleshooting and repairing access control systems for various bank customers.
EDUCATION
Associate Degree in Computer Electronic Engineering Technology
Thompson Institute, Harrisburg, PA
COMPUTER PROFICIENCY
Software: Proficient in installing and troubleshooting Windows based Operating Systems from Windows ••••• to Windows Vista. Working knowledge of Microsoft Office based programs.
Hardware: Proficient in designing and building computers from ground up including all instances of hardware and software.
