Over ••••• years experience as customer service representative, administrative assistant and team leader. Possess excellent track record for dependability and trustworthiness. Adapt to team work with good communication and problem solving skills.
Professional Experience
Customer Service Representative
Wachovia, Baltimore, MD (2/••••• to Present)
Assisted customers with various financial transactions. Provided advice on different product lines to enhance their financial portfolio.
Daycare Provider, Owner/Operator 8/••••• 2/••••• Provided childcare and educational programs for infants through ••••• years old. Administered prescribed medication authorized by physician. Taught reading, writing, basic Spanish and American Sign Language. Created ways to utilize their motor skills.
Secretary/Receptionist, Globe ScreenPrint, Inc. •••••/••••• – 8/••••• Provided office support to the staff with customer service, typing, data entry, filing and •••••line switchboard and assisted with payroll.
State Farm Insurance (5/•••••/•••••) Staff Assistant
Provided quotes for auto and fire, processed Electronic Funds Transfer, wrote policies for auto, home, disability income, contacted client to update household information, processed policy changes and claims, solicited new business, concentrated on increasing book of business.
Account Executive & Customer Service Admin. Parks Sausage Co. (•••••/•••••/•••••) Representative for Mid-West area (Chicago, Cleveland, and Detroit) promoting Parks Famous Flavor (Beef Sausage & Chitterlings). Secured and maintained accounts with various Meat Buyers, Brokers, Store Managers and Meat Managers.
Word Processing Secretary, Accustaff Incorporated, (4/•••••/•••••). Provided secretary support which included data entry for special projects and obtained extension of contracts to various financial advisors, professors, doctors and other health care administrators assisting with various clerical duties: Typed correspondence, and proposals, transcribed dictation, created spreadsheets, facilitated administrators appointments, schedules and conferences
Certificate & License
Certified Nursing Assistant •••••/•••••
Certified Medication Technician 2/•••••
Daycare Provider 8/••••••••••
Property & Casualty •••••/••••• Life & Health 5/•••••
Women Entrepreneur of Baltimore Graduate
•••••
Education
Essex Community College – Currently enrolled
Rowan County Community College – Medical Terminology & Medical Records
