OBJECTIVE
To earn and retain consistent part time and/or project-based freelance technical writing employment.
SKILLS
Over eight years experience as a technical writer and editor, with an emphasis on information technology (including but not limited to software/hardware architecture, network integration, and event management), federal contracting, telecommunications, and new product marketing.
•Proficiency in Word XP, Frame Maker, PowerPoint, WordPerfect
•Visio XP, Visio Professional/Technical •••••, Lotus Freelance Graphics
•RoboHTML, RoboHelp, Adobe Acrobat
•EDS Proprietary Process Methodologies, MS Project, Lotus Notes R5 and •••••
•HTML, Allaire HomeSite •••••, PVCS Process Manager PC Client •••••
CLEARANCES
Hold active Government clearance with application for additional clearance in process
RECENT SIDE PROJECTS
(All projects home office-based)
•Apptix, Inc. (May •••••): Reformatted (and unified formatting for) suite of Network Installation, Integration and Configuration Guides, delivered ahead of schedule, under aggressive deadline
•HITS, LLC. (April •••••): Wrote proposal for winning bid for audiovisual installation and maintenance services, per interview with company president and matrix of proposed hardware
EXPERIENCE
Documentation Manager/Sr. Technical Writer, M.C. Dean, Inc. (March ••••• – Present)
•Created (and currently maintain) a project management initiative (Documentation Matrix), prioritizing deadlines for •••••+ document projects (average two to four documents per project) by delivery dates, concurrent application development, and internal/external customer considerations
•Creating suite of end user guides (Field Technician, Customer, Supervisor, Administrator, and Installation) for M. C. Dean-proprietary software applications (by subject matter expert interviews and application audits); conducting (and documenting) software testing; creating Use Case and Test Script documents, online help
Sr. Technical Writer, Arrowhead Global Solutions, Inc. (June ••••• – March •••••)
(Department of Homeland Security)
•Created, edited, and reformatted contract deliverables, including: Engineering Configuration, Disaster Recovery, Risk Assessment, System Security Authorization Agreement (SSAA), Concept of Operations, Voice-Over-IP configuration, White Papers, etc.
•Created authoritative network diagram used across all deliverables and customer presentations
•Supported proposal team with extensive documentation troubleshooting and MS Word technical support
Senior Technical Writer/Business Developer, Arrow Mountain, LLC (May – June •••••)
•HHS Proposal editing and reformatting for consistency and style uniformity; editing and reformatting of instructional curriculum for Brooklyn College Emergency Planning seminar; establishing and maintaining style and publishing standards for all documentation; librarian for extensive document repository of research materials, proposal and RFP documentation
•Identified and established vendor relationship with the State of Pennsylvania
Senior Technical Writer Specialist, Electronic Data Systems, (April ••••• – May •••••)
Navy Marine Corps Intranet
•NAVSEA: Supported NAVSEA claimant by documenting action items, process flows and briefs for two weekly Carderock Naval Station meetings (customer facing), including “Common Planning” meetings; Documentation support to shipyard briefings; created and maintained extensive action item matrix, with distribution of standard matrix template to additional NAVSEA Site Managers
•EDS Corporate Process Consulting: Current/future state Order-To-Delivery sub-processes (Visio, PowerPoint); maintained detailed version control of extensively iterated document drafts
•Created, reformatted and edited full spectrum of enterprise-wide documents, including Design, Process, Implementation, Deployment, Provisioning, and Standup guides
•Created new baseline standards for MS Word electronic template •••••). Solely responsible for distribution and implementation of template to entire enterprise; Coordinated and conducted Introductory and Power User training class for electronic template and advanced MS Word functions
•Created a Power Users group mail list for knowledge sharing across the Documentation Department
Senior Technical Writer, Watson Wyatt Worldwide (March •••••)
•Timesheet/Expense Reporting User Guides per input from personal testing of the application (Extensity) and feedback from IT and accounting management; •••••% telecommuting, •••••% on client site
Technical Writer, Cable & Wireless Corp. (December •••••February •••••)
•COTS Order Management System (OMS) User and System Administrator Guides, per interviews with subject matter experts/testers, for end-user Order Entry personnel and Vendor Provisioning; Visio process flows for guides, baseline planning meetings; Cataloguing of Document repository (Microsoft Visual SourceSafe •••••) for proposed reorganization effort; created guideline proposal for standardized flowchart conventions
Senior Technical Writer, Windward Consulting Group (June-Nov. •••••)
•Proprietary Event Management System (EMS) implementation document per interviews with Chief Technology Officer
•Documentation of Netcool EMS implementations for Windward client base, including:
-Road Runner: SOP document updates, per SMEs, Engineers, and client Questionnaire
-Marconi: System Rollover procedure; revised/updated EMS Documents
-PSINet: Network Architecture Guide; revised/updated EMS documents
-WorldPort: EMS documentation edits for primary Technical Writer
-UUNet: Created, standardized and web-enabled subject-specific EMS document per multiple UUNet-proprietary sources (Word and HTML format) for NOC
•Documentation key-wording and indexing (cross-corporate SOW, proposals, etc.)
••••••% telecommuting, •••••% on client sites
Technical Writer, Microstrategy Inc., Tysons Corner, VA (March-June •••••)
•MicroStrategy7 Technical Architecture Guide, authored per interviews with subject matter experts, other primary source materials; Documentation support for enterprise-wide Software Development Lifecycle methodology; Webmaster, Documentation department web site, (Allaire Home Site •••••, HTML)
Technical Writer, Bell Atlantic Global Networks Inc., Arlington, VA
(October •••••March •••••)
•Lotus ••••• User and Administration Guides for Corporate Information Systems department; Librarian for technical manual inventory (CD/paper), Web-enabled electronic documentation (Lotus •••••); Team Lead/personnel shift coverage schedule, Organizational Charts (Visio Technical •••••), LAN/WAN Network Maintenance schedule; Migration of Maintenance schedule from Excel ••••• to Microsoft Project •••••; Drafted special report to Vice President of Operations on maintenance procedures; Primary point of contact for Word and Excel ••••• technical support; Work performed both on site and from home office
Technical Writer, Galaxy Scientific Corporation, Crystal City, VA (April-October •••••)
(Patent and Trademark Office)
•Technical Review Board Configuration Management meeting reports (Concept Briefing and Baselining, Requirements Clarification, Logical, Technical Design, Test Readiness, Production Readiness, and Production Trial); tracked Y2K readiness, testing results; Posted reports onto PTO database (PVCS Process Manager PC Client •••••)
Documentation Specialist, Vinnell Corporation, Fairfax, VA (March •••••)
•NASA, Job Corps, and INS management contract proposals; Flow and Organizational Charts
Technical Writer, ServiceNet, Herndon, VA (November •••••March •••••)
•Interim procedure manuals per ServiceNet, Andersen Consulting inputs and monthly definition workshops; Process flows (Visio Technical •••••/Visio Professional •••••); Document database and task log maintenance, distribution to process owners, network services team, and vendor (Lotus Notes •••••)
•Point-of-contact for ServiceNet, vendor, and client procedure owners
•Content Editing of corporate web site for Vice President of Marketing & Sales
Documentation Specialist, IBM Corporation, Gaithersburg, MD (September-October •••••)
•Internal Global Services Method, Technique and Procedure manuals; Template and Macro creation; Process flowcharts (Lotus Freelance Graphics •••••); PDF conversion/web-enabling for intranet posting; Work performed both on site and from home office
Marketing/Technical Writer, Azure Communications, Reston, VA (May ••••• - September •••••)
•Marketing reports, brochures, press releases, instructional manuals, and database listings; Updated documentation standards for Research Department and all writing staff; Work performed entirely from home office
EDUCATION
Bachelor of Arts
Houghton College, Houghton NY (•••••)
Major: Writing
Minors: Communications, Art
