Summary
Performance-driven administrative professional with •••••+ years of exceptional customer service experience
• Familiar with medical terminology
• Gold certified ••••• Florida Ready to Work
• Tracked, recorded and reported over ••••• million pounds electronic scrap for IBM
• Calculated profit/loss data for •••••+ customers
• Initiated $1 million procurements for General Motors within contracted time frames
• Recognized by Hewlett Packard, IBM and Electronic Data Systems for outstanding service
Professional Experience
StyleMark•••••Ormond, FL••••• •••••/••••• - 5/•••••
Data Management Specialist
• Created and monitored sales orders; set up new account information and maintained existing customer information using the SAP system.
Technology Conservation Group•••••Lecanto, FL••••• 8/••••• - 2/••••• Business Development Associate•••••
• Tracked, recorded and reported over ••••• million pounds electronic scrap for IBM in compliance with federal regulations and ISO certifications
• Calculated profit/loss data for •••••+ customers and forwarded to accounting for payment or collections
• Monitored precious metal values and researched comparable pricing for recyclables to maintain spreadsheets
KHS•••••Sarasota, FL••••• 4/••••• - 1/•••••
Technical Customer Support
• Answered •••••+ inquiries daily regarding availability and pricing for Kister and Bartelt machinery parts
• Researched problematic invoices; researched blueprints for unfamiliar part numbers for customers
• Organized and updated filing information for •••••+ customer requests
Electronic Data Systems•••••Flint, MI••••• •••••/••••• - 7/•••••
Technical Customer Support (•••••)
• Initiated $1 million procurements for new servers, computers and software for General Motors in compliance with vendor negotiated contracts
• Assisted with implementation of ISO procedures
• Directed team of 6 to complete work assignments on time
• Trained •••••+ new employees in concepts and job responsibilities for the Service Request Management group
• Established role of liaison between EDS and GM to identify and focus on critical issues
• Handled •••••+ calls daily pertaining to the interpretation and guidelines of the General Motors Pension Plan
• Calculated, researched and processed ••••• pension benefit packages daily for General Motor retirees
Education
Baker College•••••Flint, MI
Bachelor of Business Administration (B.A.)•••••Graduated Magna Cum Laude
CNA License
