Objective: Supervisor
Summary: Over ••••• years of combined work experience as a Supervisor / Operations Specialist
Work well as part of a team or independently, in a fast paced, multi-task environment
Strong supervisory, troubleshooting, decision-making, and communication skills
Friendly, polite, and professional when providing customer service
Experience supervising and training up to 8 employees
Related Skills and Experience
Supervisory / Training Experience
- Worked as a Supervisor for a company that provided TV / telephone rentals to hospital patients
- Traveled Northeastern areas / filled in for Account Operations Manager, when position was vacant
- Assisted the Area Operation Managers with account auditing, interviewing, training, and hiring
- Followed up to ensure that the audited accounts, received appropriate / satisfactory changes
- Assisted with "in crisis" accounts, to resolve problems and maintain good company relations
- Prepared a written report regarding issues / suggestions for improvements, for each audit
- Audited employee time sheets before submittal, to verify an appropriate amount of hours
- Served as the primary contact during the absence of the Account Operations Manager
- Audited both cash and automated accounts and completed deposit records
- Ensured that all company procedures were followed
Operations Specialist / Customer Service Experience
- Assisted with TV / telephone testing, employee training, and other tactical / assigned projects
- Ensured each assigned testing, hook-up / explanation to the customer, was done to satisfaction
- Completed Customer Service Rep duties by responding to customers - patients / hospital contacts
- Notified the technical services main office, regarding any equipment issues or problems
- Provided first line response to hospital contacts as well as patients, for the following:
- Service Discrepancies - Equipment Failures - Safety Incidents
- Attempted to troubleshoot any problems when appropriate
- Assisted field service personnel with system reboots
Work Experience
Supervisor / Operations Specialist / Customer Service Jun ••••• to Apr •••••
Telerent Leasing Corp., Raleigh, North Carolina
Supervisor / Customer Service Sep ••••• to Jun •••••
Granada Hospital Group, Burlington, Massachusetts
Education
Certificate in Electrical / Building Trades
B.O.C.E.S / CV-TEC, Plattsburgh, New York
