OBJECTIVE: To become a team player in a professional atmosphere with the opportunity to excel within the department and demonstrate all of experience and provide excellent customer service along with my trained skills.
HIGHLIGHTS OF QUALIFICATIONS
Well-documented history of proven leadership and effective management in various capacities that promoted individual growth and teamwork. Keen ability to recognize potential in subordinates and generate self-development, while motivating others to provide hundred percent effort. Creative problem solver that makes smart and well-calculated decisions. Skilled in working with people of all races and backgrounds. Advanced skills in MS Suite, PowerPoint, Excel, Internet explorer. Advanced usage of Lotus Notes, Peoplesoft, and Siebel Advanced problem resolution skills Advanced customer service skills
EXPERIENCE Wells Fargo Home Mortgage (Fort Mill, SC) August ••••• April ••••• Loan Service Specialist 1
Responsible for maintaining escalations Loss Mitigation mailboxes, corresponding with Office of the President, management, intradepartment associates and attorneys. Preparing loan documents for modifications and generating HET (Hamp Eligibility Tool)to submit loans to qualify borrowers for Hamp workout. Perform trial and final calculations via workout tool. Familiarity of investor rules FNMA, FHLMC, GNMA, B&P, ASC, and REO. Researching loan modifications,analyzing problems, legal documents, spreading financial data , and records. Knowledge of bankruptcy, RESPA and WPII workouts. Review loan calculations for accuracy; as well as errors adjusting pre and post unpaid principal balances per calculations. Review borrower financial profile for imminent default or MAP modification options. Assist in intradepartmental team members and external entities with resolution of HAMP and NON-GSE approved modifications. Additional responsibilities include government compliance IR2 reporting of HAMP modifications inclusive of all investors; NPV and escrow analysis on these loans and providing updates to the U.S. Treasury Department
Hewitt & Associates (Charlotte, NC) July ••••• Dec••••• Benefits Specialist/ Customer Service Rep (Health & Welfare)
Extensive research conducted for escalated healthcare issues Extensive inbound call usage Provided excellent quality and customer service Outbound calls for delinquent accounts Administered all Health Benefits via the phone Walked customers through step by step instructions to enroll in benefits online. Direct contact for the healthcare administrator Answered incoming calls and directed calls Performed administrative duties( E-mails, faxes, spreadsheets, etc) Monitored COBRA and FSA accounts. Audited enrollment data Processed various enrollment transactions Assisting in preparation of annual open enrollment Research bills and payments, and processed transactions
HMS Host (Concord Mills Mall) ••••• Supervisor
Provide excellent Customer service Train New Hires Process orders, transactions, and refunds Open/Close Store Promote additional sales and products to customers to enhance daily quotas Supervise employees Provide verbal, and written warnings/ write-ups Assist with daily operation of the store as needed Cashier duties
Proven leader and technical manager for a ••••• member, fast food crew team. Expertly directed daily operations to include ordering thousands of dollars in store supplies, conducting management training, and ensuring prompt and courteous service to all patrons. Made accurate and timely bank deposits with store proceeds. Created work schedules that provided premium shift efficiency while allowing worker time off. Displayed keen ability to judge character when hiring new employees.
HUDD Distribution Center (••••• Material Handler (Warehouse)
Conducted inventory of millions of dollars in store merchandise to ensure accurate store orders were maintained. Loaded numerous delivery trucks with forklifts in a safe and efficient manner. Shipping and receiving clerk duties Scanned labels Completed work loads and tasks on before deadline Updated system using data entry of work loads completed
QVC (Norfolk, VA) ••••• Order Entry Clerk
Strong knowledge of all merchandise in inventory. Processed in-coming calls in a timely manner, ensuring customer requests were met and items received when requested. Dedicated and trustworthy. Handled credit information and other sensitive material without incident.
Norfolk State University: Took classes from ••••• Great Bridge High School: Graduated in •••••