Microsoft Office •••••/•••••/•••••, Microsoft Outlook Express 5, Microsoft Works 4/•••••, Microsoft Project •••••, Visio •••••, Microsoft Photo Editor, Windows •••••/•••••/ NT/ME, CorelDraw, WordPerfect Suite 8/9, WordPerfect Office •••••, Lotus Notes •••••, Lotus SmartSuite (WordPro, Lotus •••••, and Lotus Freelance Graphics), Adobe PhotoShop •••••/•••••, Adobe Circulate •••••, Acrobat Reader •••••/•••••, Acrobat Exchange •••••, EMAC (Electronic Maintenance & Calibration) Systems, SAP Systems, and Novel. Textbook knowledge of HTML, SGML, Robohelp and FrameMaker.
Administrative Assistant/Document Control Spec. •••••/•••••/••••• RGD Project Management, Inc./ Bayer HealthCare - ••••• Kildaire Farm Road, Ste •••••, Cary, NC •••••/(••••• US Hwy •••••, Clayton, NC •••••) Using the SAP system to manage and provide reports on project PO’s and change orders for these PO’s. Using the EMAC System to lookup Scopes and open work orders. Using Visio to create flow and organizational charts. Complete all reports, such as: Daily Diary Summary Reports, Work Hour Detail Reports, Weekly Safety Performance Reports, etc. Perform a wide variety of typing assignments; operates personal computer to enter data, draft, edit, revise and print letters, tables, reports, and other materials. Greet and direct visitors, as/when appropriate. Maintain project and personnel files. Resolve routine administrative problems and answer inquiries concerning activities and operations of the jobsite; receive, screen, and route telephone calls. Perform a range of staff and/or operational support activities; and serves as a liaison with other departments on operational matters. Sort, screen, and distribute incoming and outgoing mail; prepare photocopies, facsimiles, and operate/maintain maintenance on a variety of office equipment. Establish, maintain, process, and update files, records, certificates, and/or other documents. Arrange meetings and conferences for all projects. And order, stock, and distribute office supplies. A wide variety of copying, printing, distributing, and maintaining drawings, specifications, project files and documentation, document log reports, etc. Maintain and update engineering documentation for all projects using the Access Database. Prepare turnover manuals for all projects (This includes working closely with project managers, contractors, and project engineers to gather, verify, review, and finalize information in the TOMs.). Create project reports, daily, weekly, and monthly. Prepare binders and file folders for new projects (this includes updating the Access database and creating new asset IDs for these projects) – both electronic and hard copy files. Create project CD’s for distribution. Provide verbal and written input on document procedures and operations. Create and distribute project Transmittals and Submittals for review, approval, and information. Adding, updating, and deleting drawings; and maintaining the drawing logs for all projects (this includes Demolition, Construction, Reference, Redlined and Superceded drawings). Provide weekly RFI, Submittals, & Redline review reports. Distribute incoming project documentation and drawings. Help produce copies of necessary documentation for bid packages.
Contract Employment Assignments Administrative Assistant •••••/•••••/••••• Olsten Staffing Servics/ Commissioning Agents Inc•••••Bayer HealthCare (••••• US Hwy •••••, Clayton, NC)••••• Old Towne Square Clayton, NC ••••• Edit, arrange, and route protocols for signatures and completion. Create tabs, cover sheets, index pages, and labels for protocols and turnover packages. Order all office supplies and provide purchase reports to supervisor. Type memos. Edit and print revisions, made by validators, to protocols. Pick up lab reports and help to track information needed for validation of company equipment. Answer phones; receive and deliver messages; collect, route, and fax time sheets. Help, when needed, prepare samples for product shipment (by checking for errors). Create Excel spreadsheets to help keep track of protocols while providing supervisor with daily reports. Record, type, and provide a report of Plasmin meeting minutes. Worked with Windows •••••, Microsoft Office (Word and Excel), Adobe Acrobat Exchange/Reader •••••, Internet Explorer, and the Bayer Intranet site.
Technical Writer •••••/•••••/••••• Paragon Computer Professionals/NC DHHS HIPAA PMO, ••••• Village Court Garner, NC ••••• Created organization charts and diagrams, using Visio •••••, for various projects and presentations. Created PowerPoint presentations for the Privacy & Security teams. Participated in team planning using MS Project. Assisted in project planning assessments. Reviewed and tracked deliverables and Word documentation from team members, while making any necessary document refinements. Prepared agency’s recorded and disseminated meeting minutes; as well as gathered meeting materials for team meetings. Maintained the teams’ repository/archive of documents. Consolidated EDI and Security/Privacy team monthly status reports. Researched topics, created document procedures and other assigned materials as needed. Provided weekly status reporting to immediate supervisors. Evaluated, documented, and escalated identified issues to the Project Manager. Created office forms and documents using MS Word, MS Excel, MS PowerPoint, Visio •••••, MS Access and the teams’ personal database.
Technical Writer •••••/•••••/••••• OAO Services/IBM Bldg •••••F••••• Cornwallis Road, RTP, Durham, NC ••••• Collected and updated educational modules for the Education database and web page. Designed user guidelines. Converted Freelance Graphics, WordPro documents, and ••••• spreadsheets to PDFs. Created instructional procedures for opening modules/database, inputting information, and giving access to viewers for databases. Created educational drafts, modules, and courses to be entered into the Education Repository Database. Added links, in the database, to the educational web site. Worked with Windows NT, Lotus Smart Suite, Microsoft Project •••••, Adobe Acrobat Exchange •••••, Acrobat Reader •••••, Netscape Navigator, and Netscape Communicator. Textbook knowledge of HTML and extensive Internet usage.
Technical Writer •••••/•••••/••••• Caliper Incorporated/Dominion Resources, ••••• Dominion Blvd., Glen Allen, VA ••••• Worked closely with the engineers, web developers, and project managers to develop, edit and recreate manuals and procedures. This position required a working knowledge of HTML. Maintained strong interaction with administrative personnel from each power station to obtain feedback and approval of all documents. Converted WordPerfect Operational and Procedural manuals & documents to Word. Developed templates and formatting styles to ensure consistency within all company manuals and procedures. Recreated graphs, charts, and tables. Edited, organized, formatted and proofed usage documents while relaying correct Business English. Scanned, edited, cleaned up, and prepared graphics and text using Adobe Acrobat Reader •••••/•••••, Exchange •••••, Acrobat Writer (to create PDF files) and Adobe Photoshop •••••/••••• Created JFEG’s, RFP’s, and PDF’s. Troubleshooted and debugged software and hardware problems with minimum assistance. Software used were Microsoft Office ••••• (PowerPoint – Excel – Word), Windows •••••/•••••/NT, Microsoft Explorer, WordPerfect Suite 8/9, WordPerfect Office •••••, Lotus Notes •••••, CorelDraw and Novel.
Data Entry Clerk •••••/•••••/••••• Quantum Resources/Federal Reserve Bank, ••••• Byrd Street, Richmond, VA ••••• •••••/•••••/••••• Adecco Temps/K-Line America, ••••• Midlothian Tpke #•••••, Richmond, VA ••••• Inputted Savings Bonds and followed up with clients when necessary. Inputted bills of Lading expediently and accurately. Managed multiple tasks and organized data. Used Customer Service skills. Trained new employees. Software used included Microsoft Office •••••, Microsoft Outlook Express 5, Internet Explorer, Tradeware, Hot Access, Extra, and Windows •••••/NT.
Correctional Officer Senior •••••/•••••/••••• Common Wealth of Virginia/Deep Meadows, Correctional Center, State Farm, VA ••••• Protected and served the public, coworkers, and inmates. Operated Master Control Unit, Tower Units, and multiple telephone lines and radio communications. While implementing institutional policies and procedures effectively, completed unusual daily challenges with professionalism. Managed complaints and utilized problem solving techniques competently, discretely, and expediently.
United States Army Career Automated Logistics Supervisor •••••/•••••/••••••••••th Maintenance Company, Schofield Barracks, HI ••••• Opened and closed work orders for customers. Ordered, shipped, issued and received parts & equipment. Conducted parts research and data inquiries. Monitored multiple phone lines while maintaining and updating files. Organized and inventoried shop stock. Assigned and directed workload to subordinates. Provided routine and daily reports (Man-hour, AR, etc.) to supervisors. Implemented proper disposal of hazardous waste materials. Daily tasks completed using the TASCS machine (military computer) and Microsoft Office.
Training Clerk, Office and Subsistence Supervisor •••••/•••••/••••••••••th Forward Support Battalion – A Company, Fort Carson, CO ••••• Issued Military gear, supplies, food, water, and fuel. Supervised, assigned and directed workload to subordinates. Created and conducted training exercises & testing. Supplied monthly, employee evaluations on job performance. Maintained personnel and training files. Supplied customer support for personnel, medical, insurance, and pay inquiries. Compiled and entered data. Typed memorandums, letters, awards, and certificates. Prepared a daily status report to develop monthly statistics. Developed slide presentations. Ordered office supplies. Attended meetings with the First Sergeant and the Commander providing training schedules and reports. Software used was WordPerfect and Word for document presentations.
Personnel Administrative Supervisor/ Training Assist. •••••/•••••/••••• Alabama Army National Guard, •••••th Ordinance Co., ••••• Douglas St., Brewton, AL ••••• •••••/•••••/••••• South Carolina Army National Guard, •••••th Eng. Detachment (STARC), 1 Courthouse Sq., Allendale, SC ••••• Maintained over ••••• personnel, medical, physical fitness and training files. Answered questions dealing with personnel records and payment inquiries. Complied and entered data for reports, files and training schedules. Typed memorandums, letters, awards, and certificates. Prepared a daily status report to develop monthly statistics. Developed slide presentations. Ordered office supplies and created military IDs. Ordered identification tags. Software used was WordPerfect and Word for document presentations.
EDUCATION •••••/••••• SAP Training, Bayer HealthCare, Clayton, NC •••••/••••• EMAC Training (Electronic Maintenance & Calibration System), Bayer HealthCare, Clayton, NC •••••/••••• Visio ••••• Training, Bayer HealthCare, Clayton, NC •••••/••••• Lotus Notes Training, Bayer HealthCare, Clayton, NC •••••/••••• Associated Degree in Science, Major, Business Admin./Minor, Computer Science, University of South Carolina, Columbia, SC •••••/••••• Automated Logistics, Army Correspondence School, Ft. Lee, VA •••••/••••• Personnel Administration, Army Correspondence School, Ft. Eutis, VA •••••/••••• Certificate of Leadership Skills, Primary Leadership Development Course, Ft. Jackson, SC •••••/••••• Personnel Administration, Army Correspondence School, Ft. Benjamin •••••on, IN •••••/••••• Diploma in Personnel Administration, Army Correspondence School, Ft Benjamin •••••on, IN