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BUSINESS EXPERIENCE:
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
Administrative Assistant January ••••• – June •••••
Federal Employment Program (FEP)
Managed all incoming/outgoing mail for the Correspondence Department, which included opening, sorting and tracking. Created customer service worksheets for all incoming mail on the NASCO system. Was responsible for proof-reading all out going mail from the service representatives. Ordered supplies using internal web application, ProfTech. Answered phones and took messages for four Managers. Downloaded inventory reports daily, using Monarch software and distributed to all upper management. Organized meetings and scheduled conference rooms. Handled customer fulfillment requests for ID cards, dental forms, claim forms and provider books.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
Administrative Assistant September ••••• - January •••••
Claim Policy Department
Was responsible for the filing of Medical Records and ensuring it remained secure from non-medical personnel. Ordered supplies using internal web application, ProfTech. Answered phones and took messages for two Managers. Created customer service worksheets for all incoming mail on the NASCO system. Organized meetings and scheduled conference rooms. Managed all incoming/outgoing mail for the Managed Claim Policy Department.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
Data Support Clerk February ••••• – September •••••
Healthcare Management Department
Filed and archived •••••,••••• yearly claims. Ordered supplies using internal web application, ProfTech. Typed ••••• Top-Down Letters daily to subscribers. Copied and managed departmental reports. Also at times greeting clients and answering phone messages at the receptionist desk and transferring calls to the right destinations.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
Check Processor July ••••• – February •••••
Finance Department
Managed machine that cut and inserted checks for subscribers. Also sorted about ••••• processed checks for mailing. Managed mail for department of ••••• employees. Made laminated ID cards for subscribers.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
File Clerk September ••••• – July •••••
Medicaid Department
Stamped, filed, sorted and managed subscriber up to ••••• Medicaid claims daily.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
File Clerk July ••••• – September •••••
File Archive Department
Copied and sorted about ••••• microfiche claims daily for various claim representatives.
Horizon Blue Cross Blue Shield of NJ, Newark, New Jersey
Mail Services Coordinator November ••••• – July •••••
Mail Services Distribution Center
Worked as part-time receptionist and worked in Mail Room. Was responsible for transportation of employees between two of Horizon’s locations, Florham Park to Newark.
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EDUCATION:
International Correspondence Schools
PC Specialist Degree
3/•••••
COMPUTER SKILLS:
Microsoft Word, MS Exel, MS Office, Lotus Notes, MS Access, MS Power Point, Adhoc Reporting System, HSII System, NASCO, Washington DC claims system, BCBS Membership System, SARS Reporting System, CARS system, FSCR system, Medecision, Medco CAS System, CA View, Monarch, Universal Customer Service Workstation (UCSW), Medi-Span and Image system technology.
REFERENCES:
Available upon request
