WORK EXPERIENCE: Minneapolis Radiation Oncology, P.A. 8/•••••Present
Edina, Minnesota
Patient Account Representative
Assist and work with patients who need understanding in the often confusing world of
medical bills and treatments. Educate patients on their rights and help them with
financial assistance in order to pay their accounts. Provide excellent patient care experience
acting as their personal representative and assisting them with their present and future insurance
questions and financial obligations. Extensive knowledge of insurance, such as codes, procedures,
and familiarity with all insurance web sites to access and verify eligibility. Very knowledgeable with
Medicare/Medicaid and Medical Assistance. Researched, developed, and implemented financial
assistance forms and letters for those patients that either have no insurance or that owe a remaining
balance on their account. Ability to make the decision in regard to Hardship applicants, along with
improving the process, procedures, and patient experience within the clinic. Many years experience in
understanding the rules and regulations of insurance and HIPPA format. I create and build trust not only
with my co-workers but patients as well by honoring my word and doing what I say I will do. Ability to
make sound judgments, experience with balancing accounts, billing, collections, and handling payments.
Knowledge of Misys software as well as ICD••••• and CPT••••• codes. I am an excellent communicator with
impeccable computer skills along with a strong attention to detail, and ability to pull, analyze, and
summarize large amounts of data and organize into various report forms.
Supervisor: Sue Paron (•••••)
Twin Cities Endodontic Specialists 9/•••••/•••••
Eagan, Minneasota
Business Assistant
Over ••••• years experience in several aspects of the dental field. Knowledge of dental terminology and all
ADA Dental Codes. Extensive knowledge of insurance claims and a strong working relationship with all
Insurance companies. Proficient at making sure the schedule flows properly, proficiently, and is
productive. Responsible for making sure that the patients are not only comfortable but understand
the procedure and answer any and all questions that may arise prior, during, and after treatment.
Excellent communication and computer skills. Provided excellent turn around on the collection of all
accounts which ended up at almost •••••%. Daily monitoring of accounts, insurance claims, and reports
on the productivity of the clinic. My main focus at the practice was to the patient and attending their
needs and wants. To ensure that their visit with us was a pleasant experience; I followed up with a phone.
call the next day to see how they were doing and answer any questions that may arise. I have also
participated in many continuing education seminars on practice management skills, office management ,
workshops, stress relief seminars, and collection management skill seminars. I generated many of the
marketing ideas that the clinic did for the general dentists in the area.
Supervisor: Dr. Kenneth Zucker, DDS MS (•••••)
NAU Country Insurance Company •••••/•••••/•••••
Ramsey, Minnesota
Senior Underwriter
Capability to underwrite crop insurance policies and documents with the assurance of being in
compliance with the rules and regulations of the Federal Crop Insurance Program and company
policies regarding the Crop Hail and Named Peril policies along with providing excellent customer service
to agencies and their employees.
Maintained, reviewed, and corrected the FCIC Error Report for the states of IA, KY, WI, MN, SD,
and MO to name just a few on a daily basis.
Proficient at all underwriting responsibilities including the interpretation of The Crop Insurance
Handbook, knowledge of policies and provisions, the understanding of losses and how to process and pay
and pay all claims in a timely manner, assisting agents with any and all questions in regards to the
submitting to the Risk Management Agency, proficient computer skills and the knowledge of web sites
when looking for information in relation to the crop insurance industry. Attended as well as presented
numerous agent, adjuster, and co-worker seminars and workshops.
More than 7 years in the crop insurance industry.
Supervisor: Kim Seguin (•••••)
Ferrallgas Inc. 8/•••••/•••••
Ramsey, Minnesota
Customer Service Representative
In constant contact with all drivers at any given time in regard to bulk fill propane. Extensive
customer contact in person and over the phone. Certified and knowledgeable in the sale and
usage of propane to customers or speaking to sales representatives. Effectively, efficiently, and
accurately posted all of the Bill of Ladings, sales, computer reports, and bank deposits on a daily
basis.
Supervisor: Ben Guzzi (•••••)
Rural Community Insurance Services 8/•••••/•••••
Ramsey, Minnesota
Processor II
Extensive knowledge of the Federal Crop Insurance industry including the understanding of all the
rules and regulations of the crop insurance industry and company policies. Processed an and all crop
insurance documents on a daily basis as well as assisting agents with any and all questions regarding the
rules and regulations of the crop insurance industry. Ability to audit and pay claims in a timely and
proficient manner. Attended and certified in Master Yield training through the Risk Management Agency.
Provided daily error corrections on the FCIC Error Report as well as attending weekly conference calls in
regards to this report. I was in attendance numerous agent/adjuster training seminars as well.
Supervisor: Diane Millard (•••••)
Allergy Clinic Ltd. 2/•••••/•••••
Wayzata, Minnesota
Business Assistant
Monitored the schedule daily to make sure the patient flow was consistent and efficient, along with
greeting patients, scheduling all appointments, assisting the nurses when needed in the set up of allergy
skin testing, rooming patients, answering any and all questions of patients in regards to treatment, billing,
insurance, or appointments. My main focus was to the patient and ensuring that their time at
clinic was a pleasant experience as well as still being focused on a productive schedule. Streamlined the
filing system for more productive accessibility. Transcribed all notes from the physician and nurse
practitioners on a daily basis. Excellent patient relations as well as proficient computer and ten key skills.
Supervisor: Dr. Michael Wexler, M.D. (•••••)
Education Fox Valley Technical Institute
Appleton, Wisconsin
Vocational – •••••/•••••
Major: Dental Assisting
Certified dental assistant in the state of Wisconsin. Not licensed in dental assisting as it was not required
In the state of Wisconsin at that particular time.
Stevens Point Area Senior High
Stevens Point, Wisconsin
High School Diploma – •••••
Job Related I have attended and presented numerous agent and adjuster training seminars bringing with me valuable
Training information in regards to related issues in the crop insurance industry. I have been a part of numerous
meetings where I have provided valued input when preparing the Crop Insurance Handbook for the
upcoming year to better inform the agent and adjusters. Extensive background knowledge in the insurance
industry for crop insurance, medical, and dental. Vast knowledge of medical and dental codes. Skilled at
holding and presenting many seminars. Familiar with compliance rules and regulations in regards to the
medical, dental, and crop insurance industries and able to handle highly sensitive and confidential
information on a regular basis. Provided administrative support for medical and dental physicians for
over ••••• years.
References Steve Lynch Lynch Insurance Agency Crop Insurance Agent
Phone Number •••••
Reference Type Professional/Personal
Susan Pearson Twin Cities Endodontic Specialists Dental Assistant
Phone Number •••••
Reference Type Professional/Personal
Paula Foley Klodt Inc. Human Resources Manager
Phone Number •••••
Reference Type Personal
Additional Proficient on ••••• key as well as typing ••••• wpm. Knowledgeable on Microsoft Windows, Excel, Power
Information Point, and Outlook. More than 7 years in the crop insurance industry and more than ••••• years in the medical
dental fields. Competent and detail oriented on auditing, editing, proofreading any and all documents.
Extensive knowledge of medical and dental codes, terminology, insurance claims, HIPPA rules, credentialing
physicians and staff, collections and billing. Many years as an Administrative Assistant has given me
excellent oral and written communication skills along with the ability to multi task and meet deadlines in a
timely, efficient, and productive manner. I am an active volunteer for the “Miracles of Mitch” foundation.
