••••• * ••••• PROJECT MANAGER
Project management leader with exceptional record of coordinating and driving superior project results, streamlining work flows, increasing productivity, and decreasing costs. PMP certified. Excellent combination of technical and project management skills that enhance the success of software development projects. Strong adaptability, credibility and creativity gained from broad experience in the insurance, financial services and retail industries. Technical strengths include Data Conversions, EDI (Electronic Data Interchange), helping organizations transition from a legacy environment to a client-server/web-based one.
Process Management * Team Leadership * Communications * Software Applications * Budget Oversight
Customer Satisfaction * User Requirements * Systems Analysis * Change Management
Business Analysis * Standards Development * Data Management
PROFESSIONAL EXPERIENCE
CAPITAL ONE
Project Manager (contract) ••••• - current
Managing Scope, Schedule and Budget for 8 Agile ETL/MVS projects ranging from ••••• to ••••• hours. Implemented Change Management and Release Management processes for Mortgage Processing and Lender Operations. Practiced Agile methodology for Bank Data Warehouse Customer Contact to implement two initiatives. Provided coordination oversight of ••••• work streams data migration activities for Chevy Chase Bank Data Conversion.
Key Achievements:
Successfully implemented 2 software releases by integrating vendor and customer change management steps into one consistent process.
Saved Client 2k per month by performing support tasks in addition to full time Project Manager responsibilities.
Trained 5 teams to pass data conversion compliance evaluations and meet deadlines.
••••• ENTERPRISES
Project Manager, Webmaster (self-employed) ••••• - •••••
Designed and directed client projects to build and launch small business websites. Secured contracts and negotiated rates. Worked with clients to determine needs and create site outline. Implemented sites and managed all content to increase traffic and search engine rankings.
Key Achievement:
Increased the online effectiveness of 2 businesses by planning their online process and procedures.
SUSQUEHANNA TECHNOLOGIES
SharePoint Project Manager •••••
Directed onsite and remote customer meetings for 4 nonprofit clients adopting SharePoint technology. Developed user requirements based on business requirements analysis. Established schedules and tracked project schedules. Maintained budget oversight and allocation for •••••K SharePoint ••••• implementation projects.
Key Achievement:
Saved •••••% in administrative hours and maintained budget by applying PMI standards, SDLC, and Agile methodologies to management of 4 teams.
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SALLIE MAE, INC.
Manager, Corporate Systems •••••
Developed capacity planning, resource allocation, and staff assignment processes, improving reporting functions.
Key Achievement:
Increased reporting efficiencies and slashed management resource needs in half by developing reporting processes that took advantage of existing technology.
MEDIMMUNE, INC.
Senior Project Manager, IT/PMO (contract) •••••
Championed implementation efforts for 4 laboratory systems projects, helping integrate research experimental data procedures into a centralized application.
Key Achievements:
Streamlined collection, organization, categorization, and integration of experimental data, including processing cell culture, fermentation, and scientific data management by implementing a Web-enabled interface and relational database.
Delivered a $••••• per-day savings by launching a consultant on-boarding process using MS Project Professional for the Program Management office.
BERKLEY MID-ATLANTIC GROUP
Project Manager, IT •••••
Drove the conversion project moving business processes from Va3i to BEA Aqua Logic Business Process Management for Enterprise Content Management and Underwriting Workflow. Applied Agile concepts. Established PMO foundation based on MS Project Server ••••• and SharePoint ••••• that integrated IT and business goals.
Key Achievements:
Decreased claims/billing processing costs •••••% by driving successful system conversions from legacy to Java architecture using FileNET.
Saved $•••••K monthly by implementing new business management process, increasing standardization and implementation speeds.
CAPITAL ONE
Project Manager, Customer Acquisition Operations, IT (contract) •••••
Developed audit processes that raised visibility, consistency, and accountability. Instituted PMO compliance tracking, oversight, and monitoring procedures to ensure audit commitments adhered to regulations.
Key Achievements:
Saved company $•••••K and improved completion of Sarbanes-Oxley tasks and assignments by streamlining Sarbanes-Oxley-related communication channels between auditors and business/technology groups during audit proceedings.
Delivered a •••••% savings by launching new organizational processes in US Card IT unit, tracking •••••M in portfolio projects and budgets/resource allocation.
FIRST HEALTH SERVICES
Project Manager •••••
Spearheaded API implementation sessions among corporate, pharmacy, and SeeBeyond applications. Used Agile and SDLC waterfall methods. Oversaw pharmacy application adaptation processes to ensure ANSI ••••• and HIPAA compliance adherence. Led 8 resources and managed metrics reporting, communications, and scope for 6 data warehouse projects supporting HIPAA compliance projects.
Key Achievement:
Saved over $•••••K in potential fines by driving teams to complete HIPAA-mandated e-commerce projects within time limits and budgets.
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CHECKFREE CORPORATION
Technical Implementations Manager •••••
Directed technical aspects of Web-based project implementations. Set project scope and developed all schedules and budgets. Analyzed risks, aligned resources, and resolved project issues on up to ••••• projects.
Key Achievement:
Increased number of Web-based presentment implementations from ••••• to ••••• in 1 year by recruiting and training a highly efficient •••••engineer team.
EDUCATION
Bachelor of Arts in Music Education
The Ohio State University, Columbus, Ohio
PROFESSIONAL DEVELOPMENT
Certificate in Lean Six Sigma - Villanova University Online, Tampa, FL
Project Management Professional (PMP) certification - Project Management Institute
Project Management Institute (PMI) member - Washington, DC chapter
PMI Instructor (Former) - PMP certification exam preparation course
TECHNICAL SKILLS
Project Management Tools: MS Office, Visio, CA Clarity, Microsoft Project Server •••••, SharePoint •••••, MS Project Professional •••••, Open Project, SDLC, CMMI, Agile.
Database Technologies: MS SQL Server, MS Access, MySQL, Oracle.
Operating Systems: UNIX, Linux, MVS, OSX, AS•••••
Internet Technologies: Netbeans IDE, JSP, Java, TCL, XHTML, XML, CSS, PHP.
Business Intelligence/ Business Process Management: BEA Aqua Logic, FileNet, Hyperion Analyzer, Essbase.
