WORK EXPERIENCE: Minneapolis Radiation Oncology, P.A. 8/•••••Present Edina, Minnesota
Patient Account Representative Assist and work with patients who need understanding in the often confusing world of medical bills and treatments. Educate patients on their rights and help them with financial assistance in order to pay their accounts. Provide excellent patient care experience acting as their personal representative and assisting them with their present and future insurance questions and financial obligations. Extensive knowledge of insurance, such as codes, procedures, and familiarity with all insurance web sites to access and verify eligibility. Very knowledgeable with Medicare/Medicaid and Medical Assistance. Researched, developed, and implemented financial assistance forms and letters for those patients that either have no insurance or that owe a remaining balance on their account. Ability to make the decision in regard to Hardship applicants, along with improving the process, procedures, and patient experience within the clinic. Many years experience in understanding the rules and regulations of insurance and HIPPA format. I create and build trust not only with my co-workers but patients as well by honoring my word and doing what I say I will do. Ability to make sound judgments, experience with balancing accounts, billing, collections, and handling payments. Knowledge of Misys software as well as ICD••••• and CPT••••• codes. I am an excellent communicator with impeccable computer skills along with a strong attention to detail, and ability to pull, analyze, and summarize large amounts of data and organize into various report forms.
Business Assistant Over ••••• years experience in several aspects of the dental field. Knowledge of dental terminology and all ADA Dental Codes. Extensive knowledge of insurance claims and a strong working relationship with all Insurance companies. Proficient at making sure the schedule flows properly, proficiently, and is productive. Responsible for making sure that the patients are not only comfortable but understand the procedure and answer any and all questions that may arise prior, during, and after treatment. Excellent communication and computer skills. Provided excellent turn around on the collection of all accounts which ended up at almost •••••%. Daily monitoring of accounts, insurance claims, and reports on the productivity of the clinic. My main focus at the practice was to the patient and attending their needs and wants. To ensure that their visit with us was a pleasant experience; I followed up with a phone. call the next day to see how they were doing and answer any questions that may arise. I have also participated in many continuing education seminars on practice management skills, office management , workshops, stress relief seminars, and collection management skill seminars. I generated many of the marketing ideas that the clinic did for the general dentists in the area.
Supervisor: Dr. Kenneth Zucker, DDS MS (•••••)
NAU Country Insurance Company •••••/•••••/••••• Ramsey, Minnesota
Senior Underwriter Capability to underwrite crop insurance policies and documents with the assurance of being in compliance with the rules and regulations of the Federal Crop Insurance Program and company policies regarding the Crop Hail and Named Peril policies along with providing excellent customer service
to agencies and their employees.
Maintained, reviewed, and corrected the FCIC Error Report for the states of IA, KY, WI, MN, SD, and MO to name just a few on a daily basis.
Proficient at all underwriting responsibilities including the interpretation of The Crop Insurance Handbook, knowledge of policies and provisions, the understanding of losses and how to process and pay and pay all claims in a timely manner, assisting agents with any and all questions in regards to the submitting to the Risk Management Agency, proficient computer skills and the knowledge of web sites when looking for information in relation to the crop insurance industry. Attended as well as presented numerous agent, adjuster, and co-worker seminars and workshops.
More than 7 years in the crop insurance industry.
Supervisor: Kim Seguin (•••••)
Ferrallgas Inc. 8/•••••/••••• Ramsey, Minnesota
Customer Service Representative In constant contact with all drivers at any given time in regard to bulk fill propane. Extensive customer contact in person and over the phone. Certified and knowledgeable in the sale and usage of propane to customers or speaking to sales representatives. Effectively, efficiently, and accurately posted all of the Bill of Ladings, sales, computer reports, and bank deposits on a daily basis.
Supervisor: Ben Guzzi (•••••)
Rural Community Insurance Services 8/•••••/••••• Ramsey, Minnesota
Processor II Extensive knowledge of the Federal Crop Insurance industry including the understanding of all the rules and regulations of the crop insurance industry and company policies. Processed an and all crop insurance documents on a daily basis as well as assisting agents with any and all questions regarding the rules and regulations of the crop insurance industry. Ability to audit and pay claims in a timely and proficient manner. Attended and certified in Master Yield training through the Risk Management Agency. Provided daily error corrections on the FCIC Error Report as well as attending weekly conference calls in regards to this report. I was in attendance numerous agent/adjuster training seminars as well.
Business Assistant Monitored the schedule daily to make sure the patient flow was consistent and efficient, along with greeting patients, scheduling all appointments, assisting the nurses when needed in the set up of allergy skin testing, rooming patients, answering any and all questions of patients in regards to treatment, billing, insurance, or appointments. My main focus was to the patient and ensuring that their time at clinic was a pleasant experience as well as still being focused on a productive schedule. Streamlined the filing system for more productive accessibility. Transcribed all notes from the physician and nurse practitioners on a daily basis. Excellent patient relations as well as proficient computer and ten key skills.
Supervisor: Dr. Michael Wexler, M.D. (•••••)
Education Fox Valley Technical Institute Appleton, Wisconsin Vocational – •••••/••••• Major: Dental Assisting
Certified dental assistant in the state of Wisconsin. Not licensed in dental assisting as it was not required In the state of Wisconsin at that particular time.
Stevens Point Area Senior High Stevens Point, Wisconsin High School Diploma – •••••
Job Related I have attended and presented numerous agent and adjuster training seminars bringing with me valuable Training information in regards to related issues in the crop insurance industry. I have been a part of numerous meetings where I have provided valued input when preparing the Crop Insurance Handbook for the upcoming year to better inform the agent and adjusters. Extensive background knowledge in the insurance industry for crop insurance, medical, and dental. Vast knowledge of medical and dental codes. Skilled at holding and presenting many seminars. Familiar with compliance rules and regulations in regards to the medical, dental, and crop insurance industries and able to handle highly sensitive and confidential information on a regular basis. Provided administrative support for medical and dental physicians for over ••••• years.
References Steve Lynch Lynch Insurance Agency Crop Insurance Agent Phone Number ••••• Reference Type Professional/Personal
Susan Pearson Twin Cities Endodontic Specialists Dental Assistant Phone Number ••••• Reference Type Professional/Personal
Paula Foley Klodt Inc. Human Resources Manager Phone Number ••••• Reference Type Personal
Additional Proficient on ••••• key as well as typing ••••• wpm. Knowledgeable on Microsoft Windows, Excel, Power Information Point, and Outlook. More than 7 years in the crop insurance industry and more than ••••• years in the medical dental fields. Competent and detail oriented on auditing, editing, proofreading any and all documents. Extensive knowledge of medical and dental codes, terminology, insurance claims, HIPPA rules, credentialing physicians and staff, collections and billing. Many years as an Administrative Assistant has given me excellent oral and written communication skills along with the ability to multi task and meet deadlines in a timely, efficient, and productive manner. I am an active volunteer for the “Miracles of Mitch” foundation.