Objective: Obtain a position as a team player in a people oriented organization, where I can maximize my experiences in an inspiring environment to achieve goals not only for myself but for the company I represent.
Profile
• 5 years’ of successful experience in customer service and support with recognized strengths in data entry, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.
• Possess solid computer skills.
• Excellent working knowledge using Excel, Word, Outlook, AS •••••, & SAP
• Ability to work well with others, train, and motivate.
• A team player, acknowledged as “Draka Hero”
Synopsis of Achievements
• Received award for customer satisfaction, by always making the customer #,1
• Working with IT to develop a way to automatically update reports thru SAP, which conserved time.
• Proactive planning led to notable increase in morale in all departments
Employment
Draka Elevator, Rocky Mount NC ••••• - Present
Customer Service Assistant
• Prepping orders for daily manual data entry
• Prepare weekly shipping reports for customers ensuring on time delivery.
• Improving customer service based on client feedback through the development of new policies and procedures.
• Provide support to the sales team, ensuring all sales and service objectives were met.
• Assist in taking calls for customer orders or complaints
• Backup for Receptionist
QVC, Rocky Mount NC •••••
Packer
• Marked and labeled containers, container tags, and products
• Examined and inspected containers, materials, and products in order to ensure that packing specifications were met to ensure satisfied customers
• Recorded products, packaging, and order information on specified forms and records
• Observed attention to details on labels to ensure products and quantity are sent to the correct customer
Rainbow, Rocky Mount NC •••••
Sales Associate
• Handled financial transactions at the cash register
• Performed routine stocking and organizing
• Helped increase the store's sales by providing customers with the information and attention they needed
• Helped take inventory, set up displays, and stock
Education NASH COMMUNITY COLLEGE- ROCKY MOUNT NC GRADUATED- JUNE, ••••• ASSOCIATES DEGREE IN COMPUTER SCIENCE
References Furnished Upon Request
