OBJECTIVE: A customer service position with administrative responsibilities to include preparing correspondence, reports and documents.
SUMMARY OF QUALIFICATIONS
Active Government Secret security clearance.
Six years of accounting and financial management related experience.
Six years experience processing and imputing Temporary Duty Location(TDY) travel vouchers.
Expertise verifying accuracy, completeness and validity of wide range of accounting transactions.
Highly proficient with General Accounting and Finance System (BQ), Fund and Program Summary Record address directories, Journal Vouchers, Voucher and Schedule of Withdrawals and Credits (SF •••••), Commanders Resource Integration System (CRIS), Defense Joint Military Pay System (DJMS) and Reserve Travel System (RTS), various office automation software and Ten Key.
Proficient in providing world-class customer service (greeting DVs, receiving/directing telephone calls, maintaining supervisors calendars, coordinating and scheduling meetings, processing paperwork, tracking taskings/suspenses, and reviewing regulations/directives)
One years experience auditing TDY travel vouchers.
PROFESSIONAL EXPERIENCE
N.E.W, Dayton, OH
Customer Care Representative ••••• •••••April, ••••• Present
Promptly and courteously assisted an average of ••••• telephone customers per day.
Efficiently maintained customer accounts for future efficient call handling.
Appropriately prepared and submitted paperwork for billing and payment transactions.
Completed six weeks On The Job training in Terre Haute IN. graduating in the top •••••% of class
United States Air Force, •••••th Comptroller Squadron, Dayton, OH
Travel Accounting Auditor ••••• January, ••••• January, •••••
Initiated document tracking sheet to eliminate misplacement of customer documentation and alleviate subsequent customer visits.
Research various listings from Command level by performing extensive research in Defense Joint Military Pay System (DJMS), Reserve Travel System, and regulations and policies.
Verified TDY/Permanent Change of Station(PCS) claims for all military personnel across the installation at a •••••% accuracy rate.
Single handedly managed and processed all Non-Appropriated Fund (NAF) vouchers.
Assessed section manning/personnel daily and distributed workload appropriately.
Briefed •••••+ deploying personnel on military/travel pay entitlements ensuring financial stability and mission concentration.
Performed administrative/clerical work in support of the organization.
Coordinated/scheduled meeting arrangements for supervisory personnel.
United States Air Force, •••••th Comptroller Squadron, Dayton, OH
Travel Accounting Technician••••• December, ••••• January, •••••
Extremely fluent with all military pay regulations as well as being proficient in the financial systems: RTS, DJMS, and DMO.
Computed Travel vouchers for all military and civilian members with a •••••% accuracy as well as exceeding the daily standard of vouchers input by more than •••••%.
Provided TDY and Deployment briefings to over •••••+ members as well as personally assisted all returning deployed military members in filing their vouchers.
Re-distributed $•••••K in travel payments by researching and correcting ••••• Electronic Funds Transfer rejects.
Provide customer service to ••••• active duty and civilian personnel on a walk-in, telephone, and email basis.
United States Air Force, DFAS Kettering, OH
Customer Service Technician••••• November, ••••• December, •••••
Recovered $•••••M+ by personally assisting •••••+ companies with debts to the government.
Selected to be the personal customer service representative to all base VIP Colonels and Generals, providing status on pay issues as needed.
Answered numerous customer service questions via phone on a daily basis, allowing other member to remain at the jobs and complete the base mission.
Tracked the status and reported on all funds within my division using CRIS.
United States Air Force, DFAS Kettering, OH•••••
Travel Accounting Technician••••• November, ••••• December, •••••
Verified fund availability daily: ensuring valid purchases and funds with the correct accounting appropriations.
Reconciled supporting documentation files and balances with reports from CRIS and BQ to ensure balances agreed.
Assisted in disbursing $•••••M+ worth of travel claims by processing 1K+ travel claims
Tracked all documents on an Open Document Listing (ODL) weekly to ensure propriety of funds, and clean process within the organization.
Awards and Accomplishments
Recognized for outstanding leadership while attending Airman Leadership School, •••••
Awarded Airman of the Quarter, •••••
Completed Non Appropriated Fund Training in record time and was given the lead as a Senior Airman.
