MEDICAL OFFICE / OPERATIONS MANAGER
Reputable, results focused Medical Office Manager with •••••+ years experience in Medical Office Operations within highly fast paced environments. Strong background in surgical scheduling, process improvements, HIPPA and OSHA compliance, electronic medical records, program management, and financial management. Highly knowledgeable of all aspects of daily business operations including Personnel Management, Hiring, Purchasing, Reporting, Medical Records Management, Billing, Coding, and regulatory compliance. I have strong ability to serve as a strong liaison between patients, office staff, physicians, other departments and Louisville hospital’s within the Kentucky and Indiana areas.
CORE COMPETENCIES INCLUDE:
• Project Management
• Policy/Procedure Design
• Front/Back Office Management
• Team Leadership
• Staff Training
• Medical Order Processing • Medical Terminology
• Operations Streamlining
• Quality Customer Service
• Medicare/Medicaid
• Administrative Reporting
• Surgery/Diagnostic Scheduling • Problem Solving
• Policy/Procedure Design
• Insurance Verification
• AP/AR
• Coding: CPT, ICD9
• Budgets/Financials
PROFESSIONAL EXPERIENCE
SPRING HURST PEDIATRIC, PLLC – LOUISVILLE, KENTUCKY••••• •••••
Office Manager overseeing the complete operational process, including clinical, clerical and billing staff. Fast paced busy pediatrician office with one Physician, a Nurse Practitioner, and 7 employees. Our mission is serving patients from newborn babies to teenager years of our growing children within the area. Implementation of Electronic medical records Lytec MD also known as Practice Partner achieving the incentive bonus from the government. I am in the process of implementing the “Meaningful Use” with the Electronic Medical Records ready to test ••••• day to meet this goal. Maintained employee benefits including payroll and earned time off (ETO). Troubleshoot any problems with patient relations and employee issues.
UNIVERSITY OB/GYN ASSOCIATES, PSC – Louisville, Kentucky •••••
Provides patient centered women’s healthcare, a Teaching University practice with 6 divisions, •••••+ Physicians, Nurse Practitioners, and associates.
Business Office Manager
Oversaw daily medical office operations for both private and clinical sector of the OB/GYN department. Directed, organized, and assisted physicians, vendors, and patients. Managed front desk, and •••••+ associates including medical assistants and ultrasonographers. Completed medical records management and surgical scheduling. Collaborated with Billing Manager in order to ensure account receivables and payables were completed. Ensured optimal level of supplies for medical and office staff was purchased. Maintained and updated Operating Procedures and Manuals. Ensured •••••% HIPPA compliance. Reviewed staff time and attendance, completed performance evaluations, hiring, coaching, and terminations.
Completed special projects and assignments as needed. Gathered and analyzed data, prepared all administrative reporting from patient visits to customer satisfaction reports for the Executive Director and Chairman of the department. Prepared medical documentation and compliance with insurance companies on-site walk throughs to obtain physician credentialing.
Key Accomplishments:
• Implemented a new purchasing process, resulting in $•••••K cost savings in medical supplies and $•••••K cost savings in office supplies.
• Streamlined operations processes, resulting in increased productivity and profitability.
• Implemented several Information System conversions, including Electronic Healthcare records (Allscripts A4 and Practice Partner (Lytec MD).
• Identified and met physician, staff, patient and community needs, resulting in high level of patient satisfaction.
• Spearheaded Project Management efforts for a large scale department office move to a new HCOC office building. Completed projects on time and on budget with minimal patient downtime.
• Planned and organized the opening of a new satellite office.
• Negotiated and completed submission of all contracts with insurance companies.
• Maintained compliance in areas such as OSHA, HIPPA, and resolved issues as needed.
• Hired, trained, and mentored new employees to ensure •••••% client satisfaction.
ADDITIONAL EXPERIENCE
NORTON HEALTHCARE, DOWNTOWN HOSPITAL – Louisville, Kentucky •••••
Laboratory Clerk
• Placed orders for blood work and other laboratory tests for patients in the Emergency Room.
• Fielded calls from multiple telephone lines and ensured test results were organized in their proper place for nursing staff.
• Directed and placed specimens from hospital floors to the correct departments within the laboratory.
Front Desk Assistant
• Assisted Operating Room Director with daily schedules.
• Answered and directed all incoming telephone calls, ran intercom system for ••••• operating rooms, recovery room, and reception area.
• Expedited communication between nursing stations, pre-op, physicians, and PCAs in order to ensure quality care for all operating room patients.
Surgery Scheduling Associate
• Completed scheduling procedures for surgical patients for all physician offices.
• Created next day schedules, confirmed procedures with patients, and ensured all required pre-certification tasks were completed.
• Recommended and implemented an electronic surgery scheduling system “ORSOS” in order to increase efficiency.
