COMPUTER SKILLS
Operating Systems: Windows, UNIX, DOS
Hardware: IBM PC and compatibles, Macintosh, Network devices, HP Printers, VOIP.
Network protocols: TCP/IP, NETBUI, IPX/SPX, WINS, DNS, IIS, and FTP
Software: MS Office (Word, Excel, PowerPoint, Access, Project),Exchange, Outlook, Lotus Notes, PC anywhere, Ghosting Image, Systems Architect, UML, Dreamweaver, Cable Data, CSG, Remedy Ticket Systems, Quicbase., Toad, Dialer Software, LAW Pre-discovery, IPRO E-discovery, SAP.
Programming Language: Visual Basic, XHTML, SQL, Java
WORK EXPERIENCE
PITNEY BOWES
Litigation Specialist, December ••••• to Present
Provide support and assistance to legal teams in regards to data processing (converting, manipulating and producing data, work with summations), work with the Firm’s litigation support database and imaging systems, manage document scanning projects with IPRO and E-Discovery, or LAW software, ensure quality control checks on data and images received from outside vendors, assist with the duplication and burning of data and images onto CD-ROM as well as providing black and white scanning, color scanning and document OCR services. Customize summation files. Provide application support and troubleshooting to users when necessary and assist IT Department as needed.
CGS INC/DELL
TECHNICAL ANALYST, September ••••• to February •••••
Responsible of providing telephone/email/chat and remote diagnostic technical support of PC, printers, network devices, telephony (wireless)devices, and various software applications(Windows, Outlook, MS office, SAP, Exchange, Oracle, etc.). Answer questions about installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determine appropriate actions. Applies diagnostic techniques to identify problems, investigate causes and recommend solution to correct failures.
COMCAST Corp, North reading, MA
DATABASE MARKETING ANALYST, May ••••• to September •••••
Utilize marketing databases and business logic to drive campaign execution, and measurement. Analyze data to assist the marketing department in understanding customer behavior, developing marketing strategy, and develop applications in desktop reporting tools. Utilize Corporate and Division-developed predictive models and market segmentation tools to produce targeted sales and marketing lists and conduct customer profiling analyses. Produce actionable data, including campaign analyses, in support of product/channel management. Provide ad hoc data analyses to all levels of marketing, including the senior management team. Partner with internal constituents including Division and Corporate Marketing Sciences teams to design strategies around analyses; meet with regional Marketing teams to define goals and objectives of profiling and analyses, including churn analyses.
OPERATIONS ANALYST, August ••••• to May •••••
Implements and executes product and marketing strategies to ensure subscriber, financial, and operational objectives are met. Analyze sales and marketing data for the telesales team. Assist with evaluation of proposed technological and operational changes. Support the telesales department by providing list management, and campaign analysis for promotional campaigns. Create telesales lists. Provide the dialer technical support. Customized daily reports.
HIGH SPEED INTERNET TECHNICAL SUPPORT/Customer Support, August ••••• to August •••••
provides all activities associated with troubleshooting customer issues, repair coordination, and general customer support for Comcast Internet services and digital voice service (VOIP). Provide technical troubleshooting of customer premise equipment including personal computers, laptops, modems routers and software (PC operating systems) to understand source of problem. This includes troubleshooting issues relating to cable modem connectivity, E-mail, Network Card configurations, PC Operating Systems support and understanding of firewall problems. Handles customer’s accounts management.
UPS/RHI CONSULTING, Dedham, MA
TECHNICAL/DESKTOP SUPPORT, January ••••• to June ••••• (Short term Project)
Travel to customers sites to install, upgrade, configure, and repair PC systems. Install Windows NT •••••, Windows •••••, and UPS shipping software and hardware. Train customer to the use of the UPS software and hardware. Maintain Network hardware and software to ensure availability to customers.
SIGNCAST INC, Burlington, MA
SCHEDULING ENGINEER, July ••••• to January •••••
Design, program, and approve advertising software prior scheduling them to venues. Test and download Mpeg files, from FTP server, to ensure the instructions are correct and produce the desired results. Support advertising software by phone or remote system.
LUCENT TECHNOLOGY (NEW BOSTON SYSTEMS) Westford, MA
NT TECHNICIAN, July ••••• to September ••••• (short term project)
Windows NT ••••• installation, configuration, and migration from Novell NetWare.
Installation and configuration of Network protocols, and Network printers. Creation and configuration of users accounts.
MACENA SYSTEMS, MIDDLETON, MA
RMA TECHNICIAN, December ••••• to July •••••
Troubleshoot computer systems and networks peripherals. Test PC peripherals prior sending them to manufacturers for repair. Process return merchandises authorization. Update showroom and inventory database.
EDUCATION
NORTHEASTERN UNIVERSITY, BOSTON, MA: Degree in Management Information Systems, Certificate in Computer Programming/Systems Analysis track.
COMPUTER LEARNING CENTER: Diploma in Network Technology, July •••••
Certifications: Windows NT Workstation ••••• administration, Windows ••••• Server administration, Windows •••••/••••• administration.
Dell Certified Systems Expert: wireless technology certification
The Partnership Inc: ••••• Boston Associate Graduate, leadership
Fluent in French.
