Career Overview
Accomplished professional with experience in mediating employee conflict and ensuring efficient daily business operations.
Skill Highlights
? •••••+ years experience in a fast-paced, deadline-driven environment
? Broad-ranging industry experience includes: freight service, trucking, retail
? Critical thinker
? Energetic and organized
? Self-starter with professional manner
? Planning/Coordinating
? Excellent communication skills
? Highly organized with superior attention to detail
? CDL Class B license
? 5+ years experience in supervision of drivers, both union and non-union, with dispatch responsibilities
? Experience in route planning and management
Core Accomplishments
Operations
? Collaborated with teams/departments such as manpower planning and budget analysis to ensure smooth work flow and efficient organization operations.
? Accountable for all operations of busy office, including customer service, driver operations, and workload management
? Ensured smooth operations by supporting executive team.
Scheduling
? Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.
? Managed daily schedules for all drivers and customer service agents.
Process Improvement
? Oversaw implementation of new dispatch and scheduling system which resulted in more cost-effective service.
Research
? Investigated and analyzed client complaints to identify and resolve issues.
Training
? Responsible for training all new employees to ensure continued quality of customer service.
? Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Vendor Management
? Negotiated low vendor rates for office supplies.
Event Planning
? Successfully planned and executed corporate meetings, lunches and special events for groups of •••••+ employees.
Data Organization
? Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports.
? Developed and created effective filing system to accelerate paperwork processing.
Multitasking
? Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
? Prepared monthly reports for records, completed final audit of weekly and monthly reports and
insured that all documentation has been received and filed.
Administration
? Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
? Reviewed and updated client correspondence files and scheduling database.
Reporting
? Maintained status reports to provide management with updated information for projects.
Human Resources
? Completed, recorded and filed employee benefit, salary and annual evaluation information.
Inventory Management
? Managed inventory and office budgeting for supplies for busy office of •••••+.
Policy Development
? Developed and implemented employee manual outlining all proper business procedures and office policies.
Customer Service
? Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Professional Experience
The Home Depot October ••••• to July •••••
Receiving Associate
Cape Coral, FL
Successfully loaded and unloaded all trucks (box and flatbed) containing materials for store stock and customer deliveries. Maintained safe and efficient work environment while keeping area clean and uncluttered. Worked effectively with others. Resolved conflict with a positive and enthusiastic approach to work and communication. Took an active role in growing skills, abilities, and product knowledge while seeking to understand all aspects of the business. Maintained all reports for the receiving department on a daily basis and reported findings to management. Assist all departments when necessary to provide excellent customer service. Completed tasks as assigned in a timely fashion. Provided training to new receiving and freight team associates.
US Postal Service•••••July ••••• to November •••••
Rural Carrier
Cape Coral, FL
Delivery of mail and packages to specified route. Maintained customer records for delivery, hold mail, a forwarding services. Processed outgoing mail and packages for customer base. Maintain safe and efficient work area.
Bose Transportation December ••••• to June •••••
Dispatcher/Office Administrator/Sales
Clarkston, MI
Responsible for dispatching duties for small freight expediting company. Ensured all permits and licenses were current. Hiring and development of all drivers. Payroll maintenance. Accounts payable and receivable duties. Maintain customer base with updated contacts, agreements and negotiated pricing tables. Contact all potential customers to gain business. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Created the first employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and job plans.
Airborne Express November ••••• to December •••••
Supervisor
Novi, MI
Supervision of drivers and customer service agents. Routing and dispatching of customer pickup and delivery operations. Hiring and developing of new drivers and customer service agents. Successfully resolving customer issues on a daily basis. Increased customer loyalty through excellent service and improving communication efficiency as the primary liaison between the customer and the driver or service agent. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all delivery and pickup schedules.
Maintained detail administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Coordinated all department functions for team of •••••+ employees. Compiled annual recommendations for end of fiscal year budgets.
Federal Express Corporation September ••••• to November •••••
District Secretary/Sales Rep/Driver-Ramp Agent/Supervisor
Southfield, MI
Secretarial duties for district staff of 6, including operations, logistics, sales, human resources, and vehicle maintenance. Planned and executed all aspects of office headquarter move. Improved communication efficiency as primary liaison between departments, clients and vendors. Supported district staff through personal document management, calendar organization and preparation for meetings. Systematically increased office organization by developing more efficient filing/documenting system. Managed executive calendar and coordinated weekly project team meetings and assisted in the development of meeting agendas to increase meeting efficiency. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Created district employee manual including training and development, file structure, report and record maintenance, copy/fax machines and district dispatch plans. Managed incoming and outgoing calls for busy office. Liaised with vendors to order and maintain inventory of office supplies. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Promoted to Sales Representative in Indianapolis area. Successfully made direct customer contact to increase market share of business. Developed plans for pickup, delivery, and handling of customer freight. Provided excellent customer service to maintain current customer base and develop new. Promoted to Ramp Agent of direct flight operations area in Rocky Mount, NC, and Charleston, SC. Responsible for ensuring on-time departure of aircraft service. Maintain accurate weight and balance operations to ensure safe loading of aircraft. Performed pickup duties from customers as assigned. Maintain all applicable files for International and Hazardous Materials handling. Training of all employees in service area of proper completion of paperwork. Promoted to Supervisor of Driver and Customer Service Agent operations including manpower planning, new hire development, budget control and customer service.
Education
Garden City East High School
•••••
College Preparation
Garden City, MI
Schoolcraft College
•••••
Business Administration
Associates
Livonia, MI
Detroit College of Business
Computer Sciences
Detroit, MI
