Over ••••• years of progressive responsibilities and challenging activities with the progressive transportation companies. A proven history of overcoming obstacles and effective HR skills in a highly competitive and fast paced environment and fast paced industry. Able to effectively plan, organize, direct, and control multi-facetted operations.
• Managed Customer Service activities in multiple facilities, including inbound telephone, direct problem solving, and resolution tracking metrics. Negotiated with Customers and operating divisions to ensure customer needs and company goals were achieved. • Directed recruiting operations for USA Truck. Managed staff of ••••• recruiters and 3 Supervisors. Responsible for •••••+ driver hires per month. • Oversaw 2 separate FedEx operating facilities, including physical plant, ••••• vehicles, and ••••• employees with a combined operating budget of $2 million, handling over ••••• million packages per year. • Directly supervised ••••• employees. Hired, trained, set performance standards, disciplined, and terminated employees as needed. • Developed and completed internal audit of 4 FedEx facilities to ensure compliance with corporate standards. Areas of emphasis included cash handling, internal record keeping, safety, environmental compliance, analysis of operating trends, and recommendations for improvement. Processes were developed to monitor and improve non-compliant areas. As a result, these facilities received excellent ratings on official corporate audits. • Participated in community service projects such as United Way, (loaned executive), Junior Achievement, and Habitat for Humanity. • Part of 2 teams at separate locations to receive Station of the Year Award. • Reduced overall delivery and pickup cost by 7%, which account for •••••% of operating budget. Worked with key staff to “re-invent” process and successfully implement. • Implemented new 8:•••••AM guaranteed delivery service in Little Rock. Developed operating strategy using existing equipment and personnel. Achieved •••••% service levels within ••••• days of first being notified of the new program. • Initiated proposal and negotiated with multiple parties, airport authorities, and American Airlines management, for facilities and ramp allocation during re-location of aircraft operations resulting in more efficient operations with increased safety. • Achieved and maintained a •••••% quality and service rating. • Leader of team that received company’s highest award for performance in ••••• different areas, competing against ••••• other operations across the U.S. • Worked with account executives, called on potential customers, and sold accounts up to $2 million. • Achieved a 7% reduction in overall delivery and pickup cost.
USA Truck, Inc.•••••••••• - Present Manager of Recruiting
FEDERAL EXPRESS CORPORATION•••••••••• - ••••• Operations Manager, Hot Springs, AR (•••••) Administrative/Special Projects Manager, Little Rock, AR (•••••) Operations Manager, Little Rock, AR (•••••) Senior Operations Manager, Raleigh-Durham Airport, NC (•••••) Senior Operations Manager, Asheville, NC (•••••) Operations Manager, Raleigh-Durham, NC (•••••) Courier, Little Rock, AR (•••••)
Commercial Drivers License Dangerous Goods Specialist ISO Auditor
Business Studies, University of Arkansas-Little Rock, Little Rock, AR, •••••
Advanced Labor Law Training•••••••••• Leadership in the •••••st Century •••••••••• Quantitative Management Skills ••••• Violence in the Workplace•••••••••• Coaching for Improved Performance ••••• Five Practices of Effective Leadership ••••• Safe Work Methods•••••••••• Leadership and Legality•••••••••• Union Avoidance Training•••••••••• Best People Practices•••••••••• Conflict Resolutions•••••••••• Productivity Tools •••••••••• Preparing for ISO Certification•••••••••• Managing the Fast Cycle•••••••••• Quality Advantage Management•••••••••• Sexual Harassment•••••••••• Going Global•••••••••• Performance Improvement Process •••••