SUMMARY OF EXPERIENCE Telecommunications experience ranges from Product/Project Management, Marketing, and Order Entry Release Management. Background includes project management responsibilities, product implementation, support of new process and system integration among cross-functional organizations, marketing communications, and development of concept and business case logic. Gained Finance and Information Technology industry experience including international exposure in Australia and Canada.
PROFESSIONAL EXPERIENCE: Nextel Communications, Inc.••••••••••/••••• - Present Nextel Communications, Inc. is a leading provider of fully integrated wireless communications services and has the largest all-digital wireless ne•••••ork with annual revenue of over $••••• billion and ••••• million customers.
Consumer Product Manager, Product Management & Marketing, Reston, Virginia * Project managed the highly-sensitive Spending Limits product from concept through full implementation. * Responsible for creating and matrix-managing project core team while facilitating the due diligence through all phases of Project Life Cycle including Concept, Business Case, Requirements, Development/Design, Testing/Training, Implementation, and Post-Implementation. * Represented Marketing as key business owner through five IT development release launches including review of design and testing documentation for company-wide billing system and self-care applications. * Developed and managed the internal and external customer communications of product. Internal communications included regularly scheduled senior-level presentations, business case proposals and budget requirements to Finance, and ongoing internal status documentation and review with cross-functional teams. External coordination with outsourced printing company for development of customer-facing collateral. * Reviewed and approved all developed training materials for Nextel Retail Sales Representatives, Credit/Collection Analysts, and Customer Care Support Employees via web-based outlets, monthly sales calls, and standard MS PowerPoint presentations. * Lead weekly/ bi-weekly (daily as necessary) meetings to provide both the operational and IT community a forum for addressing and clarifying release-related issues. Acted as central Point of Contact for driving and managing high impact issues to resolution.
Project Manager, Customer Operations Strategy and Planning, Reston, Virginia * Responsible for end-to-end overall project management of Corporate Accounts Order Entry Web-Based Tool that supports Nextels direct sales channels. * Demonstrated an ability to matrix-manage large projects with multiple stakeholders. Utilized strong relationship-management skills while interfacing with cross-functional teams and organizations. * Gathered and documented requirements of new products and initiatives for scoping and prioritization in order to provide the appropriate level of business analysis for senior management status reporting. Worked with system developers to translate business requirements into engineering specifications that are clear and testable, for use by the project team. * Developed, Managed, and Implemented Functional Testing, User Acceptance Testing, and Operational Readiness Testing for Corporate Accounts Order Entry Web-Based Tool. Created UAT test scripts and managed execution of test scripts.
Project Team Lead/Analyst, Project Accounting Group, Reston, Virginia * Project Team Lead for Oracle Projects Implementation Team. Rolled out Oracle Projects Sof•••••are Tool to over ••••• users in the Information Technology (IT) and Engineering organizations on-schedule and within budget. Interface on a daily basis with IT Directors, Project Managers, Project Employees, and Consultants. * Formulated IT Project Labor Recording Policy for approximately ••••• Project Employees and Consultants. * Developed training materials and conducted Reporting and Analysis training for over ••••• IT Project Managers, Project Timecard and Expense Users, Program Management Office, and Financial Analysts. * Provided on-going System Support for Oracle Projects Tool, related to Project Creation, IT Project Budgeting, Project Expenditures, and Costing. * Developed Functional Business Process Manual for Oracle Projects Implementation for IT and Engineering Organizations. * Coordinated activities with Accounts Payable, Fixed Assets, and Technical Support Groups on key aspects of Project Accounting implementation and any Post Go-Live issues. * Created and maintained IT Standard Labor Rate Cost Model to calculate average employee cost rates on a quarterly basis for over ••••• employees. * Electronic Data Systems Corporation ••••••••••/••••• - •••••/••••• EDS is a global services company with annual revenue of more than $••••• billion while supporting some of the worlds leading companies and governments in ••••• countries. EDS helps clients manage the business and technology complexities of todays digital economy.
Advanced Financial Analyst, New Business Analysis & Pricing, Herndon, Virginia •••••/••••• - •••••/••••• * Analyzed new business proposals to determine costing and pricing solutions tailored for customer requirements. * Created complex spreadsheet models to calculate pricing solutions and perform overall project analysis. * Utilized pricing and financial strategies to increase profitability while maintaining competitiveness. * Generated pro forma financial statements, costing reports, and documented project assumptions to aid in management decision-making. * Advised vice presidents, controllers, and managers on financial risks in business proposals. * Planned and lead proposal team in all aspects of cost volume development. * Rapidly established excellent working relationships with finance, sales, and operational organizations: * Recommended by senior management to provide proposal support on deals. * Received 4 performance-related bonuses in first 9 months of position. * Designated liaison with costing groups of our teaming partners.
Australian Federal Government, Canberra, Australia ••••• Financial Analyst - Accounting & Financial Development Program (•••••month leadership program 7/••••••••••/•••••) * Successfully costed and priced entire telecommunications business for •••••o major federal government deals, each with total contract value greater than US$•••••M over ••••• years, which was awarded to EDS. * * Communicated costing methodologies to Technical, Sales, and Operations personnel in order to assist in the development of effective and cost-efficient solutions. * Gained valuable international exposure through participation on costing team.
International Tax Group, Plano, Texas ••••• Financial Analyst - Accounting & Financial Development Program (•••••month leadership program 7/••••••••••/•••••) * Assisted with the preparation and analysis of foreign country data needed to report in the ••••• US Federal Tax return. * Prepared ••••• charitable contributions file necessary for EDS to receive tax deduction on corporate tax return.
Financial Reporting & Analysis, Toronto, Canada ••••• Financial Analyst - Accounting & Financial Development Program (•••••month leadership program 7/••••••••••/•••••) * Selected to work in Canadian Reporting Group as financial analyst on first six-month rotation assignment. * Actively participated in monthly/quarterly close activities and EDS corporate reporting for senior management. Contributed financial expertise to account managers.
Billing / OE Systems : TRIS/Ensemble, Low Cost Fulfillment Corporate Accounts Web Tool Products•••••: Direct Channel, Nextel Retail Stores Methodology•••••: System Defined Methodology (SDM), System Development Life Cycle Tools•••••: Oracle Projects Tool, MS ACCESS, Lotus Notes, New Business Analysis ••••• Corporate Costing Tool, Visio Sof•••••are•••••: Microsoft Office, Microsoft Project, Outlook, and PowerPoint
EDUCATION: George Washington University, Washington, DC Master of Business Administration, December •••••
Howard University, Washington, DC Bachelor of Business Administration, Finance (May •••••)