Accounting, Finance, Engineering, Information Technology
SUMMARY
Professional with more than 5 years experience in a management capacity within the banking industry, including branch management and IT technical support. Management experience includes total profit and loss responsibility, budget preparation, controlling expenditures, increasing sales, improving team performance, all activities of personnel supervision and management, insuring compliance with policies and established practices, interpreting regulations, developing excellent customer rapport, resolving problems, and project management activities.
EXPERIENCE
Woodbourne • Baltimore, Maryland • ••••• to •••••
Case Manager
Referred patient, client, and family to community resources to assist in recovery from mental and physical illness. Interviewed clients, reviewed records, and conferred with other professionals to evaluate mental and physical condition of client and patient. Monitored, evaluated, and recorded client progress according to measurable goals described in treatment and care plan. Intervened as advocate for client and patient to resolve emergency problems in crisis situation. Oversee staff of ••••• Direct Care Professionals.
• Outstanding performance, customer service and manger of the year awards •••••
• Increase the quality of employee communications.
Wells Fargo Financial • Charleston, South Carolina • ••••• to •••••
Credit Manager
Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money. Evaluated customer records and recommended payment plan based on earnings, savings data, payment history, and purchase activity. Generated financial ratios, using computer program, to evaluate customers financial status. Completed loan application, including credit analysis and summary of loan request, and submitted to loan committee for approval. Reviewed individual and commercial customer files to identify and select delinquent accounts for collection.
• Installed and maintained a seven user Novell Network.
Express Check Advance • Charleston South Carolina • ••••• to •••••
Office Manager
Supervised and coordinated activities of workers engaged in customer service activities. Planned, prepared, and devised work schedules, according to budgets and workloads. Resolved complaints and answered questions of customers regarding services and procedures. Hired and discharged workers. Trained and instructed employees. Reviewed and checked work of subordinates such as reports, recorded, and applications for accuracy, content, and corrected errors.
• Implemented a billing system to maintain cordial relations with clients, resulting in a •••••% increase in new client acquisition.
EDUCATION
University of Phoenix • Columbia, Maryland • •••••
M.B.A., Business Administration Concentration Technology Management
Morris College • Sumter, South Carolina • •••••
B.S., Business Administration Concentration Computer Science
COMPUTER SKILLS
• Proficient in Microsoft Office Suite, Novell Network, Corel Suite and Lotus •••••
