Objective: To obtain a position that is both rewarding and challenging, enabling me to utilize my extensive medical background and strong customer service skills.
Experience: Pittsburgh Ear Associates••••• September •••••Present•••••••••• Medical Receptionist for multiple office sites. Phone triage, taking accurate and detailed messages, calling Pharmacy with prescription refill requests. General front office duties including meeting and greeting patients. Scheduling appointments for Doctors and Audiology team Verify demographic and insurance information•••••updating database and medical chart as needed. Schedule patient testing as needed. Expedite and document requests for interpreters thru The Hearing and Deaf Services. Responsible for ordering films and reports as needed for Doctor review as well as prompt processing and return of such X-ray films to appropriate facility. Check referral status for specialist visits. Contact various Health Insurance Companies to pre-authorize patient testing. Assist in chart preparation, dictation, filing and processing of incoming faxes. Responsible for accurate documentation of medical records/charts. Responsible for Check In and Check out positions. Handled cash flow for patients office visit co-pay. Document accordingly on flow sheet. Make correct change and balance cash box at end of each shift. Handle all types of payment•••••cash, check or credit card. Assist in general upkeep of office equipment, ordering/inventory of office supplies. Maintain professional atmosphere keeping all work stations organized, cleaned and stocked. Always maintain confidentiality of everything processed through the office, verbal or written.•••••
Intracorp (Division of Cigna) December •••••September •••••••••• Health Service Specialist Call center environment. Receiving calls from various providers and initiates the pre-certification process. Verifies members eligibility, benefits and provider’s status. Notify providers of certification, approval or denial of services requested. Handle high volume of telephone calls. Monitor clinical cases received via fax and dispersed to appropriate personnel. High level of responsibility to maintain current guidelines, quality control and superior customer service standards. Reported directly to the Medical Director.
Per Se Technologies September ••••• December ••••• Medical Billing/Accounts Receivable Medical billing/accounts receivable position for New York University Hospital Anesthesia Department. Processed claims for ••••• different insurance carriers, handled workmen compensation cases, processed and handled medical records, appeals for low-payment reviews, timely filing issues, and denials. Answered patient inquiries via phone, performed various clerical office duties. Utilized internet resources to further assist patients and clients.
Outsourcing Solutions, Inc (Division of UPMC) November ••••• September ••••• Patient Services Representative Answered phones in a call center environment, handled inquiries regarding insurance coverage, pre-certifications for procedures, referrals, various clerical office duties including typing, faxing, and filing. Able to utilize internet resources to further assist clients and patients regarding benefit issues.
Education: Western School of Health and Business Pittsburgh, PA••••• Medical Assistant Graduated with Highest Honors