It is my goal to enjoy a career with a strong and financially stable employer that would allow me to care for the needs of my family but also allow me to be more creative, and I believe that is so necessary for enterprises not only survive but excel. Great customer relationships are the core to a business’ success and future.
? Personnel Management – To manage is to serve and to lead when necessary ? ••••• plus years in sales- B2B, retail, direct customer, independent outside ? Customer Service/ Customer Relations- To be all things to all people ? Team Player- The ability win as a group despite differences ? Trouble Shooter- The ability to adapt and improve ? Sales and Marketing– One on one interpersonal skills ? Communication – The ability to listen to what people want and need ? Safety – understanding OSHA standards ? Compassion – Caring enough to do the extra for people who are served by you ? Time management – The ability to look at the tasks assigned and to and complete ahead of time ? Budgeting – Purchases, payroll, scheduling staff hours ? Experienced in Microsoft Word, Excel, Outlook and other computer skills ? Trainer / teacher- to help others achieve the ability to perform what is tasks needed and desired ? Volunteer bible educator ? Proven sales records and achievements ? Public speaking
Colebrook Academy, Diploma 9/••••• Successful completion of Blessing Whites MPG (Managing Personal Growth) Training in inventory control methods by Dick Alban Associates Forklift certified, chemical hazard training, and Lock out Tag out Frontline Leadership, Core interpersonal skills Certified By Smith Training Driving school Certified by QP3 Clinical and Sales Training Certified by State of NH as a Waterworks Operator for New Hampshire # ••••• Combined Grade 1A Certification from Water Right Inc. Sales training for application and installation of water conditioners. Licensed for Health Insurance for Maine, Vermont and New Hampshire (expired) Training at Aflac sales school Automotive sales school Emergency medical Technician - EMT
While performing at the positions listed below I have always worked for myself in flooring and insurance sales.
•••••Present Carr Well-Water Well and Treatment Sales
I Cover Northern Vermont and Northern NH, I cold call job sites, solicit homeowners and businesses. I travel ••••• to ••••• miles per week. I site wells, follow up with pump installs, testing the customers water to encourage water treatment installation. I doubled sales in my 1st year, and I did so not by some trickery or sharpened spiel, but by educating the customer on the benefits and value of the products and service.
••••• Lincare -Center Manager/Sales
When I started at Lincare I began as a sales rep, the center was know as a low producer, In a short time. I had taken our center from being rated ••••• of ••••• centers to holding steady at 2nd in over all performance. I had accomplished that by focusing on cold calling, presenting products such as nebulizers and nebulized medicine, and patient care. As I excelled as a sales rep, I was soon promoted as the center manager. That included timely completing of reports, timeliness of ••••• concentrator checks also proving to our referral sources that we as a team are committed to the patients and making sure that our team follows through. At Lincare I have implemented many programs such as warehouse flow system, as well as a complete wall for Cpap follow up and follow through. I have reorganized the delivery drivers routes to be more efficient and timely. Monthly I trained staff in different methods of safety, as well as FDA, and OSHA regulations. Other responsibilities consist of excepting and redirecting incoming calls to the correct staff members. I coordinated my staff which consists of a Customer Service Rep, Sales Rep(which I schedule to visit physicians offices ), Respiratory Therapist ( who I schedule in home visits, follow ups and set ups), and 2 Service Drivers ( whom I schedule each week to ensure timely deliveries). When physician’s offices send an order in, it is my responsibility to coordinate with the patient, physician and my staff the correct equipment for the patient and have my staff deliver it within 2 hours. It is also my duty to call on delinquent accounts and make financial arrangements with them. At present I drive an hour and a half each way to work from my home in Stewartstown. When I started at Lincare I started as sales rep conducting in-services with 1 to ••••• Doctors, nurses and interns. These were highly educated men and women that I was to stand in front of and train on the educational benefits of oxygen, CPAP, BIPAP and the usage as well as the insurance regulations that pertain
••••• Northern Sales Representative – Capital Well Company Inc.
Basically I started a new territory consisting of •••••mile radius. This position required ••••• to ••••• hours per week; I was responsible for cold calling (meeting contractors and building relations with them) on customers in the field, and on the phone. Once contact was made a presentation was given. This was done to sell our well system over the competitions, then the pump system and excavation, and finally a water filtration or water softening system. After the contract was signed I had to measure out and mark the well site according customers wants and the states requirements once that was completed I faxed the main office and coordinated with them on the drilling. After the well was completed we did a complete water analysis, once that was taken I would then identify the correct water filtration system, demonstrate the benefits to the customer and measure for installation. After the sale I followed up with for a closing report.
••••• Storefront Manager •••••s and Sons Colebrook, NH
Consisted of sales, ordering weekly supplies, keeping inventories, ordering special orders from multiple vendors. Taking and recording yearly inventory. Dealing with and serving up to ••••• customers per day . Helping each customer achieve their task without ever seeing their project . I redesigned the entire store on several occasions to a better flow of products maximizing sales. I would also set up seasonal displays such as end caps and promotional sales situations. I would negotiate purchases with sales reps from different vendors and utilizing them to help our business be more profitable.
••••• Automobile Sales Representative-Berlin City Dealerships Gorham NH
Consists of meeting and greeting customers, demonstrating all of the features of a vehicle, showing them the correct car for their needs, wants, and what they can afford; also locating vehicles by the satellite linked computer system, following up on titles, and payoffs on their present accounts. Lastly making sure the customer is completely satisfied before they leave the dealership as well as after.
Part time positions
•••••Present Part time and weekend
Owner operator - My Three Sons Floor Refinishing /Part Time Independent Insurance Sales Agent
I have created from nothing a business that fit a need for the northern regions of Maine, Vermont and NH. Starting with one on one sales with the customers and contractor, help them with their needs and wants as well as to help them understand the installation and finishing process that would be unique to them. I then would complete an estimate and contract and then the billing. Installation of hardwood flooring included all styles, designs, and species. Sanding is intense physical work, but also requires attention to detail. Finishing ranges from stain, oils, moister cured, to oil modified, and water based. Being self-employed I am self-driven, both for my personal gain but also to satisfy my customers wants. To achieve success in my business I have had to travel up to ••••• miles. In my view that is part of living in the north country.
Also as another avenue of income I have is that I am subcontracted with AFLAC part time as an independent Insurance sales agent for Maine, Vermont, New Hampshire