DUCATION: Albany Technical College Albany, GADiploma: Computer Information SystemCertificate: CISCO SpecialistAmerican Intercontinental University (currently attending) BS Business Administration, Human Resource concentrationEXPERIENCE: Refund Representative, Phoebe Putney Memorial Hospital (June ••••• Present) Albany, GA· Monitors credit balance accounts, researches and processes refunds· Requests payment transfers to apply payments to the proper accounts · Balances accounting functions and processes reports. · Reestablishes accounts from the Historical Files in order to process charges or credits appropriately.· Researches and responds to third party requests for refunds.· Maintains confidentiality.· Performs other duties as assigned. Agent, BellSouth DSL Support, CallTech Communications (October ••••• June •••••) Albany, GA · Provides BellSouth consumer customers with excellent technical support on Digital Subscriber Line services.· Demonstrate effective product knowledge in solving customer problems.· Resolve customer issues on the first call as often as possible.· Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude at all times.· Address and solve technical problems in a timely manner; complete all work assignments within exceeding time frames.· Adhere to all work schedule assignments.· Abide by and support management directives and adhere to all CallTech policyFinancial Officer, Bookkeeper, and Receptionist, Cleveland Mann, D.M.D (May •••••April •••••) Americus, GA· Perform data-entry, patient data and insurance information, charges, payments, printing reports at request and on a daily basis. · Responsible for collections in the office as well as billing and collection statements to patients.· Deposits, daily balancing of incoming payments, maintains insurance systems and patients payment history.· Telephone and office scheduling.· Perform the necessary Scripts to patients at dismissal and on the •••••UTER SKILLS: · Proficient with software applications including Microsoft Word, Excel, PowerPoint, and Outlook.· Proficiency with Windows XP, ••••• and ••••• Operating Systems.· Internet savvy•••••Netscape and Internet Explorer.· Demonstrated ability to work with Database Techniques, Routers, and Networking •••••RENCES FURNISHED UPON REQUEST
