Profile Creative and persistent, skilled in listening with empathy. Able to adapt to constant change and assessing client needs, as well as to manage multiple tasks with ease. Skilled in working effectively as a team member or alone with minimal supervision.
Work experience May ••••• to present Wal-Mart Canada
Cashier
Sept ••••• to April ••••• CBU, Communication Department
Communication Lab Facilitator
• Conducted small adult group discussions in relation to textbook and topics discussed in Interpersonal Communication classes
• Completed evaluation forms for each student
• Assessed and evaluated and commented on Communication journals for each student
Sept ••••• to April ••••• Cape Breton University
Residence Director
• Made schedules for Residence Attendants (RA’s)
• Handled conflicts and situations that arose with residents
• Liaised with Residence Manager to ensure smooth operations of residences
Jun ••••• to Aug ••••• Keltic Lodge Resort and Spa, Ingonish
Server
• Took guests food and beverage orders
• Served guests food and beverages
• Processed cash and card sales
• Served guests and tour buses ice cream, tea and coffee
Jan ••••• to Mar ••••• Wendy’s Restaurant Sydney, NS
Sandwich maker
• Prepared sandwiches and other food items for customers
• Prepared ingredients for the following day
• Cleaned various areas of the restaurant
Sept ••••• to Apr ••••• Caper Convenience, CBU
Store Attendant
• Processed cash and card sales
• Deposited cash at end of shifts
• Ensured cleanliness of store
• Restocked fridges
Jun ••••• to Oct ••••• Keltic Lodge Resort and Spa, Ingonish
Busser
• Cleared and set tables
• Watered tables
• Cleared food trays
• Served guests tea and coffee
Ice cream Window
• Served guests and tour buses ice cream, tea and coffee
• Worked cash register
Dec ••••• to Aug ••••• Cable News Channel 3 P.O.S Trinidad
Media Sales Executive
• Prepared contracts and proposals for clients
• Conducted business meetings with potential and existing clients
• Facilitated handling and distribution of advertising material
• Organised collection of payment in forms of cash and cheque
Jan ••••• to Dec ••••• BWIA West Indies Airways P.O.S Trinidad
Reservations Assistant
• Executed telephone sales
• Assisted multi-national customers with travel itineraries
Jun ••••• to Feb ••••• American Airlines Inc. Piarco, Trinidad
Customer Service Agent/Security Agent
• Skilled in assisting multinational clients and providing exceptional customer service
• Identified passenger problems and executed corrective action
• Planned itineraries, and arranged accommodations and other airlines for passengers
• Provided on-the-job training for new employees
• Audited files respective to department.
• Screened passengers and visitors for weapons, explosives, or other forbidden articles
• Prevented articles from being carried into restricted area of air terminal
• Operated X-ray device and monitored screen to detect forbidden articles in checked in baggage.
Education Sept. ••••• to present Cape Breton University, Nova Scotia, Canada
3rd. year of Honours B.A in Communication
• Introduction to Natural Science ; Fine Arts: Cinema;
Interpersonal Communication; Principles of Business and Technical Communication; Communication in Business Industry; Introduction to French; Introduction to Literature; Introduction to Spanish; Facilitation Design and Delivery; Facilitation Practicum; Rhetorical Criticism; Issues in Media Studies; Intermediate Spanish; Introduction to Psychology; Organizational Behaviour I and II; Introduction to Outdoor Leadership; Sustainable Happiness; Gender and Communication; Corporate Communication; Family Communication; Intercultural Communication; Persuasion; Research Methods; Rhetoric in Popular Culture; Nonverbal Communication; Honours Thesis.
Sept ••••• to June ••••• St Georges College, Trinidad
Grade ••••• High School Diploma
• Math, English, Geography, Principles of Accounts, Principles of Business, Woodwork, Technical Drawing, Additional Mathematics
Additional Information • Proficient in Microsoft Applications
• Certificates in Customer Service and Airline Reservations
• Knowledge and experience with five star
• First Aid Training
• Applied Suicide Intervention Skills Training
Volunteer Work Women’s Center – Cape Breton University
Tutor – Cape Breton University Student’s Union Tutor Program
Camera operator television ministry (Deliverance Ministries, Trinidad)
Interests
Reading, Music (all genres), Movies, Walking
