DIRECTOR OF OPERATIONS
Organizational Development
Process Improvements
QC & QA / Vendor Relations / Budgets
Customer Service / Staff Development
Performance Metrics / Multi Site
Business Development
I turn operations into exceptional profit
centers.
Increasing efficiencies and boosting
production, I drove profitability while
aggressively cutting costs. Serving clients
like Sara Lee Foods, Cargill, Armour Eckrich
and Smithfields, I significantly improved
customer satisfaction and retention. I am
dedicated to the highest quality standards.
My training solutions deliver measurable
results in any organization. I find ways to do
things better and implement innovation to
ensure success.
I take operations from red to black.
- Troubleshooting processes to deliver
enhanced profitability
- Determining customer needs and exceeding
expectations
- Establishing core competencies and
performance metrics
- Managing construction, opening and
management of client facilities
- Designing dynamic solutions in multi-site,
multi-state operations
Driven to excel, I am an exceptionally hard
worker who started at the bottom, proved my
worth and rose to the position of Vice
President.
As a life-long learner, I continue my
professional development with numerous
workshops and seminars in advertising,
budgeting, coaching and management.
Working with the National Restaurant
Association, I am trained in employee
motivation, menu development and food service
promotions, along with dining room management.
CAREER SUMMARY
Vice President of Operations, Company
Confidential, $•••••M food, vending, cleaning and
laundry service catering to plants and
corporate entities, ••••• to the present.
Advanced from entry level to VP. Manage costs,
performance, planning, communications, and
product development for in-house services
nationwide. Lead ••••• with $2M budget.
Owner / Manager, Murphs Restaurant, family
dining establishment, ••••• to ••••• Ran day-
to-day operations, including business
planning, hiring, food preparation and
delivery, training, branding and marketing,
finance and facilities. Directed ••••• employees.
Additional: I have traveled extensively
throughout the US. Enjoying the outdoors, I
swim, camp, hike and play handball. I maintain
an active involvement with the Boy Scouts of
America.
