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OBJECTIVE
To grow within an environment that will challenge my technical skills. I would like to utilize my technical skills as well as my communication skills to put forth the effort in the growth of my career. I am marked by aggressiveness, ambition, energy and initiative.
PROFESSIONAL EXPERIENCE
Emergint- Centers for Disease Control and Prevention
System Support Specialist III, January ••••• June •••••
Security Clearance
• Provide second-tier support to 2,•••••+ end-users for IT applications
• Codes, test, debugs, documents, and install new applications and programs.
• Installing, troubleshooting, configuring workstations, blackberries and peripheral devices.
• Analysis, research, identifying, resolving IT related issues.
• Test and analyze applications prior to release.
• Providing support of SAS ••••• and SAS •••••
• Respond to issues within applications and programs.
• Provide pretest services and assist in setup of video-conferencing equipment.
• Deploying and setting up equipment, diagnosing hardware issues.
• Provide desktop and laptop system builds, updates, repairs including the installation of images and software on computers.
• Consult clients on their company’s goal and define a software solution to achieve their goals.
• Troubleshoot and resolve desktop network connectivity issues.
• Analyze client needs to ensure application/software meet branch needs.
• Responsible for pc upgrades.
• Familiar with Symantec Ghost v••••• desktop imaging software.
• Work independently, used great decision making abilities in investigating and resolving complex problems.
DHL Global Mail, July •••••December •••••
Technical Training Specialist
• Providing end user training such as employee orientations for technology services and laptops and create training manuals for external and internal employees.
• Coordinates the interaction between business partners, the Information Systems Department and related vendor support personnel.
• Plan, organize and coordinate the application support for multiple applications and also create user manuals for different applications.
• Provide end user tier III technical support via telephone and emails, for software, hardware, and laptop, desktop support for internal and external staff through remote access PC Anywhere, remote desktop and VNC.
• Providing support to users for laptops on site desktops, reimaging, replacing hardware, updating software and running scripts.
• Conduct statistical analysis models using SAS statistical procedures.
• Intermediate- level with SQL database, creating queries, creating tables, execute queries, retrieve data, update records, running reports and to initiate conversion routines to execute and test functionality.
• Providing support for ••••• + end users using Blackberries, Treo’s and Palm PDA’s including troubleshooting, setup and configurations. Supporting end users to ensure they are able to sync to receive emails and send emails.
• Assist in the implementation, enhancement and support of applications including problem analysis and resolution technique.
• Support network connectivity issues (TCP/IP and LAN/WAN).
• Resolving issues associated with printing, network connectivity, and dial up networking, internet proxy server, and access to network applications.
• Assist in the implementation, enhancement and support of applications including problem analysis and resolution technique.
• Responsible for creating technical documentation with procedures and processes to keep facilities updated and informed.
• Responsible for the installation of new applications, support software applications including enhancements and upgrades for vendors.
• Provide desktop and laptop system builds, updates, repairs including the installation of images and software on computers.
• Responsible for overseeing the rollout of varies applications, and installation and configurations of applications.
Dekalb Medical Center, October •••••March •••••
Clinical Analyst III
• Responsible for training an implementation of CPOE (computerized physician order entry), Meditech and Sunrise Clinical Manager.
• Interact with vendors through the design, implementation and maintenance process to ensure knowledge.
• Analyze client needs to ensure application/software meet the needs for the Clinical departments.
• Coordinates the interaction between business partners, the Information Systems Department and related vendor support personnel.
• Provide software support for proprietary software applications, including CPOE (computerized physician order entry); Meditech, Support Lab, Centricity PAC’s, and SCM (sunrise clinical manager) entering orders and reviewing orders. With the use of LANDesk remote agent able to provide essential technical support.
• Test and analyze applications prior to release.
• Coordinate and conduct training sessions for staff members.
• Prepare documents for system conversions or maintenance.
• Plan, organize and coordinate the application support for multiple applications.
• Installed new applications / software and ensure that all departments are trained including enhancements and or upgrades for vendors and hospital staff.
• Create training manuals to provide step by step training guides through research, meetings and data provided by the vendor.
• Used Crystal Reporting to create a monthly database status report and spreadsheet to provide Project updates for staff and managers.
• Work independently, used great decision making abilities in investigating and resolving complex problems.
EDUCATION
BBA CIS - Bachelor of Business Administration CIS
Westwood College, Atlanta, Georgia
CERTIFICATIONS
A+ Technician Certification
SKILLS
• Self Starter
• Team Player
• Excellent communication skills, both oral and written
• Proficient in the IT industry
• Proficient in Microsoft Office
References available upon request
