Inside Sales and Customer Service Representative
Inside sales and customer service representative with 7 years experience in the manufacturing industry in the Sales and Customer Service Department. ••••• years experience as a Quality Control Inspector in the food manufacturing industry.
SUMMARY OF SKILLS & EXPERIENCE
Customer Service
• Answered incoming customer calls that were directed to Inside Sales Department in a friendly and courteous manner.
• Provided information to the customer in a timely manner.
• Established friendly and lasting relationships with the customers
• Listened to customer concerns and assisted them with solutions.
• Secured all necessary information needed to make informed decisions that would benefit all parties.
Inside Sales
• Wrote up price quotes for customers for parts and finished product.
• Took orders accurately and entered into the computer system.
• Made product recommendations to customers.
• Responsible for new customer accounts and entering them into the computer system.
• Produced D & B reports for the owner to determine customer financial limits.
• Worked with engineering on special applications to meet customer needs.
• Worked with marketing on product literature, parts books and installation books that went out with the finished product.
• In charge of and maintained 3 warehouses in three states, responsible for ordering, entering, releasing and shipping customer orders from the 3 warehouses.
• Worked closely with production and shipping to meet on time delivery.
Quality Control
• Began as a general factory employee and promoted to Quality Control Inspector.
• Responsible for testing and maintaining records on processed and raw materials.
• Responsible for weight control for processed goods.
• Calibrated lab machines to maintain control on product.
EMPLOYMENT HISTORY
Inside Sales and Service Representative •••••/••••• – •••••/•••••
Anthony Liftgates, INC. Pontiac IL
Quality Control Inspector •••••/••••• – •••••/•••••
Carriage House Company Streator IL
EDUCATION
Currently attending IVCC for Associate in Business Administration and Associate Degree in Marketing graduating December •••••
