QUALIFICATIONS SUMMARY • Excellent written and verbal communication skills with the use of Microsoft Office, Word, Excel, PowerPoint and Access. Proficient at the use electronic mail programs and internet search for information retrieval. • Expertise with encoder software (3M and Quantimm) • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings. • Expertise in resolving escalated customer service issues.
• Medical Terminology, Anatomy and Physiology • Healthcare Third Party Reimbursement • ICD••••• CM/CPT/HCPCS • Healthcare Data Sets and Specialized Registries • Professional Practicum • Release of Personal Health Information • Diseases with Pharmacology • Introduction to the Healthcare Record • Healthcare Statistics
PROFESSIONAL EXPERIENCE Records Clerk – HIM Dept High Desert Heath System Lancaster Ca. Nov ••••• Present
• Responsible for filing, distribution, and safeguarding of hospital records. • Trained in abstracting, scanning, and coding. • Working knowledge of hospital policies and regulations regarding patient confidentiality • Worked closely with the coding supervisor and HIM department director on change-over to electronic records. • Learned abstracting and other HIM related responsibilities.
Leasing Agent – Oakwood Apartments Nov ••••• to May •••••
• Responsible for meet and greet of new prospects to the Oakwood Apartments. Toured prospects and showed model apartments. • Maintained and updated daily leasing logs. • Processed leases and rental calculations for new rentals and renewals. • Consistently met monthly rental quotas. • Helped management supervise building, staff and resident concerns when they were unavailable. • Uncovered needs and offered resolution to problems by implementing solutions to basic resident concerns. • Followed up with the accounting reps to assist on resident billing issues. • Worked with Home Services, Corporate Sales, and Maintenance departments to ensure customer satisfaction. • Planned and completed competition shops for the property manager. • Assisted the front desk with customer service.
Dock Manager – Anthony Manufacturing – Sylmar Ca. Jan ••••• to Oct •••••
• Responsible for all receiving and shipping of merchandise being shipped and loaded onto trucks. • Ensure that shipping supplies were on hand and managed shipping personnel. • Made deliveries to various VIP customers and clients ensuring a positive relationship between the company and vendors. • Ensured that the monthly quotas and goals were met or exceeded.
EDUCATION AND TRAINING Associate of Arts Health Information Technology • ITT TECHNICAL INSTITUTE – Sylmar California •••••Attending Student