Objective: A college graduate with strong communication and problem solving skills seeking a full-time job in a planning/coordinating management position in the Hospitality/Entertainment Industry
SUMMARY: Highly talented and resourceful with great experience in developing and implementing total sales and marketing effort for hotels, including maintaining existing accounts, and assist in executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Professional Experience
White Lodging Services, Farmington, CT ••••• - Present
Sales Coordinator • Sell hotel guestrooms groups, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits. • Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded. • Develop and maintain relationships with key clients in order to produce group and/ or meeting business. • Negotiate guest room rates and meeting room rental within approved booking guidelines. • Confirm in writing to the client all requirements • Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures. • Assist the Sales Manager with the implementation and achievement of the Sales Marketing plan. • Respond quickly to guest requests in a friendly manner. • Follows up to ensure guest satisfaction. • Demonstrated positive leadership characteristics, which inspired employees. • Entertained potential clients/guests. • Executed cut-off dates on group bookings. • Prepared and mailed brochures, menus to prospective clients. • Assisted in planning and participating in sales blitz.
The Country Club of Farmington, Farmington, CT •••••
Banquet Server • Entertained four full tables of guests • Work as a team to help run the event successfully • Assist setting up the dining area prior to event • Build a good relationship with the club members • Maintain a professional image of the club to the members at all times
Sheraton Hartford Hotel, East Hartford, CT ••••• - •••••
Front Desk Attendant, Room Service Attendant, Waitress, Sales • Maintain front desk duties and expectations including the switchboard • Actively promoted and sold the hotels rooms • Read and complete daily reports • Transfer and take deposits from third parties • Maintain a professional image of Starwood employees • Communicate with engineer, housekeeping, security, restaurant, and shuttle driver in regards to guests’ needs and expectations • Oversaw guest requests and inspected work in progress and upon completion given to other departments • Balance and maintain cash drawers • Achieve customer satisfaction