Supply Chain Management expert proficient in all aspects of developing and managing supplier relationships in diversified industries with global companies. Results-oriented Strategic Sourcing professional who independently created a Supplier Quality Management program for the nations top non-profit healthcare provider, delivered over $••••• million in savings for a Fortune ••••• telecommunications company, and created a strategic alliance program for a Fortune ••••• financial firm. Experienced in:
* Supplier Certification * Strategic Alliances and Outsourcing * Total Quality Management * Continuous Process Improvement * Problem Resolution and Quality Training * Strategic/Tactical Implementation & Planning * Project and Change Management * Presentation and Communication Expertise
Cleveland State University, Cleveland, Ohio - ••••• to present Instructor
> Developed and taught a course in ISO Quality Management System auditing, including ISO •••••:••••• and ISO •••••:•••••, and consultation services, for an IT Security division pursuing ISO ••••• certification. > Developed and taught a course in Flawless Consulting, Internal and External - How to Get Your Expertise Used Within or Outside Your Organization.
KeyBank National Association, Cleveland, Ohio - ••••• to •••••
Strategic Alliances Manager Managed and developed global strategic alliances and outsourcing relationships, including: opportunity identification and assessment; Request for Proposal; performance report creation; vendor relationship management and improvement; and strategy/process development. Responsible for contract formation, interpretation and negotiation.
> Designed strategic alliance identification, assessment and management methodologies that were designated company-wide best practices, earning KeyBanks Performance Excellence Award in ••••• > Crucial team member in developing the Vendor Assessment and Management Process for Corporate Sourcing in order to meet regulatory requirements to properly assess, manage, and mitigate the banks supplier risks. > Created contract review processes that resulted in the collection of a $•••••,••••• billing oversight by KeyBank. > Developed a contract calendar notification process and contract database for all department agreements to ensure termination dates for unprofitable relationships were no longer missed. > Automated scorecard reporting and billing processes with our largest international outsourcing relationship, ABN AMRO, reducing the verification procedure from five days to one.
Kaiser Permanente, Oakland, CA - ••••• to •••••
Supplier Quality and Business Diversity Manager As the Customer Satisfaction Champion and Senior Leadership Team member for the National Purchasing Organization, I created a new Supplier Quality Management program, including processes for: supplier certification; continuous operational and quality improvement; performance report development; supplier recognition awards; quality audits; customer satisfaction; and business diversity policies.
> Developed performance reporting processes that provided for creation of business and quality metrics by which Kaiser could improve sourcing decisions by accurately assessing and managing the performance of its national suppliers. > Instituted supplier review forums that initiated strategic partnering opportunities and facilitated supply chain improvements, leading to, in one instance, a more cost-effective office supplies ordering process, saving thousands of dollars monthly. > Set up comprehensive continuous quality improvement processes for development and tracking of formalized, corrective actions by suppliers, resulting in reduced expenses and more efficient operations. > Invented a supplier certification program to identify and reward preferred suppliers who provided consistently superior quality products and services to the organization. > Initiated Business Diversity policies that promoted employment of minority, women, and disabled-veteran enterprises by Kaisers national suppliers, resulting in a •••••% overall increase in use of these organizations.
Pacific Bell, San Ramon, CA - ••••• to •••••
Supplier Quality Manager Revamped and managed the Defective Product Hotline to better resolve product defects encountered by field technicians. Administered a Quality Fund to subsidize quality improvement projects. Monitored and improved the quality performance of Nortel, Pacific Bells second largest supplier.
> Reengineered the Defective Product Hotline program, resulting in the more expedient closure of cases with a more efficient use of resources and improvement of management and field personnel relationships. Delivered Total Cost of Ownership cost avoidance savings of $••••• million while providing over •••••% customer satisfaction - received several awards for these accomplishments. Expanded program to five-state Southwestern Bell territory, resulting in increased opportunities for cost and waste reduction. > Coordinated and managed a Quality Fund with our two major suppliers, Nortel and Lucent, using contractual liquidated damages to fund joint quality initiatives, resulting in significant network improvements and expense minimization. > Introduced continuous improvement in the quality performance of a major network equipment supplier, Nortel, by managing its performance report, leading quarterly executive and annual senior executive reviews, and facilitating operational enhancement activities.
EDUCATION Master of Business Administration, Major in Strategic Supply Chain Management - Operations, The Eli Broad Graduate School of Management, East Lansing, Michigan - ••••• GPA (top of class).
Bachelor of Arts, Major in General Business Administration, Michigan State University, East Lansing, Michigan - ••••• GPA.
Associates of Applied Science, Major in Business Administration, Northwestern Michigan College, Traverse City, Michigan - ••••• GPA.
PROFESSIONAL DEVELOPMENT Certificate in Contract Management, University of California, Berkeley, San Ramon, California - ••••• GPA (top of class).
TECHNICAL TRAINING - Certified ISO Internal Auditor - ISO Auditor/Lead Auditor - Malcolm Baldrige Quality Award - Six Sigma - Project Management - Business Process Reengineering
TECHNICAL SKILLS - Total Cost of Ownership - Balanced Scorecard - Statistical Process Control - Value Analysis - Surveys - Internal and External - Customer Satisfaction and Service - Continuous Process Improvement - MS Office, PowerPoint, Visio
PROFESSIONAL ASSOCIATIONS - American Society for Quality: Supplier Quality, Quality Management, and Customer-Supplier divisions - Outsourcing Institute
PUBLICATIONS - Created the "ISO Internal Quality Auditor" training manual and course for Cleveland State University. - Developed the "Flawless Consulting - Internal and External" training manual and course for Cleveland State University. - Contributed to the US Environmental Protection Agencys Environmental Accounting Project, "The Lean and Green Supply Chain: A Practical Guide for Materials Managers and Supply Chain Managers to Reduce Costs and Improve Environmental Performance." - Edited the "Inventory Management Training Guide" for Kaiser Permanentes Plant Engineering department.