OBJECTIVE To obtain long-term employment with growth potential with a company where I can contribute my hardworking ability and also be a team player with a positive attitude.
WORK OF EXPERIENCE
•••••/••••• - •••••/••••• Bank of America Home Loans Greensboro, NC Customer Service/ Cash Management Representative Received inbound & made outbound customer service calls in regards to homeowners mortgages. Received inbound calls concerning homeowners missing or misapplied mortgage payments. Searched & investigated all systems provided to locate missing mortgage payments & applied them correctly to the homeowners mortgage accounts.
•••••/••••• - •••••/••••• NCO Management Inc. Greensboro, NC Customer Service/ Tracking Agent Responsible for taking inbound customer service calls to assist the customers in locating their UPS packages. Track & provide an estimated time of arrival for the customers packages. Provide any information available to ensure the satisfaction of the customer.
•••••/••••• - •••••/•••••••••• SEIU COMMUNICATION CENTER New York, NY Customer Service Representative Responsible for assisting union members on membership account issues and offering them new information and services the union provides. Program liaisons for the employee benefit department. Work on campaigns and surveys using a telemarketing venue. Participate and prepare campaign briefings.
•••••/••••• - •••••/••••• RGIS Inventory Greensboro, NC Inventory Specialist Scan , count and keep track of items at our specific site. Review sites records and compare the information obtained at that site.
•••••/••••• - •••••/••••• Citicards Greensboro, NC Collections Representative Responsible for contacting customers and assisting them with their delinquent accounts. Providing them with programs that can help our customers in keeping their accounts current.
•••••/••••• - Current North Carolina A&T State University Greensboro, NC Accounting/ Business Management Working on my Bachelor’s Degrees in both areas.
•••••/••••• - •••••/••••• Satellite Academy New York, NY Accounting/ High School Diploma Student body President, National Honor Society Award Winner, Who’s Who Among Students Scholarship Nominee and Girl Scouts of Greater New York Gold Award Scholarship Winner. OCCUPATIONAL SKILLS: Microsoft Word, Excel, Access , Power Point, Out Look, People Soft Tools, PS Query, Print Master