Interest
To secure a position in an innovative, growing company that will utilize & challenge my current skills as well as give opportunity for further learning.
Skills
• Extensive hotel experience
• Strong communication skills
• Enriched employment background including various sales and supervisory responsibilities
• Microsoft Word
• Microsoft Excel
• ACT
Education
Liberty University
B.S. in Business Management &#•••••; May •••••
•••••
Experience
Director of Sales and Marketing 9/•••••–8/•••••
Best Western and Sleep Inn &#•••••; Lynchburg, VA
Director of Sales and Marketing 1/••••• – 8/•••••
Days Inn at River Ridge Mall &#•••••; Lynchburg, VA
Homemaker••••• •••••/••••• – •••••/•••••
Manchester, NH and St. Joseph, MI
• Home schooled children for 9 years
• Taught gym class for home schooled children at YMCA
• Taught cooking class for youth at YMCA
• Volunteered weekly at Continuing Care Center
• Served on board as Registrar for Lakeshore Youth Soccer League (••••• members per season)
Director of Sales ••••• •••••/•••••–•••••/•••••
Ramada Plaza Hotel &#•••••; Atlanta, GA
Director of Sales••••• 9/•••••–9/•••••
Lynchburg Inn & Conference Center &#•••••; Lynchburg, VA
Director of Sales••••• 5/•••••/•••••
Days Inn at River Ridge Mall &#•••••; Lynchburg, VA
Guest Services Manager••••• 5/•••••/••••• Holiday Inn Central &#•••••; Lynchburg, VA
• Manage day-to-day operations to include interviewing, hiring, scheduling, training and dismissing personnel
• Accounts receivables and purchase order management
• Manage rates and inventory to maximize revenue
• Manage group reservations
• Maintain corporate accounts
• Manage staff of six sales personnel in competitive market
• Maintain existing accounts while developing leads and prospects
• Special events and convention planning
• Make high volume outbound calls, e-mails, and accept incoming calls on a daily basis
• Create a team atmosphere through implementation of employee incentives
• Performed evaluations and made salary increases and promotion decisions
• Implemented all report recording for weekly, monthly, quarterly, and year-end
• Strong managerial, problem solving, decision making and customer service skills
• Strong focus on customer retention
