A dynamic, polished, energetic, and team spirited professional with outstanding core strengths Creative and ‘out-of-the-box’ thinker who is highly ethical in all work-related assignments A corporate team player with excellent communications and interpersonal skills
Able to immediately contribute to any employer’s financial goals and objectives through leadership, and the application of processes and technology to solve business problems.
• •••••+ years of progressive experience in production and operational management; development of customer support systems; product and project management; P&L responsibilities; print and multi media production; software application development; and technology assessment, licensing and integration • Outstanding expertise in providing new and fresh ideas especially in web-based and technology-driven environments for facilitating learning, performance support, communication and knowledge management • Proficient at solving complex operational, project management, business development, and organizational problems using new and innovative techniques accepted at all levels
•••••; Experienced in supervising people and managing assets •••••; A planning, budgeting, coordinating, and scheduling professional •••••; Practical problem solver using analytical, creative, and communication skills •••••; Experienced in facilitating amongst multiple project constituents to meet objectives •••••; General business savvy – able to see the “big picture” as well as important details •••••; Unique ability to adapt quickly to challenges and changing environments •••••; Energetic, positive, and self-motivated with the ability to speak and write effectively •••••; Experienced in balancing priorities for short-term and long-range goals •••••; Able to coordinate multiple complex projects and meet deadlines under pressure •••••; A solutions specialist with fresh, valuable, and effective ideas
Expertise in the architecture, specification and development of complex content, learning, communications and information management systems plus a deep understanding of human factors analysis, usability assessment process, technologies and tools.
Master of Business Administration, University of New Hampshire Bachelor of Arts (with honors), Speech Communications, Boston College Project Manager Certification, Kepner-Tregoe Incorporated
•••••s of hours of continuing education, professional development, seminars, and special training programs in information technology management, specific technologies, project management, and public relations
RELEVANT and RECENT EMPLOYMENT HIGHLIGHTS
Sr. Vice President and General Manager••••• May ••••• to Present [7 years] New Media Solutions, Wellesley, MA (Visit: •••••) (An electronic communications management company.)
Direct the organization in the development and delivery of both proprietary and aggregated technology solutions in solving specific e-learning, content and communications problems for fortune ••••• companies. Manage operations including Consulting, R&D, Engineering, and Production. Determine, plan, and achieve strategic direction. Direct all process, tools, and new product development. Specific Accomplishments: •••••; Established complete infrastructure for startup operation •••••; Hired and trained staff, integrated tools and technologies •••••; Built strategic partnerships •••••; Architected design of patent pending technologies
Director of Division Operations, Media Centers ••••• [1+ years] Convergent Media Systems, Littleton, MA (Visit: •••••) (The nations largest e-media information management and delivery company.)
Managed $••••• million division delivering E-learning, content and communications products and services. Managed three offices with five direct reports and, indirectly ••••• employees. Developed new product and marketing strategies. Cut costs and refined solutions through improved process design. Reengineered the organization to improve decision-making, responsiveness, and quality controls. Specific Accomplishments: •••••; Identified and solved problems relating to low usage of internal production •••••; Reorganized staff, redesigned process, and improved cross-functional collaboration •••••; Reduced annual production expenses by $••••• million by increased workload by •••••% •••••; Saved $•••••,••••• in annual operating expenses by reducing product delivery time •••••%
Director of Instructional Systems •••••••••• [••••• years] Liberty Mutual Insurance Group, Boston, MA (Visit: •••••) ($••••• billion in consolidated revenue and over $••••• billion in consolidated assets, Liberty Mutual Group is a financial services company with •••••,•••••+ employees and annual sales of more than $2 billion.)
Started in the position of Producer/Director with fast-track promotions to Manager of Production and Director of Instructional Systems. Designed and implemented a unique corporate-wide training, communications, and technology plan with a $4 million budget. Managed operations of Education Technology, Media Production, and Asset Management departments. Specific Accomplishments: •••••; Reduced training and communications costs by $3 million over three years •••••; Launched a new subsidiary that was profitable in under two years •••••; Overhauled failing mail order unit, improved products, and returned to profitability
References and supporting documentation furnished upon request