UPMC (University Of Pittsburgh Medical Center)
•••••present (Pittsburgh, PA)
Secretarial Services Coordinator (Executive Secretary)
•World renowned physician
•Manage personal & professional schedule
•Dictation; email; manuscripts; presentations
•Travel and meeting arrangements
•Coordinate patients, physicians, vendors, management, research,
billing, meetings and conferences, training sessions
Bankers Life & Casualty Company & Western & Southern Financial Group
••••• (Dayton, OH & Pittsburgh, PA)
Sales Representative
•Marketing of life, health, long-term care, annuities and
income replacement
•Specialization in the Senior market and individual sales
Telecom - Choice One Communications Inc.; Lightyear formerly UniDial; USN; CTC of Ohio
••••• (Cincinnati/Dayton OH)
Alternate Channel Manager
•Developed and maintained agent relationships
•Responsible for the recruitment and training of agents
•Marketing of local, long distance, internet and data to
maximize revenue generation
•Coordinated with Marketing, Engineering, Finance and other
Choice One functions to expedite the exchange of ideas and information
needed to support timely implementation and installation of service to
prospective accounts
•Assisted in the preparation and delivery of sales proposals,
closing and provide post sales support
•Designed and assisted in the implementation of Agent Web Site
•Assisted in changes to improve the alternate channel program
Client Account Manager
•Responsible for the structure of new job descriptions for
additional support positions
•Assisted the established customer base billing $•••••+ as a
single source provider of communications
•Responsible for establishing partnerships with customers
through onsite visits, needs analysis and solutions to meet diverse
communications needs to function at peak productivity
•Implemented new technology integration with customers for
local dial tone, long distance (switched and dedicated), dedicated
internet, frame relay, calling cards, conferencing, PCS, ATM, data
services
•Achieved company retention and marketing goals for Ohio and
Illinois Markets
•Responsible for implementation of reports, procedures and
restructuring of account management position
•Coordinated the testing and implementation of new integrated
voice and data product for marketing and installed the first customer
•Presidents Club Award
Vanguard CellularOne (Now AT&T Wireless)
••••• (Harrisburg/York, PA)
Account Executive
•Marketed wireless service to business customers
•Responsible for on site needs analysis with advanced cost
effective wireless solution to assist businesses function at peak
productivity
•Designed programs using private wireless networks, messaging
services, wireless data, cellemetry, and advanced cellular technologies
•Achieved territory retention and sales goals
Horace Mann Companies
••••• (National)
Senior Group Account Representative
•Marketed group life, health, disability, cafeteria plans,
dental and other fringe benefit products to the educational community
and business professionals on a national level
•Evaluated employer fringe benefit programs, prepared bid
specifications for underwriting and presented to employers
•Responsible for training of agents in marketing group division
products, customer service, retention of accounts and assisted in the
sales process to attain agency goals
•Assisted agents in presentations to school boards,
administrators, union representatives and employees on current or
proposed benefits
•Conducted successful open enrollments for voluntary group
products in Maine, Ohio, Vermont and Virginia educational systems and
professional unions
Account Executive
•Marketed multi-line insurance products to educators and other
professionals
•Responsible for retention of life, home, auto, annuities and
group insurance clients
•Numerous sales awards for PA agency
•Voted agent of the year by peers
•National auto agent of the year
Capital Blue Cross
••••• (Central PA)
Provider Trainer
•Implemented remote teleprocessing of Medicare inpatient and
outpatient claims processing and enhanced the Blue Cross inpatient and
outpatient billing systems
•Responsible for training of hospital personal in central PA
area on remote entry of Blue Cross and Medicare claims, ICD••••• coding,
benefits, submission procedures and problem solving
•Prepared and updated the user manual for all billing offices
and computer systems to improve workflow procedures and proper claims
payment
•Assisted customer service, provider reimbursement, utilization
review and claims processing departments with training and
documentation for proper benefit applications, claims payment, and
hospital reimbursements
•Responsible for monitoring claims processing systems, cost
reimbursements and proper benefit applications
•Accomplished the conversion of Medicare from paper to remote
teleprocessing which enabled hospitals to receive reimbursements for
services more timely thus improving their cash flow
•Created the permanent position of provider trainer
Licensure and Training
Graham Junior College, Boston MA – Retail/Merchandising – 1 year.
LUTC 1 – Life Underwriters designation.
Customer Service Seminar – Fred Pryor, 2 seminars.
Group Customer Service Seminar – LIMERA
Cellular Data Technologies – Zsigo Wireless Data Consultants, Inc.,
Continuing educational credits in sales, marketing and customer service
Life and Health License in PA
