OBJECTIVE: To become a team player in a professional
atmosphere with the opportunity to excel within the
department and demonstrate all of experience and provide
excellent customer service along with my trained skills.
HIGHLIGHTS OF QUALIFICATIONS
Well-documented history of proven leadership and effective
management in various capacities that promoted individual growth and teamwork.
Keen ability to recognize potential in subordinates and
generate self-development, while motivating others to provide hundred percent effort.
Creative problem solver that makes smart and well-calculated decisions.
Skilled in working with people of all races and backgrounds.
Advanced skills in MS Suite, PowerPoint, Excel, Internet explorer.
Advanced usage of Lotus Notes, Peoplesoft, and Siebel
Advanced problem resolution skills
Advanced customer service skills
EXPERIENCE
Wells Fargo Home Mortgage (Fort Mill, SC) August ••••• April •••••
Loan Service Specialist 1
Responsible for maintaining escalations Loss Mitigation mailboxes, corresponding with Office of the President, management, intradepartment associates and attorneys.
Preparing loan documents for modifications and generating HET (Hamp Eligibility Tool)to submit loans to qualify borrowers for Hamp workout.
Perform trial and final calculations via workout tool.
Familiarity of investor rules FNMA, FHLMC, GNMA, B&P, ASC, and REO. Researching loan modifications,analyzing problems, legal documents, spreading financial data , and records.
Knowledge of bankruptcy, RESPA and WPII workouts. Review loan calculations for accuracy; as well as errors adjusting pre and post unpaid principal balances per calculations. Review borrower financial profile for imminent default or MAP modification options. Assist in intradepartmental team members and external entities with resolution of HAMP and NON-GSE approved modifications. Additional responsibilities include government compliance IR2 reporting of HAMP modifications inclusive of all investors; NPV and escrow analysis on these loans and providing updates to the U.S. Treasury Department
Hewitt & Associates (Charlotte, NC) July ••••• Dec•••••
Benefits Specialist/ Customer Service Rep (Health & Welfare)
Extensive research conducted for escalated healthcare issues
Extensive inbound call usage
Provided excellent quality and customer service
Outbound calls for delinquent accounts
Administered all Health Benefits via the phone
Walked customers through step by step instructions to enroll in benefits online.
Direct contact for the healthcare administrator
Answered incoming calls and directed calls
Performed administrative duties( E-mails, faxes, spreadsheets, etc)
Monitored COBRA and FSA accounts.
Audited enrollment data
Processed various enrollment transactions
Assisting in preparation of annual open enrollment
Research bills and payments, and processed transactions
HMS Host (Concord Mills Mall) •••••
Supervisor
Provide excellent Customer service
Train New Hires
Process orders, transactions, and refunds
Open/Close Store
Promote additional sales and products to customers to enhance daily quotas
Supervise employees
Provide verbal, and written warnings/ write-ups
Assist with daily operation of the store as needed
Cashier duties
Blooms Grocery Store, (Norfolk, VA) •••••
Clerk (meat, deli, and seafood departments)
Served customers
Cut meat and dairy products
Prepared customers request through cutting and weighing product
Organized display of product
Open/Closed department
Moes Restaurant (Norfolk, VA) May •••••August •••••
Manager Trainee
Trained for management position.
Trained new employees
Opened/ Closed store
Made bank deposits
Assembled food for customers at catering
Greeted customers
Stihl Inc. (Virginia Beach, VA) •••••
Assembler
Assemble a variety of parts for a national distribution center
Shipping and receiving
Complete assignment checklists
Forklift handling
Complete various work loads
McDonalds Restaurant (Chesapeake, VA) •••••
Manager
Proven leader and technical manager for a ••••• member, fast food crew team.
Expertly directed daily operations to include ordering
thousands of dollars in store supplies, conducting
management training, and ensuring prompt and courteous service to all patrons.
Made accurate and timely bank deposits with store proceeds.
Created work schedules that provided premium
shift efficiency while allowing worker time off.
Displayed keen ability to judge character when hiring new employees.
HUDD Distribution Center (•••••
Material Handler (Warehouse)
Conducted inventory of millions of dollars in store
merchandise to ensure accurate store orders were maintained.
Loaded numerous delivery trucks with forklifts in a safe and efficient manner.
Shipping and receiving clerk duties
Scanned labels
Completed work loads and tasks on before deadline
Updated system using data entry of work loads completed
QVC (Norfolk, VA) •••••
Order Entry Clerk
Strong knowledge of all merchandise in inventory.
Processed in-coming calls in a timely manner, ensuring
customer requests were met and items received when requested.
Dedicated and trustworthy.
Handled credit information and other sensitive material without incident.
EDUCATION
Norfolk State University: Took classes from •••••
Great Bridge High School: Graduated in •••••
