QUALIFICATIONS SUMMARY
• Excellent written and verbal communication skills with the use of Microsoft Office, Word, Excel, PowerPoint and Access. Proficient at the use electronic mail programs and internet search for information retrieval.
• Expertise with encoder software (3M and Quantimm)
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.
• Expertise in resolving escalated customer service issues.
RELEVANT COURSEWORK
• Medical Terminology, Anatomy and Physiology
• Healthcare Third Party Reimbursement
• ICD••••• CM/CPT/HCPCS
• Healthcare Data Sets and Specialized Registries
• Professional Practicum
• Release of Personal Health Information
• Diseases with Pharmacology
• Introduction to the Healthcare Record
• Healthcare Statistics
PROFESSIONAL EXPERIENCE
Records Clerk – HIM Dept High Desert Heath System
Lancaster Ca. Nov ••••• Present
• Responsible for filing, distribution, and safeguarding of hospital records.
• Trained in abstracting, scanning, and coding.
• Working knowledge of hospital policies and regulations regarding patient confidentiality
• Worked closely with the coding supervisor and HIM department director on change-over to electronic records.
• Learned abstracting and other HIM related responsibilities.
Leasing Agent – Oakwood Apartments Nov ••••• to May •••••
• Responsible for meet and greet of new prospects to the Oakwood Apartments. Toured prospects and showed model apartments.
• Maintained and updated daily leasing logs.
• Processed leases and rental calculations for new rentals and renewals.
• Consistently met monthly rental quotas.
• Helped management supervise building, staff and resident concerns when they were unavailable.
• Uncovered needs and offered resolution to problems by implementing solutions to basic resident concerns.
• Followed up with the accounting reps to assist on resident billing issues.
• Worked with Home Services, Corporate Sales, and Maintenance departments to ensure customer satisfaction.
• Planned and completed competition shops for the property manager.
• Assisted the front desk with customer service.
Dock Manager – Anthony Manufacturing – Sylmar Ca. Jan ••••• to Oct •••••
• Responsible for all receiving and shipping of merchandise being shipped and loaded onto trucks.
• Ensure that shipping supplies were on hand and managed shipping personnel.
• Made deliveries to various VIP customers and clients ensuring a positive relationship between the company and vendors.
• Ensured that the monthly quotas and goals were met or exceeded.
EDUCATION AND TRAINING
Associate of Arts Health Information Technology • ITT TECHNICAL INSTITUTE – Sylmar California
•••••Attending Student
