QUALIFICATIONS A diverse work background that includes over ••••• years of customer service & sales, over 5 years retail management experience, as well as 8 years experience in marketing and communications.
EMPLOYMENT/EXPERIENCE Manager - Colwell & Salmon Communications Inc. ••••• - ••••• Account Manager End to end project management of client marketing, higher education fundraising and admissions, product and service lead generation, and market research programs through telecommunications efforts in order to meet specific client and business driven goals. Experienced with higher education efforts like fundraising and admissions, technology sector topics like accounting software and hardware, outsourced customer service and helpdesk operations. Project management duties such as hours scheduling and work flow, inter-departmental coordination (IT, IS, Quality Assurance, Operations, etc.) to achieve client goals, client communication and external coordination with direct mail pieces or email blasts, as well as revenue reporting for internal sales and revenue goals, sales to new as well as existing clients of internal company services and offerings. Serve as main contact between the client and company. Handle all client issues in order to resolve and achieve best results. Communicate issues and coordinate processes in order to meet or exceed client expectations. Handled highest number of clients as well as the second highest revenue generating clients in the educational and outsourced inside-sales categories. Service Delivery Manager Management of workflow for global company including corporate headquarters, satellite office, and offshore facility. Working with Business Development, Human Resources, Information Services, and Operations in order to ensure proper staffing and technology in place to support business demand. Execution of assigned work at the US based offices through management of team supervisors and overall responsibility of employee performance. Responsibilities also included setting policies, guidelines, and training practices for employees in order to ensure results for client expectations and improve results over time for long term contracted clients. Data analysis to judge marketing campaign performance and problem solving in order to accomplish best results and recommend changes for future efforts both internally and externally. Department Supervisor All aspects of front line supervision for a team of •••••+ representatives in lead generation, sales, and market research. Have managed a team of up to ••••• members. Responsible for development of employee performance. Managed most productive site in company through sales coaching and feedback processes as well as gaining employee trust and support by providing an interesting and supportive environment. Coordinate and conduct employee training for lead generation campaigns ranging from computer hardware and software to event boosts and appointment setting campaigns. Creation of original internal reporting processes and materials for performance tracking and program management. Execution of site assigned workflows in order to maximize revenue. Feedback and troubleshooting issues for clients and internal departments.
Marketing Support Specialist Sales support for major software and hardware clients such as Sage Software and IBM. Execution of marketing strategies through multimedia email and phone presentation. Generation of marketing and leads of potential sales prospects in a call center environment.
Channel Editor, Tribune Media Services Inc. ••••• Management of up to ••••• channels and stations, both network and satellite, for weekly schedules to be delivered in print or electronically to various data distribution points. Ensure accuracy and speed in order to meet client expectations and remain timely for all deadlines. Contact and communication with Station Managers to ensure timely delivery and accuracy of product in order to meet and exceed client expectations. Promoted in time of service from measured •••••% or better accuracy and ability to complete assignments effectively.
Host/Server, Massies Restaurant ••••• Presentation, sales and service for dining room patrons as a server Reservation scheduling and doorman for walk in traffic Coordination of table and dining room section assignments as well as aid servers with those assignments when needed
Sales Supervisor, Northland Gardens ••••• Sales manager of nursery, bonsai, water garden plants and supplies. Greenhouse, retail store and nursery management. Coordinator of botanical special interest events and educational classes for bonsai art and care. Author and illustrator of marketing and advertising including catalogs, pamphlets and brochures, educational materials such as care sheets and instructions. Foreman on various assignments and tasks including landscape design and translation of landscaping blueprints into client approved designs.
EDUCATION Adirondack Community College Business/Environmental Sciences
ADDITIONAL SKILLS Experienced with computers and various types of software: Goldmine CRM, IBM MSM, Microsoft Outlook, Excel, Power Point, and Word. Sales, technology, and business management training and compliance courses supplied by employers. Marketing, advertising, as well as operational analytics, planning and process implementation.
PROFESSIONAL REFERENCES Debi Boissy•••••Human Resources Manager, Colwell & Salmon Communications Inc •••••(•••••)••••• Jeff Hecht•••••Regional Service Manager, Spielo USA Inc •••••(•••••)••••• Kelly Morgan•••••Account Manager, Colwell & Salmon Communications •••••(•••••)••••• Tracy Tabor•••••Owner/Proprietor, Northland Gardens Inc. •••••(•••••)•••••