Hello, I am a well trained food service expert with experience as a Barista, Somalia, and Service Supervisor. I am looking for a position where I have the ability to utilize the different characteristics of customer service in a friendly and well organized environment. I can work any day at any time with preference to full time positions. I look forward to the opportunity to bring my expertise and positivity into an environment that can utilize it.
••••• Cityview Dr •••••••••••••••
Daly City, CA ••••• Mobile: •••••
Dedicated, honest, and energetic individual who is eager to excel. Very adept learner, punctual, consistent and hard-working. Physically fit with ability to lift and move •••••+ pounds regularly. Team builder and team player with strong interpersonal skills.
Golden Gate National Parks Conservancy – (Café Supervisor) (•••••) ••••• San Francisco, CA
Closing Supervisor / MOD:
§ Responsible for handling cash count and drawer change
§ Closing down the café and preparing all stations for the next day.
§ Calculate and provide breaks to employee’s
§ Provide a inquiry into the opinions and suggestions of standing crew members
§ Handle certain crisis situations involving shut down procedure of stations/store
Acrobat Outsourcing - (Contract) (•••••) ••••• San Francisco, CA
§ Provided a sit down service to •••••+ people
§ Responsible for set up, customer service, food service, and break down
Alioto’s #8 (•••••) ••••••••••/••••• – 3/••••• San Francisco, CA
Fine Dining Waiter:
§Excellent command of fine dining etiquette using strong interpersonal skills to optimize the customer experience.
§ Provided a fine dining experience to a section of eight four person tables
§ Paired California wines with a different selection of Italian inspired dishes
§ Responsible for keeping a personal bank roll to make change for any check
AppleOne - (Chegg) (•••••) ••••• 8/••••• – 9/••••• San Jose, CA
Level Two Customer Service Supervisor:
§ Received incoming calls and placed outgoing calls working directly with customers.
§ Answered questions and provide situational support for offsite representatives
§ Resolved •••••+ ticket based situations daily using situational analysis and compensation tactics
Village Inn - (•••••) ••••• 4/••••• - 6/••••• Monument, CO
§ Operated cash register, interfaced with customers, responsible for cash count.
§ Supervised new employees, taught efficiency, taught Village Inn philosophy of serving techniques.
§ Served an average of •••••+ customers hourly on busy shifts with a •••••% secret shopper score.
§ Maintained a clean work environment including tables, floors, and service aisle.
§ Prepared the front of house and back of house to pristine condition ••••• times weekly.
§ Stocked foods and ingredients for entire restaurant
Mandarin Bistro - (•••••) ••••• 3/••••• –•••••/••••• Colorado Springs, CO
? Package and Deliver Food – Put freshly cooked food into bags, organize delivery route.
? Waiter – Table and counter service
? Cashier – Operated cash register, interfaced with customers, responsible for cash count.
Drop Agent - (•••••) ••••• 2/••••••••••/••••• Colorado Springs, CO
Customer Service Agent:
§ Market Researcher – Researched approximate origin, specifications and market value of an item.
§ Merchandising –Wrote online advertisements, uploaded auction listing to eBay.
§ Inventory – Organized a conglomeration of random items and fitted an index according to provider and item type
§ Shipping and Receiving – Calculated weight, cost and shipping method for varying objects
§ Photography – Responsible for quality profile pictures of merchandise
§ Volunteer Positions – Habitat for Humanity (General home construction)•••••/••••• – 4/•••••
Guitar Teacher (Introductory level chords and theory) 4/••••• – 7/•••••
§ Musician – Guitar, mandolin, ukulele, bass, hand drums and drum kit
§ Furniture Moving - Houses and Office buildings.
§ Truck Driving - Standard moving truck, full size.
§ Landscaping - Built waterfall display and terraformed land to an angular specification
§ Construction – Performed room expansion and small building demolition
§ Theatre – Performed as Conrad in “Bye Bye Birdie”, Performed as Jenkins in “How to Succeed In Business Without Really Trying” Performed as Tweedle Dee in “Alice in Wonderland”
§ Operations – Managed a team of four developers while creating three genres of video games. Responsible for a twelve person, four day camping trip. Worked with a team to organize a concert event for •••••+ people.
§ Computer – Above average computer skills in both hardware and software. Experience in computer operations, hardware and software installation, driver maintenance, technical support, programming and troubleshooting.
§ Proficient in - Windows, Word, Excel, PowerPoint and FrontPage: Typing Speed of •••••+ wpm
University of Northern Colorado [Greeley, Colorado] •••••/••••• – •••••/•••••
CIVA Charter High School [Colorado Springs, CO] •••••/••••• – •••••/•••••