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Help Desk

Pueblo, CO 81004
Email
•••••
Phone
•••••
Job Function
Customer Service, Information Technology
Experience
1 – 3 Years
Education
2-Year College Degree
Employment Type
Any Position Type
Salary
$20-30k
Citizenship
U.S. Citizen
Member No.
23489204
Last Activity
01/02/2011

Resume

•••••


Skills and qualifications

&#•••••; PC hardware diagnosis and repair experience
&#•••••; Organized and reliable
&#•••••; Work actively and professionally with others in a team environment
&#•••••; Great familiarity with various software applications
&#•••••; Experienced with Microsoft operating systems, Windows ••••• professional, Windows XP professional,
&#•••••; Experience in installing and configuring software for specific requirements
&#•••••; First hand experience with mobile field reporting applications
&#•••••; Trained and proficient in Microsoft Office •••••
&#•••••; Experienced in a Networking environment
&#•••••; Experience with TCP/IP protocol on a network

Education
Pueblo Community College
••••• W. Orman
Pueblo, Colorado •••••
Degree - Associates of Applied Science
Major-Computer Information Systems/Local Area Networking

Employment
9/••••• City of Pueblo •••••Pueblo, Colorado
Information Technology Department/Temporary Employee
&#•••••; Build and repair computers to specific requirements
&#•••••; Customer service experience in serving the end user
&#•••••; Familiar with the Pueblo City infrastructure
&#•••••; Troubleshoot and repair network problems
&#•••••; Experience in an Active Directory environment
&#•••••; Custom configuration using TCP/IP protocols

8/••••• •••••/••••• Pueblo Community College •••••Pueblo, Colorado
Learning Center/Lab Tech
&#•••••; Customer Service Trained
&#•••••; Assisted students and taff members with wireless connection issues
&#•••••; Troubleshoot printing problems
&#•••••; Assisted students and staff with software related questions


8/••••• •••••/••••• Pueblo School Dist #•••••••••• Pueblo, Colorado
Substitute Custodian
&#•••••; Cleaned Schools at various locations.
&#•••••; Experienced in all areas of custodial work.
&#•••••; Worked on as needed basis.

3/••••• - 8/••••• P&A Painting and Floor covering Pueblo West, Colorado
Warehouse Manager
&#•••••; Material Handling and Processing
&#•••••; Schedule and make deliveries
&#•••••; Maintain facility and provide inventory control

9/••••• - 3/••••• Sams Club Warehouse/Wal-Mart Pueblo, Colorado Night Stocker
&#•••••; Worked in a team environment
&#•••••; Forklift Operator
&#•••••; Inventory control


Gap in Employment

Between January •••••, and August of •••••, working temporary jobs while planning to reattend college filled my gaps in employment. At this point I did have employment doing work-study jobs that were available as I attended Pueblo Community College. Along this time frame I also was repairing computers in the field this is where I have developed my PC repair skills.
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