Inside Sales and Customer Service Representative Inside sales and customer service representative with 7 years experience in the manufacturing industry in the Sales and Customer Service Department. ••••• years experience as a Quality Control Inspector in the food manufacturing industry.
SUMMARY OF SKILLS & EXPERIENCE
Customer Service • Answered incoming customer calls that were directed to Inside Sales Department in a friendly and courteous manner. • Provided information to the customer in a timely manner. • Established friendly and lasting relationships with the customers • Listened to customer concerns and assisted them with solutions. • Secured all necessary information needed to make informed decisions that would benefit all parties. Inside Sales • Wrote up price quotes for customers for parts and finished product. • Took orders accurately and entered into the computer system. • Made product recommendations to customers. • Responsible for new customer accounts and entering them into the computer system. • Produced D & B reports for the owner to determine customer financial limits. • Worked with engineering on special applications to meet customer needs. • Worked with marketing on product literature, parts books and installation books that went out with the finished product. • In charge of and maintained 3 warehouses in three states, responsible for ordering, entering, releasing and shipping customer orders from the 3 warehouses. • Worked closely with production and shipping to meet on time delivery. Quality Control • Began as a general factory employee and promoted to Quality Control Inspector. • Responsible for testing and maintaining records on processed and raw materials. • Responsible for weight control for processed goods. • Calibrated lab machines to maintain control on product.
EMPLOYMENT HISTORY Inside Sales and Service Representative •••••/••••• – •••••/••••• Anthony Liftgates, INC. Pontiac IL
Quality Control Inspector •••••/••••• – •••••/••••• Carriage House Company Streator IL
EDUCATION Currently attending IVCC for Associate in Business Administration and Associate Degree in Marketing graduating December •••••