; Effective in budget management with a demonstrated ability to increase revenue by controlling cost while maintaining quality. •••••; Strategic thinker capable of anticipating situational demands and willingness to respond accordingly. •••••; Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously. •••••; Creative problem solving techniques and troubleshooting. •••••; Demonstrated ability to effectively negotiate with customers, vendors and staff. •••••; Recognized for achievements in marketing/sales with a commitment to building customer relationships and maintaining customer satisfaction. •••••; Comfortable with organizing, producing and presenting instructional and sales/marketing programs. •••••; Proficient in a variety of software applications and the capability to quickly adapt to new software packages.
LICENSED REAL ESTATE AGENT, REALTOR, Indiana, Pennsylvania (•••••Present)
•••••; Independent contractor operating through a licensed broker for the sale of real estate in Indiana and neighboring counties throughout Western Pennsylvania. Licensed by the Commonwealth of Pennsylvania as real estate sales associate and awarded the designation of Realtor in ••••• •••••; Consistently recognized as a million dollar producer and a top office producer with as many as ••••• closed units per year. •••••; Demonstrate thorough knowledge and understanding of Pennsylvania Real Estate Law. •••••; Conduct all real estate transactions and business interactions in a manner which strictly adheres to the Code of Ethics established by the Pennsylvania Association of Realtors. •••••; Complete all contracts, forms and addendums associated with the sale of real estate in accordance with the law while displaying competence, integrity, thoroughness, and accuracy. •••••; Negotiate offers and counteroffers between Buyers and Sellers within the parameters of the law to facilitate a meeting of the minds and obtain a fully executed binding contract. •••••; Skillfully negotiate and resolve issues or disputes that might arise between Buyers and Sellers to ensure the successful conveyance of a property. •••••; Maintain detailed customer database and files in accordance with office policy, multi-list regulations and the law. •••••; Thoroughly research properties using county, municipal and tax records to secure accurate and reliable information. •••••; Compile comparative market analysis (CMAs) to assess current market value based on accurate property assessments and market trends by meticulously researching comparable listed and sold properties to determine appropriate values. •••••; Provide exceptional customer service resulting in long term repeat business. •••••; Specialized in Real Estate Owned (REO) or foreclosure properties since ••••• covering an extensive territory for corporate clients which encompasses six counties in Western and Central Pennsylvania. Responsibilities include verifying occupancy, coordinating evictions, managing property preservation, preparing initial marketing analysis and monthly marketing reports, searching public records, resolving debts/liens, coordinating closings with attorneys.
ATRIA COMMUNITIES INC., ATRIA SOUTH HILLS, Pittsburgh, Pennsylvania Executive Director (•••••)
•••••; A licensed personal care home administrator responsible for all daily operations, fiscal management, and census development at Atria Assisted Living, a licensed personal care home consisting of ••••• rooms and an annual budget of $3 million. Services provided included assistance with activities of daily living, medication management, housekeeping, and meals. •••••; Responsible for the ultimate safety and well-being of ••••• residents in accordance with established regulations, through the assistance of seven department heads and ••••• team members. •••••; During the first three months as Executive Director, increased occupancy levels by •••••% elevating the community from •••••% of capacity to •••••% of capacity by the end of •••••, thus exceeding census expectations by •••••%. •••••; Based on ••••• fourth quarter performance, designed all aspects of the ••••• budget with an emphasis on increased revenue and census, while controlling expenses. As a result, total revenue predictions for the community were increased by 7% for the year of •••••, while anticipated expenses remained relatively constant. •••••; First two months of ••••• reflected an occupancy level 5% higher than projected budget, with NOI exceeding budget by •••••% as a result of cost containment efforts. •••••; Maintained standards for quality of care during rapid census growth in •••••, and initiated dramatic improvements to the Alzheimer’s unit significantly raising the standard of care provided therein to exceptional levels. •••••; Increased customer satisfaction by three index points to •••••% during fourth quarter of •••••, placing Atria South Hills in the top •••••% of Atria Communities nationwide.
••••• A. ••••• Page 2 of 3 Business Office Manager (•••••)
•••••; Consulted by the Executive Director on all aspects of daily operations, physical plant, sales/marketing techniques, fiscal management, and personnel issues. Responsible for community operations in the Executive Director’s absence. •••••; Develop yearly operating budget for community based on anticipated census, level of care, and associated rate. Design staffing matrix including number of FTE’s and labor costs in accordance with census. Establish controllable expenses for each department and physical plant. Review vendor history, general ledger and monthly financial statements for accuracy and inconsistencies. •••••; Directly supervise office staff. Maintain equipment and departmental supplies within budgetary constraints. •••••; Function as human resource coordinator and personnel manager. Involved in all employee issues, including interviewing, completing and maintaining personnel files, orientation, benefits, worker’s compensation, unemployment compensation, disciplinary notices, and terminations. •••••; Utilize Kronos software to produce bi-weekly payroll. Designed complex excel spreadsheet to accurately calculate and track accrued vacation time, sick days, and personal days in accordance with established policies. •••••; Manage accounts payable for the community meeting all weekly and monthly deadlines. Assure all invoices are coded correctly for payment by corporate office. Responsible for accounts receivable for ••••• residents. Maintain detailed records of resident expenditures on account in order to generate accurate monthly invoices. Collect and record payments to resident accounts. Make daily deposits. •••••; Review aging reports and file necessary adjustment forms for correction in PeopleSoft. Responsible for collection of past due accounts. •••••; Plan and organize community events and functions.
•••••; Oversee all admissions, inside sales calls, tours, inquires, and maintain database on inquiries and referral sources. Although promoted to Business Office Manager in September •••••, continued to function in both capacities until November •••••••••• •••••; Completed ••••• follow-up phone calls per day to potential prospects and inquires. •••••; Responsible for all aspects of marketing/in-side sales generating rapid census growth from July through October ••••• which resulted in a dramatic net increase of ••••• residents over the four month period. As a result, the community reached its record high census of ••••• residents which remained unsurpassed until fall ••••• •••••; Created database of residents for merge into all admission paperwork and reports. Compiled and maintained resident files, admission histories, case management notes, and medical evaluations. •••••; Recognized for providing excellent customer service to prospects, residents and families.
HALLMARK SENIOR COMMUNITIES/COVENANT CARE CORPORATION, West Mifflin, Pennsylvania Corporate Marketing Assistant/Executive Assistant (•••••)
•••••; Assisted Corporate Director of Marketing in managing corporate sales and marketing efforts for a statewide network of long term care facilities, which include skilled nursing, assisted living and adult daycare services. First year results yielded a net increase in corporate occupancy levels of •••••%. •••••; Responsible for the creation and development of all design and copy layouts for promotional services including print advertising, facility brochures, marketing paraphernalia, display books, announcements for special events and parties. Realized first year savings of $•••••,••••• through the elimination of external advertising services. •••••; Organized and co-managed all corporate and facility public relations events developing a client base of over •••••gned, wrote, and edited eight facility newsletters on a bi-monthly basis. •••••; Managed all sales calls within regional office and distribute marketing materials. •••••; Developed and maintained corporate marketing budget. Instrumental in the design and implementation of marketing strategies while adhering to the parameters of the budget. •••••; Planned, organized, and co-conducted monthly operation meetings with Administrators and bi-weekly marketing meetings with Admissions Coordinators. Some areas of emphasis included business plan development, competitor profiling, customer profiling, generating qualified leads, telemarketing effectiveness indicators, customer relations, direct selling techniques, industry networking, product promotion, staffing, licensing, and operations. •••••; Assisted the Vice President of Operations in the daily functions of ten personal care facilities housing over one thousand residents and employing six hundred employees. Composed corporate memorandums and letters. •••••; Wrote company policies based on key concepts communicated by management. Coordinated development and implementation of company manuals, employee handbook and designed forms to improve efficiency and monitor operations. Created presentation materials and agendas focused on marketing procedures and business strategies. •••••; Solicited proposals and negotiated contracts with sales representatives for cost effectiveness regarding office equipment, supplies, media materials and promotional merchandise. •••••; Provided case management for all Workers Compensation and Unemployment Compensation claims. •••••; Completed licensing applications for the Department of Public Welfare and monitored agency inspections. •••••; Analyzed data and designed financial and investment spreadsheets for review by corporate management. •••••; Organized corporate events including company picnic for ••••• people. Prepared budget and expense reports, headed fundraising campaigns, created advertisements, and prepared promotional materials.
••••• A. ••••• Page 3 of 3
. EDUCATION & PROFESSIONAL DEVELOPMENT
BACHELOR OF ARTS, PSYCHOLOGY (August •••••) Ohio University, Athens, Ohio
COMPUTER SCIENCES/OFFICE ADMINISTRATION Community College of Allegheny County, Boyce Campus, Monroeville, Pennsylvania
“PERSONAL CARE HOME ADMINISTRATORS TRAINING” Personal Care Resource Center, Elizabethtown, Pennsylvania
“MANDATORY PERSONAL CARE HOME ORIENTATION” Community College of Allegheny County, Pittsburgh, Pennsylvania
“MANAGEMENT & LEADERSHIP SKILLS FOR FIRST TIME MANAGERS” Rockhurst University Continuing Education Center, National Seminars Group
“INSOMNIA, ADVANCED DIRECTIVES, & GERI-ASSESSMENT” St. Clair Hospital, Pittsburgh, Pennsylvania
“PPS AS IT IMPACTS THE HEALTH CARE INDUSTRY” St. Clair Hospital, Pittsburgh, Pennsylvania
“REAL ESTATE FUNDAMENTALS & PRACTICE” (•••••) Educational Development School of Real Estate, Pittsburgh, Pennsylvania
SENIOR REALE STATE SPECIALIST DESIGNATION (SRES) (•••••)
CONTINUING EDUCATION TO MEET OR EXCEED LICENSING REQUIREMENTS ESTABLISHED BY THE STATE OF PENNSYLVANIA REAL ESTATE COMMISTION
MEMBERSHIPS & AFFILIATIONS
NATIONAL ASSOCIATION OF REALTORS PENNSYLVANIA ASSOCIATION OF REALTORS INDIANA COUNTY BOARD OF REALTORS WEST PENN MULTI-LIST INDIANA COUNTY MULTI-LIST •••••