Summary Performance-driven administrative professional with •••••+ years of exceptional customer service experience • Familiar with medical terminology • Gold certified ••••• Florida Ready to Work • Tracked, recorded and reported over ••••• million pounds electronic scrap for IBM • Calculated profit/loss data for •••••+ customers • Initiated $1 million procurements for General Motors within contracted time frames • Recognized by Hewlett Packard, IBM and Electronic Data Systems for outstanding service
StyleMark•••••Ormond, FL••••••••••/••••• - 5/••••• Data Management Specialist • Created and monitored sales orders; set up new account information and maintained existing customer information using the SAP system.
Technology Conservation Group•••••Lecanto, FL••••• 8/••••• - 2/••••• Business Development Associate••••• • Tracked, recorded and reported over ••••• million pounds electronic scrap for IBM in compliance with federal regulations and ISO certifications • Calculated profit/loss data for •••••+ customers and forwarded to accounting for payment or collections • Monitored precious metal values and researched comparable pricing for recyclables to maintain spreadsheets KHS•••••Sarasota, FL••••• 4/••••• - 1/••••• Technical Customer Support • Answered •••••+ inquiries daily regarding availability and pricing for Kister and Bartelt machinery parts • Researched problematic invoices; researched blueprints for unfamiliar part numbers for customers • Organized and updated filing information for •••••+ customer requests
Electronic Data Systems•••••Flint, MI••••••••••/••••• - 7/••••• Technical Customer Support (•••••) • Initiated $1 million procurements for new servers, computers and software for General Motors in compliance with vendor negotiated contracts • Assisted with implementation of ISO procedures • Directed team of 6 to complete work assignments on time • Trained •••••+ new employees in concepts and job responsibilities for the Service Request Management group • Established role of liaison between EDS and GM to identify and focus on critical issues • Handled •••••+ calls daily pertaining to the interpretation and guidelines of the General Motors Pension Plan • Calculated, researched and processed ••••• pension benefit packages daily for General Motor retirees
Education Baker College•••••Flint, MI Bachelor of Business Administration (B.A.)•••••Graduated Magna Cum Laude