Knightsridge Drive Halifax, NS B3M 3X2 •••••
EDUCATION
Bachelor of Commerce
Major: Human Resource Management and Industrial Relations
Human Resource Management Certificate
Saint Mary’s University Halifax, NS
ASSOCIATION
Member of Human Resources Association of Nova Scotia (HRANS)
PROFILE
&#•••••;Adherence and commitment to the Canada Privacy Act
&#•••••;Proficient with Microsoft Word, PowerPoint, Excel, PeopleSoft and Procurra
&#•••••;Developed strong customer service skills while answering phone inquiries at VON
&#•••••;Experience with managing groups, coordinating tasks and delegating responsibilities
&#•••••;Interpersonal and communications skills developed from various roles in the customer service environment
&#•••••;Exceptional time management and organizational skills
&#•••••;Excellent customer service skills
&#•••••;Able to solve problems efficiently and effectively
&#•••••;Work well in teams and individually
&#•••••;Very friendly, easy going, enthusiastic, confident, proactive and positive individual
EMPLOYMENT
Admissions Associate April •••••January •••••
Supertemp (Nova Scotia Community College) Halifax, NS
&#•••••;Process NSCC applications using PeopleSoft, with high accuracy and efficiency
&#•••••;Analyze reports daily for Apply Yourself, online applications by verifying personal data, program choices, and educational history
&#•••••;Train new temporary employees on the fundamentals of PeopleSoft used in the Admissions department
&#•••••;Communicate policies and procedures on the Apply Yourself process (online application system) to new employees
&#•••••;Sort and organize all incoming mail and correspondence
&#•••••;Update students transcripts and documents in database
&#•••••;Communicate daily with Admissions team on new processes and policies
&#•••••;Liaise with prospects and students on a daily basis to provide academic and admissions support
&#•••••;Act as first contact of the College with extensive knowledge of College program, courses, policies & procedures
&#•••••;Responsible for daily management of student files and records
Intake Support•••••January-April •••••
Supertemp (Victor••••• Order of Nurses (VON) Canada) Halifax, NS
&#•••••;Assisted clients and nurses with phone inquiries by using effective problem solving skills
&#•••••;Communicated clients wishes and concerns to nurses on staff
&#•••••;Entered clients requests and preferences onto their file
Data Entry Clerk (contract) December •••••
Robertson Surrette Halifax, NS
Screened candidates resumes and organized them into the proper candidate file
&#•••••;Updated candidate database daily
Order Processor•••••October •••••
Supertemp (Lotus Imports) Halifax, NS
Assembled and packaged jewelry orders at Lotus Imports in a fast paced environment
Clerk•••••August •••••
Manpower (Intria Inc.) Halifax, NS
&#•••••;Prepared cheques and bills at Intria Inc. in a timely fashion so that the encoders could meet their deadline
ACCOMPLISHMENTS/AWARDS
Recipient, Entrance Scholarship from Saint Mary’s University •••••
Recipient, Cobequid Educational Centre Bursary •••••
Various sports ribbons and medals
REFERENCES
Available upon request
