; Provide on-going feedback and support to improve performance.
&#•••••; Conduct performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
&#•••••; Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
District Time Study Coordinator May ••••• – September •••••
&#•••••; Conducted training with Time Study Observers to teach observers the correct processes and procedures for time studies.
&#•••••; Certified observers when time study reconciliations are error free and all ••••• method corrections are identified and implemented.
&#•••••; Analyzed delivery order listings, loop and unit setup for unit make up to ensure unit boundaries meet allowance criteria.
&#•••••; Performed an Area Volume Summary (AVS) analysis to determine the base number of stops per unit and the number of drivers working in each unit to prepare for the actual study.
&#•••••; Reviewed plotted delivery order listings and driver trace analysis to ensure controlled dispatch principles are followed.
&#•••••; Monitored On-the-Job Supervision (OJS) ride methods evaluations to ensure drivers are certified in ••••• methods.
&#•••••; Evaluated current dispatch plans to determine the staffing requirements to cover each loop completely.
&#•••••; Reviewed allowance application controls to identify special stop conditions.
•••••
Hub Planner March ••••• – May •••••
&#•••••; Reviewed and researches daily and weekly trends and develops volume projections for operational planning to forecast future resource needs.
&#•••••; Developed annual staffing projections by week and by day of week for Hub Operations to provide a cost-effective operating plan.
&#•••••; Provided short-range operations staffing forecasts to assist operations managers and Human Resources in developing hiring plans.
&#•••••; Developed quarterly and yearly plans to forecast staffing, assets, and facility needs to ensure UPS’s ability to meet service commitments.
&#•••••; Reviewed and updates forecasts weekly or as required to maintain validity of forecast projections and adherence to Business Plan goals.
&#•••••; Assessed the impact of forecasts on operating plans to determine when operating plan updates are required.
&#•••••; Assumed project management responsibilities and conducts financial analysis when required.
Wal-Mart ISD, Bentonville, Arkansas August ••••• – February •••••
UNIX Operator Tech
&#•••••; Taught and trained new Wal-Mart’s Programming Associates (4).
&#•••••; Provided technical support for Wal-Mart 2 million Associates worldwide.
&#•••••; Monitored Wal-Mart’s software and hardware components breakdowns and failures.
&#•••••; Evaluated of existing programs for improvement.
Office Depot, Fayetteville, Arkansas August ••••• – August •••••
Receiving Manager
&#•••••; Supervised and Train employees (•••••).
&#•••••; Received freight and check it in.
&#•••••; Assured correct quantities have been shipped and received.
&#•••••; Prepared and complete an out stock report daily.
&#•••••; Tracked and located items in the store, on company website, and within other stores.
&#•••••; Assisted customers in locating, carrying out, and any other services that are required.
&#•••••; Assisted customers with knowledge of products to ensure that their needs were being met.
Taco Bell, Springdale, Arkansas June ••••• – August •••••
Assistant Manager
&#•••••; Supervised and trained employees (•••••).
&#•••••; Opened and closed the store.
&#•••••; Handled customer complaints and concerns.
&#•••••; Counted daily sales totals and deposits.
&#•••••; Ensured that the shift was run properly.
&#•••••; Ordered and counted store inventory.
&#•••••; Made food and took customers orders.
Education
University of Phoenix Memphis, Tennessee
Master of Science in Business Administration September •••••
University of Arkansas, Sam M. Walton College of Business Fayetteville, AR
Bachelor of Science in Business Administration, Marketing Management Graduated: May •••••
Minor: Transportation and Logistics
Technical Proficiencies
Microsoft Office, Remedy, UNIX, AE, GEMS, and Blackboard
