Bank of America ••••• Title: Customer Service Representative • Help customers who want information on general as well as specific mortgage related issues. • Check customer’s applications. • Transfer customers to mortgage loan officers who can help them make the best decision for their situation.
•••••/••••• – •••••/••••• Apollo Group Inc. Title: Corporate Enrollment Counselor/Advisor • Provides superior customer service to both existing and prospective students, including supplying information, follow up, and knowledge of university degree programs. • Schedules one-on-one appointments to meet with students and ensure they are fully prepared to begin their journey to graduation by familiarizing students with application procedures, class schedules and University of Phoenix policies. • Participates in team driven activities to consistently learn new ideas and improve old processes. • Coordinate events with HR Managers to promote education for employees within medium to large size businesses. • Created client marketing pieces. • Coordinated promotional events at client sites to promote education. • Developed leads into actual sales by calling on new customers to promote business. • Effectively interacted and dealt with internal and external customers, some of whom required high levels of patience, tact, and diplomacy.
•••••/•••••– •••••/••••• Wilsonart International •••••Title: Warehouse/Customer Service • Responsible for sales of new potential business. • Worked with new customers in an effort to develop new accounts. • Provided support to the sales team, ensuring all sales and service objectives were met and implemented full sales cycle. • Was tenacious in building new business, while securing customer loyalty and forging strong relationships for future business. • Responsible for answering customer queries, problem solving, and providing detailed information on new products • Managed warehouse with delivery and pick-up schedules • Conducted inventory cycle counts to ensure inventory compliance. • Assisted in planning, organizing, observing and directing a variety of inventory and stock activities. • Responded to customer inquiries. Responsible for inspecting damaged goods, order pulling, stocking, routing, delivering, shipping and receiving.
•••••/•••••—•••••/••••• Minor League Baseball Player- •••••Title: Chicago Cubs Outfielder
• Competed as a professional baseball outfielder in the AA Minor Leagues for the Chicago Cubs. • Contributed to charitable events and community relations representing the Chicago Cubs organization promoting community awareness. • Communicated with radio advertising, print and television media press by providing public speaking to media outlets and organizations on a weekly basis. • Volunteered and participated in local community fundraisers for the YMCA, Charter and public schools along with community baseball camps
•••••/•••••/••••• Scottsdale Saguaro High School Freshman Baseball – Head Coach
•••••/•••••Present Scottsdale Saguaro High School Varsity Baseball – Outfield Coach
•••••/•••••Present Arizona Wildfire Baseball Academy – Executive Director
Education: •••••/••••• Graduated University of Phoenix, Phoenix, AZ Bachelor of Science Business Management
• Apollo Group – Top Performer Award • Wilsonart International – Perfect Attendance Award • Wildfire Baseball Organization- Co Founder for Non Profit Baseball Organization • Wildfire Alumni- Mentored collegiate athletes from high school to college • Wildfire Baseball Organization- Helped young athletes to prepare for High School baseball and get drafted to play professionally in Minor League Baseball due to the dedication of our program.
• Excellent computer & presentation skills: Proficient in Microsoft Excel, Word, Power Point and Publisher • Possesses professional appearance and demeanor and is customer-focused. • Strong background in sales, meeting planning, and community special events; able to coordinate all multifaceted tasks involved in sports management. • Sales experience has produced major strengths in planning, problem solving, critical thinking, and client satisfaction. • Effective communicator, detail-oriented, and reliable; possesses ability to communicate in a friendly and positive manner in order to build relationships with children, parents and staff within the coaching community. • Articulate and creative, offering innovative and practical solutions; possesses excellent creative skills to provide personalized and unique set-ups and events for groups. • Demonstrates the ability to work in a team environment, bringing enthusiasm and energy into group efforts. • Skilled in cultivating excellent relationships with both clients and colleagues.